We were connected with Lyndon Beadle from Just Move In to help sort out our energy bill transfers and other utilities. He has been very patient throughout the whole process and took the time to ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our conversation with Nadia was very informative and transparent. She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prio... See more
Company replied
So pleased with the service I had from Daryl. It took all the anxiety out of setting up utilities, broadband and council tax for my new home. One relatively quick call sorted it all out! Daryl is know... See more
Company replied
So there I was sat at home, all disabled n that. Feeling completely overwhelmed until out of nowhere, ray burst into my life like his namesake in the dark. Courteous, polite, helpful. Three powerful a... See more
Company replied
Company details
- Housing utility company
- Energy supplier
- Home Insurance Agency
- Removals Service
- Phone and internet services
- Price comparison site
Written by the company
Just Move In is the Home Move Platform. Our mission is to simplify the way people move home by streamlining dozens of essential services into one interaction. From council tax and broadband, to removals and energy, we're here to save people time, hassle, and money, We also provide Utilities and Void Energy Management to hundreds of property partners, saving them hundreds of hours each year.
Contact info
The Echo, 18 Albert Road, BH1 1BZ, Bournemouth, United Kingdom
- 01202 022 448
- move@justmovein.com
- justmovein.com
4.9
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer Service
I was very impressed with this service. The contact was amazing and they rang when they said they would. They were thorough with the information they gave me.
They were extremely helpfull. Nothing was too much trouble..perfect!
I would highly recommend
25 March 2026
Unprompted review
Reply from Just Move In
Dear Wendy,
Thank you for your thoughtful feedback. We are very pleased to hear that you were impressed with the service and that communication was consistent and reliable throughout.
Providing thorough information and being available when expected are key parts of what we do, so it is reassuring to know this was reflected in your experience. Your recommendation is greatly appreciated.
Kind regards,
Danielle
Really friendly and helpful
Really friendly and helpful. To the point and knowledgeable.
25 March 2026
Unprompted review
Reply from Just Move In
Dear Nathan,
Thank you for taking the time to leave your review. We are glad to hear that you found the service friendly, helpful and easy to follow.
Delivering clear and knowledgeable support while keeping things straightforward is something we always strive for. We appreciate your feedback and are pleased we could assist.
Kind regards,
Danielle
William was great
William was great! He displayed very clear and effective communication. He was very informative and helpful, providing me with options and what may work best for me and my situation.
Overall amazing service that has made an otherwise stressful time that much easier!
Definitely recommend!
25 March 2026
Unprompted review
Reply from Just Move In
Dear Lara,
Thank you for your kind words. We are delighted to hear that William provided clear and effective communication, along with helpful guidance tailored to your situation.
It is especially pleasing to know that the service helped ease what can often be a stressful time. Your recommendation means a great deal to us, and we appreciate you sharing your experience.
Kind regards,
Danielle
Amazing Service
I spoke with Phil today, and I genuinely couldn’t have asked for a better experience. He was incredibly informative, helpful, and made me feel confident that I was making the right choices for my utilities, broadband and insurance for my new home.
He explained everything clearly and in great detail, which made the whole process feel straightforward and stress-free. Thanks to Phil’s support and advice, my move has been much easier. He arranged everything I needed, so I don’t have to worry about contacting multiple companies—everything is already set up and ready to go.
I really appreciate his help and would highly recommend Just Move In to anyone moving home.
23 March 2026
Unprompted review
Reply from Just Move In
Dear Emma,
Thank you for such a detailed and thoughtful review. We are delighted to hear that your experience with Phil was so positive and that you felt confident in the decisions made for your new home.
Ensuring everything is clearly explained and arranged in advance is an important part of making the moving process more manageable, so it is wonderful to know this made a difference for you. We truly appreciate your recommendation and your kind words.
Kind regards,
Danielle
Clear communication
Clear communication, and answers to questions when I didn’t understand something
23 March 2026
Unprompted review
Reply from Just Move In
Dear TJ,
Thank you for your feedback. We are pleased to hear that you found the communication clear and that your questions were answered when you needed further clarification.
Providing straightforward and supportive guidance is something we prioritise, so it is reassuring to know this came through in your experience. We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle
Ray was exceptionally helpful with…
Ray was exceptionally helpful with dealing with the change of my utilities. He was careful to explain everything and got me some good deals. A very happy customer, thank you.
