Just Move In Reviews 3,648

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 868 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and knowledgeable, making the process of setting up utilities and other services much easier. Many people highlight the excellent service, noting its efficiency and the significant time and stress it saves during a move. The customer service is frequently described as professional, friendly, and clear, with agents explaining everything thoroughly and making the experience enjoyable. However, some reviewers were not happy with the contact experience, citing instances where promises were not kept or issues arose after using the service, leading to additional stress and work.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, efficient, and... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending it for its efficiency and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting positive experiences, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were connected with Lyndon Beadle from Just Move In to help sort out our energy bill transfers and other utilities. He has been very patient throughout the whole process and took the time to ex... See more

Company replied

Rated 5 out of 5 stars

Our conversation with Nadia was very informative and transparent. She talked us through the whole process of setting up payments for our bills and eased a lot of pressure that was piling up prio... See more

Company replied

Rated 5 out of 5 stars

So pleased with the service I had from Daryl. It took all the anxiety out of setting up utilities, broadband and council tax for my new home. One relatively quick call sorted it all out! Daryl is know... See more

Company replied

Rated 5 out of 5 stars

So there I was sat at home, all disabled n that. Feeling completely overwhelmed until out of nowhere, ray burst into my life like his namesake in the dark. Courteous, polite, helpful. Three powerful a... See more

Company replied


Company details

  1. Housing utility company
  2. Energy supplier
  3. Home Insurance Agency
  4. Removals Service
  5. Phone and internet services
  6. Price comparison site

Written by the company

Just Move In is the Home Move Platform. Our mission is to simplify the way people move home by streamlining dozens of essential services into one interaction. From council tax and broadband, to removals and energy, we're here to save people time, hassle, and money, We also provide Utilities and Void Energy Management to hundreds of property partners, saving them hundreds of hours each year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Relieved the stress of the moving process

The team made the moving process easier for my family and I.
Thank you to the Just Move In team for their help and especially Will.

6 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Adenike,

Thank you for your kind review. We are delighted to hear that the team helped make the moving process easier for you and your family during such a busy time.

It is especially pleasing to know that Will provided valuable support throughout. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Cameron was super helpful and easy to…

Cameron was super helpful and easy to talk to! Thank you!

8 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Sam,

Thank you for your feedback. We are pleased to hear that your experience felt approachable and easy throughout the process.

It is especially great to know that Cameron provided helpful and friendly support. We appreciate you taking the time to share your review.

Kind regards,
Danielle

Rated 5 out of 5 stars

Great service

Great service, felt like there was a mate on the other side of the phone. Really grateful of this service too, as it has saved me alot of hassle on phone calls, that comes with taking on a new tenancy. Lynn!! You were brilliant!!

7 May 2026
Unprompted review
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Reply from Just Move In

Dear Michael,

Thank you for your thoughtful review. We are delighted to hear that the service helped reduce the hassle that often comes with setting up a new tenancy and managing multiple calls.

It is especially lovely to know that Lynn provided such a warm and supportive experience throughout. We appreciate your kind feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Nadia was lovely an really helpful…

Nadia was lovely an really helpful thank you

7 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Sophie,

Thank you for your kind words. We are pleased to hear that you found the support helpful and that your experience was a positive one.

It is especially great to know that Nadia made such a positive impression during your interaction. We appreciate you taking the time to share your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Just Move In is a lifesaver

Just Move In is a lifesaver. Having just moved to the UK there have been a lot of logistics to navigate. Danni was incredibly patient with us and spent time to explain all our options and what might be right for us.

6 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Sean,

Thank you for your thoughtful review. We are delighted to hear that the service helped make your move to the UK feel more manageable, especially with so many new arrangements to organise at once.

It is especially pleasing to know that Danni provided patient and supportive guidance while helping you explore the options available. We appreciate you taking the time to share your experience and are glad we could help make the transition a little easier.

Kind regards,
Danielle

Rated 5 out of 5 stars

Fantastic service by Phil

Spoke with Phil who was extremely helpful, friendly and efficient. He helped to sort out all my utilities and council tax within 15 minutes, which has been a real time saver and stress reducer.

6 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Joanne,

Thank you for your kind feedback. We are pleased to hear that everything was arranged quickly and efficiently, helping to save both time and stress during your move.

