I have bought clothes from Just Elegance previously (when it was joined with other manufacturers as Leading Labels) but this shop closed down which was sad as I prefer to try clothes on at a shop. The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought Just Elegance for many years usually at the Grantham Boundary. So pleased to get another fitting jeans with the elastic added to the material. Lovely blouse ,and received today so a... See more
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more
Company replied
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more
Company replied
Company details
- #106 of 254 best companies in Ladies' clothes shop
- #253 of 615 best companies in Clothing Shop
- #49 of 73 best companies in Clothing supplier
- #17 of 39 best companies in Fashion designer
- #9 of 17 best companies in Shopping outlet
Written by the company
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Contact info
32-34 Sampson Road North, B11 1BL, Birmingham, United Kingdom
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4.6
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice bright colours and pattern for holiday wear!
I bought this dress as a beach dress to wear over a swimming costume - it is a lovely pattern and bright colours for beach wear but is a little wider on the neckline than I would have preferred. I sent the first dress back because it was too big and am awaiting a refund. I ordered a smaller size which is much better. Online ordering was easy and the dresses arrived quickly.
26 April 2025
Reply from Just Elegance
Hi Robert Kilbey,
Thank you for sharing your experience with us! We’re so glad you loved the bright colors and pattern of the beach dress. We appreciate your feedback about the neckline fit, and we’ll make sure to pass it on to our design team.
We’re pleased to hear that the smaller size works better for you and that you found our online ordering process smooth and the delivery quick. Rest assured, your refund for the returned dress will be processed shortly.
If you have any more questions or need assistance, feel free to reach out. We hope you enjoy wearing your new dress at the beach!
Best wishes,
TEAM JE
I’ve never bought from this company…
I’ve never bought from this company before, they had one colour left, I went on line tapped in just Elegance and behold managed to get another.soo happy.
17 April 2025
Reply from Just Elegance
Hi there!
Thank you so much for sharing your experience. We're thrilled to hear that you found the perfect color and even managed to get another one online. It’s always great when things work out just right! We're happy that you're pleased with your purchase and hope you enjoy it.
If you ever need anything else or have any questions, feel free to reach out. Your satisfaction means the world to us!
Warm wishes,
TEAM JE
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you love the trousers and find them comfortable and a perfect fit. Your feedback means a lot to us!
If you ever need more styles or sizes, don't hesitate to reach out. Have you tried any of our other products yet?
Regards
TEAM JE
Reply from Just Elegance
Thank you so much for your kind review! We’re thrilled to hear that your order arrived quickly and that you’re pleased with your product. Your satisfaction means a lot to us!
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Kind Regards
TEAM JE
Reply from Just Elegance
Thank you so much for your kind words! We’re thrilled to hear that you found our products to be good value and appreciated the speedy delivery. Your satisfaction is our top priority, and feedback like yours truly motivates us. Looking forward to serving you again!
Regards
TEAM JE
The experience was straight forward.
The experience was straight forward.
Only concern of not heard anything about when i can expect delivery of my order,
19 April 2025
Reply from Just Elegance
Hi Patricia,
Thank you for your feedback! We're glad to hear that the process was straightforward.
We apologize for the lack of communication regarding your delivery. Your order is important to us, and we’re here to help. Please reach out to our customer support team at [Customer Support Email/Phone Number], and we’ll be happy to provide you with an update on your delivery status.
We appreciate your patience and support!
Best regards,
TEAM JE
Beautiful dress.
Great fit. Value for money. Brilliantly designed. Two in one dress. Would definitely buy from this site again. Delivered within a week.
21 April 2025
Reply from Just Elegance
Thank you for your feedback! We're glad to hear that you found the process straightforward.
We apologize for any confusion regarding the delivery timeline. Typically, you should receive an email with the estimated delivery date shortly after placing your order. If you haven't received it yet, please check your spam or junk folder just in case.
If you still haven’t received any updates, feel free to reach out to our customer support team, and we'll be more than happy to provide you with the latest information on your order.
Thank you once again for your support and patience.
Best regards,
TEAM JE
Reply from Just Elegance
Thank you so much for your positive feedback! We're thrilled to hear that you found the ordering process easy, the delivery quick, and the price just right. Your satisfaction is our top priority! If you ever need anything else, don’t hesitate to reach out.
Regards
TEAM JE
Deliveries
Usually on line retailers inform customers of delivery details. I received no such details from elegance.
11 April 2025
Reply from Just Elegance
Dear [William,
Thank you for your feedback. We sincerely apologize for the lack of delivery information regarding your order. At Elegance, we strive to keep our customers informed every step of the way, and we regret that we fell short in your experience.
Your satisfaction is our priority, and we truly appreciate your understanding.
Kind regards,
TEAM JE
Reversible dress & summer skirt
I ordered reversible dress which was really well made & beautiful colours just as described. I also ordered a skirt & I had a phone all from company saying the size I had ordered was sold out & did I want a refund on that item or did I wish to try a size smaller. This was before anything was sent out. How thoughtful of the company not to just to cancel order but to ring & ask what I wanted to do. I had the smaller size & so glad I did because it was just the right size & the colour was beautiful. Would thoroughly recommend this company.
11 April 2025
Reply from Just Elegance
Thank you so much for your wonderful review! We’re thrilled to hear that you loved the reversible dress and that the colors met your expectations. We truly believe in offering a personal touch when it comes to customer service, so it’s fantastic to know that you appreciated our call regarding the skirt size. We're delighted that the smaller size worked out perfectly for you.
Your recommendation means a lot to us, and we’re so glad to have made your shopping experience a positive one. We hope to see you back soon!
Warm regards,
TEAM JE
Beautiful dresses excellent value…
I bought 2 reversible dresses for holidays delivery was quite good , the dresses are beautiful quality excellent which surprised me considering the price fit was good too.ill definitely be looking at more dresses in future.
28 March 2025
Quick delivery .Don’t like having to…
Quick delivery .Don’t like having to pay delivery charge especially if it needs to be returned although some firms charge more.
Pleased with the dress.
25 March 2025
Reversible dress
The dress was a reasonable price. It is very nice and a lovely colour and pattern.
It also arrived quickly.
16 March 2025
Just Elegance is an excellent company…
Just Elegance is an excellent company that sells lovely clothes. Since lockdown I buy online and the service is very good. Items are quickly despatched.
11 March 2025
London -elegance …scam site
I ordered a pair of dr martens boots for my grandaughter from london elegance I've waited nearly a month for delivery just received them this morning ,not Dr martens some cheap Chinese take offs which actually came from China which I thought is stated and situated in London as it says, keep away from this site it's a scam site london elegance does not exist you will get some cheap goods but pay expensive save your money
22 February 2025
Unprompted review
Age and disability
Age and disability brought about a change when using hook and eye became very difficult. Easy to slip on and off as well as providing an acceptable shape. Excellent.
10 February 2025
My go to place for reversible dresses…
My go to place for reversible dresses for my holiday. Always lovely dresses and so easy ordering online.
9 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.