Ordered from them multiple times and every time I need to return something I need to try different devices and all of them problematic. Even ordering does not always work and it fails but then yo... See more
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When you buy something you automatically accept vip membership.. Which takes a good amount of money every month, which only can be cancelled by phoning the company.. Delivery was fine and product fin... See more
Company replied
I can't understand how it works the fee you charge when we forget to skip the month. I jus did another purchase and it seems you didn't take the amount it supposed it was in my account to redem.
Company replied
Never ever buy anything from this company! They steal money from their customers🤬 I wanted to cancel my membership because I didn’t find anything I wanted. And to begin with I didn’t ev... See more
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Company details
Information provided by various external sources
Tag med os på modeeventyr! JustFab Danmark tilbyder oplevelser ud over det sædvanlige, når det kommer til personlig online shopping. Du får et personligt showroom med adgang til de hotteste trends og nyeste modeller på www.justfab.dk
Contact info
8-10 Dryden Street, WC2E 9NA, London, United Kingdom
- 89 88 39 88
- support@justfab.dk
- justfab.dk
1.7
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Don’t get trapped, the way out is hard
Ordered from them multiple times and every time I need to return something I need to try different devices and all of them problematic. Even ordering does not always work and it fails but then you receive confirmation for ordering the same thing twice.
Contacted them about a refund to close my account but from customer suport în e-mail they sent me to customer suport on chat so they ping pong you until you give up.
This whole experience with the website is just like they keep it not working (orders, return, refund, skip the month) to make sure they get more of your money and make it impossible for you to do any actions without contacting support and somehow what works is in their benefit. Not being able to return/ get a refund, ordering looks problematic on their website and you can place the same order twice, not able to use the credit on the order.
The same with closing the account. I would like a refund of my money for the VIP membership because I cannot use it when I try but of course the policy does not allow that so when you get sick of it, you lose the money. “How inconvenient for their business” to withdraw money and then make it hard to use it or get it back while customer suport sends you a long list of actions to make the website work ( clear browser, phone, use incognito, restart everything)
6 July 2025
Unprompted review
Reply from Justfab Danmark
Hi Ioana, thank you for your review.
We're really sorry to hear that your experience with our website and customer service wasn't satisfactory; that's not how it should be.
We want to be completely honest: Your feedback is important and shows us where we need to improve. The fact that you experienced technical issues when ordering or returning items and didn't feel supported is absolutely not our goal. Precisely because we want to offer you a flexible VIP membership, we understand how frustrating it is when things don't work smoothly.
Please rest assured: We are continuously working to optimize our website and processes – also based on feedback like yours. Even though our guidelines don't provide for a refund of VIP credit, we always want to act in the best interests of our members and find fair solutions.
If you'd like, we can personally review your case. Please send us your customer number via private message, we're here for you and want to help.
Best regards,
Lilly - JustFab Team
Never ever buy anything from this…
Never ever buy anything from this company! They steal money from their customers🤬
I wanted to cancel my membership because I didn’t find anything I wanted.
And to begin with I didn’t even know that I would automatically get a membership if I bought something from them😳 so that’s how I got a membership to begin with.
However I have been a member for over a year because they charge you for 349 kr every month for absolutely nothing if you forget to “skip the month” before the 5 day in the month!!! And then they keep your money until you buy from them. But I never found anything I actually liked!
And I therefore wanted to cancel but first I wanted to ask how too use my member credits. Because I had heard that it could be possible too get them refunded back if you didn’t use them. So I sent an email to hear about what I could do and what would happen to my money and how I get them back because I wanted to cancel my membership.
So in my email I asked how to get my member credits refunded or how to use it before canceling because I wanted to cancel my membership, because I was tired off getting charged every time I forgot to skip the month! I have membership credits for about 1400 kr. And she didn’t answer any of my questions. I only got an email back saying that my membership now is canceled and they would refund 349 kr. But what about the rest of my money?🤬
So they have stolen 1047 kr from me for absolutely nothing🤬
She didn’t answer any of my questions. I sent that email because I first wanted too secure how to get my money back before canceling my membership so this is the worst service ever🤬 And now my account is closed!