23 March 2026
Unprompted review
Reply from Just Move In
Dear Tracey,
Thank you for your kind review. We are pleased to hear that Ray was able to support you effectively with your utilities and ensure everything was clearly explained along the way.
It is great to know that you felt well looked after and that the outcome left you happy with the service provided. We appreciate you sharing your experience with us.
Kind regards,
Danielle
Reply from Just Move In
Dear Warren,
Thank you for your kind feedback. We are pleased to hear that you found the service both professional and knowledgeable, and that your experience was a positive one overall. Providing clear and supportive assistance is something we consistently aim for.
It is encouraging to know that this came across during your interaction. We appreciate you taking the time to share your thoughts and hope to be of help again in the future.
Kind regards,
Danielle
Seamless experience
Seamless experience. Quick and easy, everything was explained in great detail.
19 March 2026
Unprompted review
Reply from Just Move In
Dear Nontsikelelo,
Thank you for your kind feedback. We are pleased to hear that you found the experience seamless and that everything was explained clearly and in detail. Making the process straightforward and easy to follow is something we place great importance on.
It is reassuring to know that the service met your expectations and helped simplify your move. We appreciate you taking the time to share your experience.
Kind regards,
Danielle
Flawless service
Ray was an absolute delight to speak to, great people person to have a laugh with and went above and beyond the call of duty to make sure everything went smoothly for us, saved us both time and money with his help, couldn’t thank him enough for his efforts !!
19 March 2026
Unprompted review
Reply from Just Move In
Dear Lewis,
Thank you for such thoughtful feedback. It is wonderful to hear that your experience with Ray stood out in such a positive way. Providing both practical support and a personable approach is something we value, so it is especially rewarding to know this made a difference for you.
We are pleased that everything went smoothly and that you felt well supported throughout. Your comments will certainly be shared with Ray, who will appreciate the recognition.
Kind regards,
Danielle
AMAZING EXPERIENCE
I would give them 7 stars if I could. AMAZING company, They made an otherwise stressful moving in process such a breeze for me. Vicki who managed the process for me is a gem. Ask to speak to her, thank me later!
16 March 2026
Unprompted review
Reply from Just Move In
Hi there,
Thank you for your generous review. We are delighted to hear that your experience felt so positive and that the process was made much easier during what can often be a stressful time.
It is particularly lovely to know that Vicki provided such attentive support throughout. Ensuring our customers feel guided and reassured at every step is a key part of our service, and your feedback reflects that well.
Kind regards,
Danielle
Ray made it really easy to understand…
Ray made it really easy to understand everything and was very clear with all his information, he’s managed to save us quite a bit of money too. Highly recommend
19 March 2026
Unprompted review
Reply from Just Move In
Dear Mrs McKenzie,
Thank you for taking the time to share your experience. We are pleased to hear that Ray was able to explain everything clearly and make the process easy to understand. Clarity and transparency are essential, so it is great to know this came across in your interaction.
We are also glad that the support provided proved beneficial and helped make things more efficient for you. Your recommendation is very much appreciated.
Kind regards,
Danielle
Will made the experience so…
Will made the experience so straightforward and met my understanding with his explanation. Super easy and painless process with tailored advice.
18 March 2026
Unprompted review
Reply from Just Move In
Hi Polly,
Thank you for your kind feedback. We’re delighted to hear that Will made the process feel straightforward and took the time to explain everything in a way that matched your understanding.
It’s great to know the experience felt simple and tailored to your needs, helping to make things easier during your move. We really appreciate you taking the time to share this.
Kind regards,
Danielle
Great call with a lovely advisor!
A huge thank you to Harry King for his call today. Harry’s phone manner was great from start to finish, he was friendly, informative and very personable, he also booked me in right at the end of his day to work around my busy schedule which I appreciate massively! talking to Harry took the pressure off regarding my bills, he made the process so easy and straightforward. I look forward to my next call and hope my next advisor is just as great as Harry! Thanks again and good luck in your new role I wish you all the success!
17 March 2026
Unprompted review
Reply from Just Move In
Hi Abigail,
Thank you so much for your fantastic and detailed review. We’re absolutely delighted to hear about your experience with Harry—it's great to know he was able to work around your schedule and make the whole process feel easy and stress-free.
