Just Energy Group, Inc. Reviews 415

Was told my bill would go up by most $10. Woke up today to $100 higher gas bill. Had to fight like hell to cancel.

Avoid at ALL costs.

This is an absolute scam, my bill has gone up over 100 dollars and I can not get anyone on the phone to cancel the account. Do not fall for this bull crap. Sam’s club should be sued for allowing such dishonest practices.

Signed up for this service yesterday (02/04/22) at Sams based on information shared by Chris Corporandy, Just Energy salesman.

Once I spotted your reviews I sent you an email within a few minutes to cancel this service.

Since this is a brand new sign up, for now, I am leaving you with a neutral 3-star: the premise being you have delivered nothing, good or bad.

Just cancel this contract immediately.

Like everyone else, I got scammed at Sams club. I will be pursuing litigation on the matter, so I'll keep it simple. After all their B.S. promises, I received my bill this month with an ADDITIONAL 260 dollars on it. Called to rip them one and cancel and claimed my service would take an additional 2 months to cancel. Update: A representative, called and apologized for me being misled, and have promised me a full refund of money that this has or will cost me, I feel this was the proper action and appropriate by the company. Customer service is a big deal and if this company can work for you, then I wouldn't reject them. Customer service deserves 4 starts. Would be five had it been corrected with my original call. I'll update when correction is complete.

I signed up for this program at local same club. The Just energy representative told me the current rate will be the same but the energy provider fee that my current energy provider charging me for not having an alternate energy provider will be waived and I am going to get Sams club gift card. However, my current gas rate has increased from $4.28 to $7.19. This is outrageous, this is fraud and scam. I am going to talk to Sam's Club today for allowing this company to have desk in their warehouse for misleading customer like me.

I was shopping at Sam's Club on January 15, 2022. I had limited time but a representative from Just Energy enticed me with the promise of free gift cards. She did explain that they were affiliated with Sam's Club and Sam's Club would be sending the gift cards as the Just Energy representatives didn't physically have them due to COVID-19 protocol. The rep asked if I had energy provided by either DTE or Consumers Energy and I replied as appropriate. She asked me to pull up my bill so that she could start the documentation. I cautiously asked if I would have to make any changes to my account in order to get the gift cards to which she simply stated "no". I asked what exactly Just Energy is and offered that my family had issues with "alternate energy providers" on two previous occasions. The rep asked what precisely these providers had promised. I told her they came as door-to-door representatives promising that the bill would be lower since the energy they provided would be at a lower rate; the bills were higher than expected in both instances. The Just Energy rep countered that they don't "lower rates" but instead provided energy at a similar rate to my current energy provider but eliminated a "fee" that my current energy provider supposedly charges for not having an alternate energy provider. To me, it seemed like this was stated in an attempt to set themselves apart from my prior experiences. At that point, the documentation had been texted to my phone and the rep stated that my signature on said form was just to affirm that I was 18 years or older of age. The rep physically put her fingers on my phone to scroll down on the form to where I was supposed to sign. This is concerning because we are in a global pandemic and who knows who she might expose to COVID-19 handling customers' devices. The form seemed more explicit than just a signature affirming that I was of age and I glimpsed what looked like rates. Obviously, I began to read carefully instead of signing immediately. The rep noticed but didn't address that I was reading carefully. Instead, she tried to urge me to sign the form. I calmly let the rep know that I was reading carefully because it seemed like I was signing more than just a declaration of my age. The rep seemed to become defensive and asked why I was hesitant to sign. I reminded the rep about my prior experiences with "alternate energy providers". The rep then offered that there was an initial trial period of 30 days and I could cancel in that time. Upon reading other reviews on Trust Pilot, I am now aware that Just Energy may have made it difficult to cancel at all and/or I might have been charged an early cancellation fee if I had signed that document. I informed the rep that I was actually on limited time and I would have to move along but that I was still interested and I would read/sign the document on my own time. The rep turned around, visibly annoyed, and said "I guess you don't want your free gift cards." I was trying to explain myself calmly once more but she rudely blurted "Ok. Thanks. Bye."

Just energy sign up was a scam, they lured us to sign up for the electric /gas contract, stating that there is no commitment, and also said you can cancel any time, but failed to disclose that there is an early termination fee which can only be cancelled if you call by phone, and their phone service doesnt work stating that due to COVID-19, they want you to contact them using the portal, which means that the customer is screwed, as you have to cancel contract by phone otherwise they can charge you a termination fee; this is malpractice/shady consumer tactics, grow up Just energy, if this is the way you keep harassing customers , you will never get any Business, I plan on putting this review on BBB and other reputable consumer complaint boards.

Signed up telling them I would be moving in a couple of months.they told me they would wave the early termination fee IF they didn't offer service in my new area.I moved to silsbee tx where the only provider is ENTERGY I paid my final bill less the 175$ early termination fee. Now I'm being harassed by collections and have filed a bbb complaint

I was approached by a sales rep in Sam's Club, in Catonsville, MD on 12/30/21. After asking a few questions, I decided it was not for me at this time. I declined and thanked the young lady for her time. She proceeded to follow behind me for several paces asking multiple questions which I did not answer. As I continued to shop she said, "I hope your New Year is better than you!" I did not expect to be insulted as I shopped for groceries, and am taken aback. I will never do business with such a company! I used to be a telemarketer when I was younger, so I know how unkind people can be, which is why I attempt to always show patience and grace. The insult was unwarranted, unprovoked, and unprofessional.