8 July 2024
Unprompted review
Reply from Justfab Danmark
Dear Shirin,
Thank you for leaving us a review!
We are truly sorry to hear you feel this way.
When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership. In addition, you get a pamphlet with your order in the package that contains information about the membership.
But we want to help you and make you feel better with this experience so some agent from our team will contact you as soon as possible, in order to help you out with everything.
Have a lovely day ahead!
Kind regards,
Sarah
JustFab Team
God service 🤗
4 August 2023
Reply from Justfab Danmark
Hej Lars,
Tusinde tak for din anmeldelse! 🥰
Håber du får en dejlig dag! 🤗
De bedste hilsner,
Maya
JustFab Team
I love this company!
25 January 2023
Reply from Justfab Danmark
Dear Pernille,
Thank you very much for your great review! 😍
It's great to hear that you have got the right service from us .
Don't forget to follow us on Facebook and check out your store
at the beginning of each month to see new styles😏
Have a wonderful afternoon!
Best wishes,
Maria
from JustFab team
Reply from Justfab Danmark
Kære Per,
Great feedback 😍
We are so happy to see yet another satisfied customer,
thank you for your support. It means a loot to us. 🤗
We appreciate your feedback as we do our best to make your experience with us as pleasant as possible. 😀
Best regards and Merry Christmas ! 🌟💜😍
Bianca
and a whole JustFab Team!
Excellent quality A++++
29 October 2022
Reply from Justfab Danmark
Dear Angelique,
thank you for your review and loyalty! 🤗
You can expect more styles on the website soon!
Looking forward to hearing from you, again 😍
All the best,
Sarah
your JustFab Team
IT has been always a pleasant…
IT has been always a pleasant experience shopping here at Justfab.. 😊 keep Up the good Work🤗
1 July 2022
Reply from Justfab Danmark
Dear Christin,
Thank you for taking your time to provide us with your review!
We are very happy to have provided you with such a positive experience!
Enjoy your stay with JustFab !
Kind regards,
Sofie
JustFab Team
Reply from Justfab Danmark
Hi Rania,
Thank you for leaving us this amazing review! 🤗
We are so glad to hear you love our products and we also hope you will enjoy your next shopping with us. 😍
Have a lovely day! 🌸
Sarah
JustFab Team
Reply from Justfab Danmark
Dear Soffia,
We are sad to hear
that you didn't see any benefits in our program.
Since we have all T/C very clearly written on our Danish site
and you have already contacted us,
we are pleased to see that you have been introduced to them.
Now when you know how our VIP program works out, you are aware how to handle this.
That is something we are always streaming for;
to introduce all our members with T/C before or right after they purchase something on our site ; ))
You can always choose if you will accept VIP or guest membership.
As a Guest, you can still use our website.
The only difference is that in that case you do not have to skip and you will not have access to the VIP promos and benefits.
We thank you for sharing your opinion with us.
Hope you'll have a lovely day 🌸
Anne
from JustFab Team
Good support and they helpmed me to…
Good support and they helpmed me to cancell the subscription without any delay.
Also, ordered item is worth for the prize
21 January 2022
Unprompted review
Reply from Justfab Danmark
Dear Rosa,
we thank you for your feedback!
it is great to hear that you love our products!
Your nice experience means a lot.
Thank you for shopping with us 🤗
Have a great day!
warm regards,
Bianca
Just Fab Team
Nice things I have received
16 December 2021
Reply from Justfab Danmark
Dear Anne,
we thank you for your review!
We are so glad that you like our items and we wish you to enjoy in them for many years ahead;))
Do not forget to follow us also on Facebook and IG and check out your store
at the beginning of each month to see our new styles.