We’ll be sure to pass on your kind words and well wishes to him as he settles into his role. It really means a lot to us that you took the time to share this, and we’re so pleased you’re looking forward to your next call.
Wishing you all the best with your move.
Kind regards,
Danielle
Friendly and patient
Darryl was very patient and spoke very clearly. He was able to answer all of my questions and gave me options.
I appreciated that there was no pressure to sign up for everything straight away and he sent me the information to look over before making a decision.
17 March 2026
Unprompted review
Reply from Just Move In
Hi there,
Thank you for your kind feedback. We’re really pleased to hear that Darryl was patient, clear, and able to answer all your questions while giving you the space to make the right decision for yourself.
Providing helpful, no-pressure support is exactly what we aim for, so it’s great to hear this reflected in your experience.
Kind regards,
Danielle
Polite non pushy service
Polite non pushy service. Very well informed. Rang when they said they would. Listened to our requirements. I didn’t feel I was been talked AT. I am really pleased with the outcome and it’s saved me a lot of stress and time & Money! Thank you.
17 March 2026
Unprompted review
Reply from Just Move In
Hi Claire,
Thank you for your lovely review. We’re so pleased to hear that you found the service polite, informative, and tailored to your needs. It’s especially great to know you felt listened to and not pressured at any point.
We’re delighted we could help save you time, stress, and money—that’s exactly what we’re here for.
Kind regards,
Danielle
Rio had a great chat with me over the…
Rio had a great chat with me over the phone, really helpful got everything sorted for me, definitely deserves a raise for his customer service would recommend him for most customers to have a chat to.
17 March 2026
Unprompted review
Reply from Just Move In
Hi Kye,
Thank you for your great review. We’re really pleased to hear that Rio was able to get everything sorted for you and made the experience enjoyable with a helpful and friendly chat.
We’ll be sure to pass on your kind words to him—it’s always wonderful to hear such positive feedback. Thanks again for your recommendation!
Kind regards,
Danielle
The service is absolutely amazing
The service is absolutely amazing, Rio was super helpful explaining everything to me. He explained everything in detail without making feel overwhelmed by everything. Rio was brilliant with helping me understand what my options are going forward, and we had a great chat Would definitely recommend the service and Rio to anyone moving
16 March 2026
Unprompted review
Reply from Just Move In
Hi Tom,
Thank you so much for your fantastic review. We’re delighted to hear that Rio was able to explain everything clearly and in a way that felt manageable without being overwhelming. It’s great that he could help you understand your options while also making the experience enjoyable with a good chat along the way.
We really appreciate your recommendation and wish you all the best with your move.
Kind regards,
Danielle
Ray was extremely helpful
Ray was extremely helpful at every stage of the process. Got me a deal I am happy with on my WiFi as well when I initially didn’t even want to hear about WiFi as was happy to source myself.
16 March 2026
Unprompted review
Reply from Just Move In
Hi Joel,
Thank you for taking the time to leave a review. We’re so pleased to hear that Ray was extremely helpful throughout the process and even managed to find you a WiFi deal you were happy with.
It’s great to know we could add value and make things a little easier for you during your move. Wishing you all the best in your new home.
Kind regards,
Danielle
What a Simple Proccess
What a simple process! I have probably saved hours of agro over a 15 minute call. Phil was easy to talk to, and knew his stuff.
16 March 2026
Unprompted review
Reply from Just Move In
Hi Richard,
Thank you for your kind review. We’re delighted to hear that you found the process simple and time-saving, and that Phil made everything easy to understand during your call.
Saving our customers time and hassle is exactly what we aim for, so it’s great to hear this reflected in your experience.
Kind regards,
Danielle
Phil was great with funding the best…
Phil was great with funding the best options for me with patience and care.
Absolutely fantastic and a great help with the move and moving in
Thank you
16 March 2026
Unprompted review
Reply from Just Move In
Hi Maria,
Thank you so much for your lovely feedback. We’re really pleased to hear that Phil was patient and took the time to find the best options for you, making your move that much easier.
Your kind words mean a lot to us, and we wish you all the best settling into your new home.
Kind regards,
Danielle
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