Update: I am raising my rating to a 3 because Manager Conner called me to resolve the matter, and shared that he would coach Brittany (rep) away from such tactics.

I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.

Rip Off - The plan was thru Sams club - almost double the rate (0.18C/Unit) - Called customer service to switch plans - to go to a lower rate plan - they tried to teach me 0.18c/unit is cheaper than 0.14c/unit, and helped in making my decision to move out

We're currently switching companies. I was appalled to receive a collection letter threat from them when I knew I had paid the account. The next bill arrived and I checked the dates. The payment was made the day the cycle started. It was Friday, so might have processed 2 days later, but there is no excuse-especially when so many people are struggling-to threaten customers of several years who have paid faithfully every month when the payment is maximum 2 days late. I was so disgusted, they made no attempt to call and inquire, the first thing they did was send us threats. Disgusting.

Conor is who signed my mother up for electric. He was AMAZING!!! He is the "BEST" salesman I have ever come across in all my 30years of growing up! He is a fine young man that could sell a pinto as if it were a Cadillac ( and you would buy it!) This company will shoot high with Conor working for them!

I've been with J E about five months now. Have NEVER received a bill from them during this time. Not even an ebill. However, they do tend to send out both mail and email for overdue and collection every month!
So I called the Texas Attorney General office and found out this is part of the AG office investigation. JE is doing this to all their customers. It's not a "fee" per say, but they have not been billing their customers at all, until its overdue. Then they send you a bill plus overdue fees. I see a class action lawsuit JE! Better straighten your act up...people are tired of this!!!
Oh, to be fair I have never been late on any bill for the last 13 years! My electric bill for this address has always been about $10 (remodeling project).
Will be writing more bad reviews, talking with the BBB and Consumer advocates.
UPDATE: Lily from JE did contact me same day as this post. We will have to see if she upholds her values for the company. Lily did state that these would be corrected and that any "fees" would be returned on my next billing cycle.

I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people.

I wish I could give them -5 rating! This is a Fraudulent company! They don't even send you an invoice! Pay only by credit card on their website. I got double billed. I'm glad I did not pay them and tomorrow I'm going to buy a prepaid Visa card from Canada Post, so they no information about my CC. Shame on Rebecca Mcdonald...Fraudster billionaire!

Cancelling my contract after they lied and misled. Truly avoid! I was excited to find what I thought was a reliable alternative provider for my new move.
Energyrates.ca in my area says $64.99/month for maximum 15,000 kwh per year. No asterisk.
Then on the phone the girl says 1500kwh per month and I said that is more than what is posted. She said yes that's correct. Up to 1500 per month... I sign up and put it under my wifes name as the primary so she can build credit and myself as a secondary. We get the contract... and it's now $64.99* for 8,000 kwh... I CAN'T BELIEV IT. I call in. They say their calls are recorded, I give them the info for the account and verify it, then this Indian can't understand what I am saying and says its 8,000 kwh and that delivery and transmission are the same thing and that energyrates.ca is not reliable or true and that my bill will likely be 120 per month but can't guarantee anything... so much for a Predict-A-Bill of $64.99. A complete mess and then he passes me to his boss and she pretends to not understand English very well and then says my name is not on the account and she is sooooo sorry, only the person on the account can make changes. Lied about price, and usage, pretends that I'm not on the file now (I set this up with them 2 days ago), can't access their own recorded calls (no surprise here), and just a disappointment. I don't have time for this and It's just the same old BS always. I do not trust this company and only write this review so that it will hep the next victim of these corporate criminals. 100% avoid. Wife is cancelling as I write this. Almost double the price for almost half the usage! Get real you crooks!

Signed up with JE 1 week ago. They were supposed to connect my power within 24-48 hours but they seemingly forgot and my apartment has been without power for the whole week.

I finally had to sign up with the utility provider for emergency service coverage. Too much to deal with already, before any the other issues around billing and collections that other reviewers have mentioned.

JUST DONT. PLEASE. PARENT COMPANY OF TARA ENERGY LLC. A SHADY, FRAUDULANT. DISHONEST COMPANY THAT FRAUDULANTLY MISREPRESENTED THIER COMPANY AS OGRE. TARA SWITCHED MY ELECTRICITY WITHOUT PERMISION. MY ELECTRICITY COMPANY ( CONSTELLATION ) SAW AND NOTIFIED ME AND SWITCHED ME BACK THE SAME DAY. TARA(JUST ENERGY) Now WANTS OVER 200 FOR THAT FEW HOURS. CALLED TARA AND SPOKE WITH SAME RUDE GUY AND HE SAID THEY GET AWAY WITH THIS ALL THE TIME. TARA DID NOT HURT ME ONE BIT BUT DONT WANT ANY ONE ELSE TO GO THROUGH THIS. PLEASE DO YOUR HOMEWORK AND CHOOSE ANYONE ELSE
Today is August 6th 2021 still have not Recieved a call back. Issue still unresolved .

I’d give zero stars if i could. I was lied too by the salesman and pressured to sign up. Your team is giving out false advertisement and lying to customers.