Justairticket Reviews 

6,708
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being kind, knowledgeable, and professional, often going above and beyond to assist with bookings. Many people highlight exceptional customer service, noting the personalized approach and efficiency in handling inquiries and complex travel plans. However, some customers also noted discrepancies between online advertised prices and the final cost, with unexpected increases or additional fees. A few other people mentioned experiencing pressure tactics to accept higher prices, issues with booked seats becoming unavailable, or difficulties with customer service responsiveness.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being professional,... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing frustration over unexpected... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as being told flights... See more

Service

Clients share positive opinions on service, with many reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rihanna Long work on trying to get the best deal for me.I was not happy with the web site price show a much cheaper amount ,then when you call the is much higher.

Rated 5 out of 5 stars

Jordan was kind, capable, knowledgeable, and very clear. He booked me on the best flights for my purposes, and made sure the tickets came through. This company checks all the airlines, including Alask... See more

Rated 5 out of 5 stars

Charlie is Super Proffesional and made me calm during one the hardest times in my life, with my daughter is in hospice. Regards and Thank You very much Charlie for your calm Professional Service!

Rated 5 out of 5 stars

The supervisor Chalie Smith understood my explanation on an unexpected error in the passenger's middle name and promptly allowed the booking not processed. So now I can rebook it with correct names. T... See more


Company details

  1. Travel agent

Written by the company

Welcome to JustAirTicket.com! We're an online travel agency focused on both domestic & international travel and are recognized by our values, commitment, and dedication to customer service. Our worldwide partnership with the most trusted global travel providers allows us to bring our customers unmatched benefits. We have made planning a trip of a lifetime easier than ever before. We offer a host of travel services and products devised to make business and leisure travel more rewarding. With us, you are never far from helpful planning & booking assistance before or during your trip.


Contact info

4.2

Great

TrustScore 4 out of 5

7k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(6,708)

365 reviews in the last 12 months

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Rated 5 out of 5 stars

Charlie is great

Charlie made me comfortable while I was kind of panicking and figured out how to get my refund after mistakenly booking my ticket lol!

11 June 2026
Rated 1 out of 5 stars

Scammers

My flight in February was cancelled by American Airlines and they refunded my ticket in full to Justairticket but 4 months later and still no refund to me. Scam site with terrible customer service. Hours on the phone and many emails with excuse after excuse and still no refund.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Paul is my goat

I am very depressed and I have trouble doing anything, but Paul was such a great help to me and made it so easy. He explained everything so thoroughly and patiently, and I went from no flight confirmed—to confirmed and paid. There is no other place I would consider booking flights with. Thank you for everything.

7 June 2026
Rated 1 out of 5 stars

I would NOT DO IT!

I would NOT DO IT!! They provide info and email showing one airline - Southwest, then tried to get me to pay $120. For what? Good question. Then my card was charged by Frontier while flight shown and selected was for Southwest. I didnt authorize a charge for a flight with Frountier- and won't EVER ! Then someone, so called "paul" calls repeatedly asking for $120 to cover the flight. Yeah, NO!! But they had Frontier charged my card. I told Paul "NO" yet they charged my card. I called Fontier, they claim, "No Show". Of course not we were at the Southwest counter and no ticket. Feels and Sounds like a switch and bait scam to me.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

This guy has been having me on hold off…

This guy has been having me on hold off and on just to pay for a new ticket and wait for confirmation. Im currently still on hold. So technically it's been over an hour and a half. And did I mention I've already missed my flight waiting for him???? These people stuck! And ir seem as though he's the only operator. Everytime I call he answers. This has been the absolute WORST experience just to purchase a $500 one-way ticket! And then if you purchase your ticket online, they will cancel your reservation if you don't answer whenever they call you for confirmation.
NEVER DOING THIS AGAIN

2 June 2026
Unprompted review
Rated 2 out of 5 stars

I have never had to verify a plane…

I have never had to verify a plane ticket so the fact that they would not process my ticket but had to call me to ask more questions made me very uncomfortable.
I spoke to two very kind humans who tried to assure me their company was legit but my gut tells me otherwise. I should have known that the ticket priced this cheap was a con. Also, in reading the other reviews, others talk about how their flight was cancelled, changed or price drastically raised at the last minute with no way out. Will never purchase a ticket from this company again.l

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Rude customer service and deceiving tactics

Just tried to book a round trip flight online from San Diego to Chicago. The website says it is $447, but then an agent named Rihanna Long called me and told me that the first leg with American Airlines cannot be confirmed with the discounted fare. She can confirm with main cabin but the price would be $578 for round trip. So I told her that I don't want it. Then, she turned very rude with her attitude and told me that I will incurre a penalty if I don't want the flights because she said that the returned flight with Alaska Airlines is confirmed. I said that if you cannot give me the price listed on your website for both flights, you should not confirm my flight with Alaska and I should not have any penalties. I think this site is a scam. They tried to list the price lower on the website to hook you in and then call you to say that the flight is no longer available and try to upsell you and give you bad attitudes and threat of penalties if you don't want the flight. At the end, after some back and forth with Rihanna Long and me asking for a manager and telling her that I will leave a bad review, she said that there will be no penalties because she doesn't want to waste her time. Such a bad experience with this company and it's customer service. Will not use this company again.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! They call you after you book and say the seats you just paid for are unavailable. This happened to me twice. They advertise lower prices just to get you to book, then pressure you to pay more for the tickets afterward.

24 May 2026
Unprompted review

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