Just Airport Taxis Limited  Reviews 

94
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and professional staff for their outstanding punctuality, helpfulness, and clear communication throughout the entire journey. Travelers note that the vehicles are exceptionally clean, and rides are consistently smooth, comfortable, and very reliable from start to finish. Some reviewers were not happy with booking details, mentioning unexpected reservation cancellations after payments, changes in vehicle types compared to initial expectations, and awkward coordination during airport pickups. Despite these specific challenges, consumers generally emphasize that scheduling trips is usually straightforward and stress-free when everything goes according to plan.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and punctual transport... See more

Staff

Clients share positive opinions on staff, frequently describing drivers as punctual, polite, and... See more

Booking process

Users describe ambiguous interactions with booking process, reflecting mixed opinions among reviewers. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable airport pickup service if you need one. If you land late night/during the night or live in less frequented places it is very difficult or even impossibele to book an uber ride (al... See more

Rated 5 out of 5 stars

From booking to being dropped off this was a really positive experience. Good communication from booking to drop off. My driver, Mohammad, arrived punctually, was friendly and gave good advise regardi... See more

Rated 5 out of 5 stars

Amazing service, we booked a return journey from Stansted airport to our hotel and back again and the communication from start to finish was the best we have had. Many thanks. We will definitely be us... See more

Rated 5 out of 5 stars

I was so impressed by this Company and also by our driver Adil who ran our airport pick up this morning. They are friendly, professional, reliable and affordable. I went the wrong way to the collectio... See more


Company details

  1. Taxi service
  2. Minibus taxi service

Written by the company

Welcome to Just Airport Taxi Effortless Journeys, Seamless Transfers Seeking a dependable and comfortable Airport service? Your quest concludes here! Just Airport Taxi is committed to ensuring your airport transfers are smooth, convenient, and stress-free. Adapting our services to meet your unique needs, we guarantee that your journeys to and from the airport are effortless and enjoyable. Say farewell to travel uncertainties, and entrust Just Airport Taxi to seamlessly incorporate stress-free airport transfers into your overall travel experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

94 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(94)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great recent trip with Ghulam

Great recent trip with Ghulam. He was on time, polite and professional.
He was also very flexible with a last minute change to my routing.
It was a long journey and offered to stop if I needed or wanted to.
Would recommend and would use again.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. We had a taxi to and from Luton Airport. The taxi arrived early going to the airport and the driver was friendly and helpful. The taxi was very comfortable and clean. On return to Luton airport there was good communication and was waiting for us when we left the airport. We would definitely use again.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Excellent service from Ghulam Habib Jaral! He picked us up from home and provided a smooth, reliable journey to and from Birmingham Airport. He was punctual, courteous, and professional throughout. The car was clean and comfortable, and the whole experience was stress-free. We really appreciated his service and will definitely book with him again. Highly recommended!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant airport taxi company

Brilliant service from booking through to the drop home. Efficient, competitive price, friendly and amazing communication. Also had two of the friendliest drivers who made it so easy. Recommend highly

20 June 2025
Unprompted review
Rated 5 out of 5 stars

An overall excellent service

An overall excellent service. Well priced, good clear and quick responses. Driver very polite and on time. Will definetly use again.

15 June 2025
Unprompted review
Just Airport Taxis Limited  logo

Reply from Just Airport Taxis Limited

Thank you for your kind feedback! We’re glad you had a great experience and look forward to serving you again.

Rated 5 out of 5 stars

Absolutely faultless service from…

Absolutely faultless service from transfer to and from airport - drivers were really courteous and helpful
The price for return transfer was also value for money
Easy to book and someone on hand if you needed help- would recommend always

11 June 2025
Unprompted review
Just Airport Taxis Limited  logo

Reply from Just Airport Taxis Limited

Thank you once again for your kind words and continued trust in us! It’s always a pleasure to assist you, and we truly value your loyalty.

Rated 5 out of 5 stars

The taxi service was excellent

The taxi service was excellent. They contacted me with the driver’s name and car details before they arrived. The driver was on time and got us to our destination without any problems. The dropped us off at the Express drop off area at the airport.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service 👏

Very good service 👏

21 May 2025
Unprompted review
Just Airport Taxis Limited  logo

Reply from Just Airport Taxis Limited

Thank you! Glad you liked our service. Hope to serve you again soon 😊

Rated 5 out of 5 stars

Best taxi form around

I always use this company for my airport trips to both Luton and Heathrow and this has included really unsociable times of day - my last outbound trip was at 245am. They have never let me down. And when I came back early they came early too. Drivers are professional and kind so it a huge thumbs up for me.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

A very disappointing and unprofessional experience

I booked a taxi for 12:15 on a specific day. An hour before the scheduled time, the driver messaged me saying he'd arrive at "midnight"-presumably meaning midday, though the confusion was hardly reassuring. Then, at 12:14 (one minute before the agreed time), he called and casually mentioned he’d be 20 minutes late.
When I explained we were heading to the airport with children and couldn’t afford a delay, he simply said “sorry” and dismissed the urgency. I contacted the office, and they told me to just wait-completely disregarding the nature of the booking. The one job they had was to ensure the driver was on time, and even that was mishandled.

To make matters worse, the driver later deleted messages from our WhatsApp conversation, which I found quite suspicious. I'm now in the process of recovering the payment through my credit card provider, as the company has stopped responding altogether-seemingly hoping the issue will just go away.

I would strongly advise against using this service—unreliable, evasive, and utterly unprofessional.

13 April 2025
Unprompted review
Just Airport Taxis Limited  logo

Reply from Just Airport Taxis Limited

We apologize for any inconvenience caused. It is our humble request to stop misguiding our potential customers. Your driver arrived 15–25 minutes prior to the scheduled pickup time and made contacted you. You had mentioned a pickup time of 12:15, and proof of this communication is already sent to you by email.

After arriving early, the driver parked the vehicle and waited. When you eventually made contact, it took approximately 5–7 minutes for the driver to reach you from the parking area. Despite being informed that the driver was already present, you indicated that you would cancel the booking. The driver responded that it was your decision. Subsequently, you canceled the booking and informed our customer support team that the driver was 25 minutes late. You have since stated that he was 20 minutes late. Proof of this communication is also shared with you by email.

If you could kindly provide screenshots or any evidence of deleted messages showing the communication, it would greatly assist us in continuing our investigation.

Based on our findings, the driver was present well before the scheduled time and made the journey from the airport to pick you up. According to our policy, in such circumstances, no refund is applicable and cancellation policy is clearly described on website. We will definitely fight for the charge back and we will provide the proofs of communication to the credit card company.
Instead you started harassing us on the name of complaints and started giving negative reviews which is beneath the dignity of a human being.

Rated 5 out of 5 stars

Excellent service

This was my first time using this service and would definitely use again, the car was clean the driver was helpful and very friendly. The communication was great from pick up and return fantastic service. Highly recommend this company.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, flexible, friendly airport taxi service

This was my first time using this airport taxi service. It was cheaper than the one I often use and the service was exceptional.

They were flexible when I needed to change my collection time at the last minute, responding late in the evening, out of hours.

My driver, Mohammad, was punctual, kind, genuine and caring. He dropped me close to Luton airport terminal whereas my other taxi service took me to a medium stay car park with a ten minutes to the terminal.

He also gave me lots of helpful tips about last minute bookings, where they are located, different airports to travel from.

I would highly recommend this taxi service and would definitely book again.

Thanks Mohammad!

24 January 2025
Unprompted review

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