Hope you have a nice Monday! 🌸
Stay Fab and all the best
Sarah
JustFab team
Hope they give more updates when you're…
Hope they give more updates when you're order is pending,
14 December 2021
Reply from Justfab Danmark
Hello,
Thank you for letting us know how you feel Apple.
We are sorry to hear you feel like there is not enough information on your order's status! The processing period usually takes 1-2 business days, after which you receive a confirmation email with the tracking number, which you can use to see updates on the delivery of your order. We appreciate your feedback and hope that you will be satisfied with your purchase!
All the best,
JustFab Team
Thank you 🙏💕
7 December 2021
Reply from Justfab Danmark
Dear Lina,
You are very welcome
and we thank you very much for all the stars here 🤗
We hope you will always enjoy the quality and selection of our products!
Have a great day! 💕
Kind regards,
Maya
your JustFab team
I can't understand how it works the fee…
I can't understand how it works the fee you charge when we forget to skip the month. I jus did another purchase and it seems you didn't take the amount it supposed it was in my account to redem.
6 December 2021
Reply from Justfab Danmark
Hi Andrea,
thanks for your contact and your comment here.
We're sorry to hear that you're not well informed about our T / C and how it all works from here. So we really want to help you with that.
As for the problem of payment, we can of course check it and help you further, but not from here as this platform is not our customer support.
You can find all our contact on our website www.justfab.dk. Call us at: +45 89 88 39 88 and you can write to:
support@justfab.dk
And we also offer very fast assistance from our Facebook and IG.
You are welcome to contact us there, and we will be happy to help you in the best possible way.
Have a nice day! 😊
kind regards,
Bjarne
JustFab team
Excellent quality
Excellent quality , fast shipping , many products , many discounts !
1 November 2021
Reply from Justfab Danmark
Hi Tarisnyas Anca Monica,
Thank you very much for your feedback!
And we are so happy to see that you have chosen JustFab
for your fashion companion!
We hope you will always enjoy the quality and selection of our products!
Have a great day!
Kind regards,
Sarah
your JustFab team
Reply from Justfab Danmark
Dear Fatine,
Thank you for this review !
We are happy to hear you are satisfied with your experience on our website.
Thanks for choosing JustFab!
We appreciate your support very much 💖 🤗 🌸
All the best,
Maria
JustFab Team
Reply from Justfab Danmark
Dear Henriette,
Thank you very much for your review 😍
We are incredibly happy that you have had a good experience with us.
At the same time, we are very grateful that you took the time to give us a review!
Hope you have a nice Friday! 🌸
Best regards,
Bianca
your JustFab team
Crushing website
Guys, your website crushes all the time which makes it hard to make purchases when in a rush
17 September 2021
Reply from Justfab Danmark
Dear Paulie,
we thank you for letting us know about this here
and we would really like to check it better, from our side, as well.
If you have some more details regarding this, contact us, please
on our social media : Facebook or IG or you can write to us on: www.support@justfab.dk and we will check it better, from there.
As we want to have satisfied customers, it is very important for us to get all the information about some possible problems that may occur on our site
and in that way can prevent members from fully enjoying our best seasonal offer.
Have a nice day and let us know more about this there, if needed.
Enjoy the weekend!
Kind regards,
Sarah
from JustFab
Good products and reliable delivery
17 September 2021
Reply from Justfab Danmark
Dear Sara,
Thank you for leaving us a five star review!
We are so happy to hear that you love our brand and we want you
to enjoy fully in your new JustFab products 😍
Have a great day and a following weekend
and let us know always about your JustFab experience. 😊
Best regards,
Bianca
your JustFab team
I think the bonus system is a bit too…
I think the bonus system is a bit too complex.
1 September 2021
Reply from Justfab Danmark
Hello Vivi,
thank you for your honest review.
We are sorry to hear that you find our reward points program confusing.
If you have questions regarding this you can reach out to us any time via Social media (Facebook or Instagram), we would be more than happy to answer them.
Have a wonderful day!
Kind regards,
JustFab Team
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