It is especially great to know that Phil provided friendly and helpful support throughout. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Nadia

Nadia, from Just move in was very helpful helped to set up all I need to move into new rental place in Newport. I am grateful and saved a lot of stress in moving. Excellent job!

6 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Arlene,

Thank you for your lovely review. We are delighted to hear that the process felt easier and less stressful while preparing for your move to your new rental home in Newport.

It is especially pleasing to know that Nadia was able to support you with everything you needed in a helpful and efficient manner. Your feedback is greatly appreciated.

Kind regards,
Danielle

Rated 4 out of 5 stars

Very clear and easy

6 May 2026
Unprompted review
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Reply from Just Move In

Dear Graham,

Thank you for your feedback. We are pleased to hear that you found the process clear and easy to follow.

Keeping things straightforward and simple for our customers is something we always aim for, so we appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Give Daryl Yarwood a Raise

Daryl Yarwood was very friendly, very helpful and delivered excellent service!

6 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Tyler,

Thank you for your kind review. We are delighted to hear that you received such friendly and helpful support throughout your experience.

It is especially great to know that Daryl Yarwood provided excellent service and made a positive impression. We appreciate you taking the time to share your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Very quick and helpful.

6 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Lauren,

Thank you for your feedback. We are pleased to hear that you found the service both quick and helpful.

Providing efficient and supportive assistance is something we strive for, so it is great to know this reflected in your experience. We appreciate your review.

Kind regards,
Danielle

Rated 5 out of 5 stars

Will from Just move in was very helpful…

Will from Just move in was very helpful and helped me set up and compare the options I have and was also honest and followed up as requested and was very patient. Wonderful service indeed. I got great service and managed to secure the best deals.. thank you Will for making my first move smooove. 🙂

5 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Hi there,

Thank you for your thoughtful review. We are delighted to hear that your first move felt smooth and well supported, particularly when comparing options and getting everything set up. Taking the time to ensure you feel confident in your choices is something we value highly.

It is especially great to know that Will provided patient and honest guidance throughout, and followed up as needed. We appreciate you sharing your experience and are pleased the service helped you secure suitable options for your move.

Kind regards,
Danielle

Rated 5 out of 5 stars

Ray was extremely helpful

Ray was extremely helpful, informative and patient, and has made sorting out moving services/utilities for my elderly parents very straightforward and pain free.

5 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Alexandra,

Thank you for your kind feedback. We are pleased to hear that the process felt straightforward and manageable, particularly when arranging services on behalf of your parents.

It is especially reassuring to know that Ray provided patient and informative support throughout. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Daryl made the process very easy!

Daryl made the process very easy, and ensured everything was set up for a very short notice move date. I'll have no down time at all with any services thanks to his exceptional work. Thanks for listening to my random tangents in between! I am a talker if anything is ever remembered about me 😂 thank you for making things so easy!

(He should get a raise 🙊)

5 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Vicky,

Thank you for your lovely review. We are delighted to hear that everything was arranged smoothly, especially with a short notice move, and that the process felt easy from start to finish.

It is especially pleasing to know that Daryl was able to support you so effectively while keeping things clear and well organised. We appreciate you taking the time to share your experience and are glad we could help make your move that bit easier.

Kind regards,
Danielle

Rated 1 out of 5 stars

They just bombard you with phonecalls…

They just bombard you with phonecalls even if you don't have any luck getting a property, they're relentless. I've asked to be removed and have received loads of calls since.

4 May 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Hi Adam,

Thank you for taking the time to leave this feedback. We're sorry to hear about your experience and completely understand why the volume of calls was frustrating, particularly at a time when your property search hadn't gone as hoped.

When someone registers with us, our team does follow up periodically in case we can help with a future move, but we recognise that this should always be communicated clearly and, most importantly, respected when someone asks us to stop. That clearly didn't happen in your case, and we're sorry for that.

We've now updated your record so you won't receive any further contact from us. Should you find a new property down the line and want our help, you're always welcome to get back in touch with us - but that will, of course, be entirely on your terms.

Kind regards,
Steph

Rated 5 out of 5 stars

Lyndon was the best so far

Lyndon was the best so far. Very smart and patient, have the communication skills. You deserve an award mate

30 April 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Hi Obed,

Thank you for taking the time to leave such a kind review - it genuinely means a lot to us to hear feedback like this.

Lyndon really is a fantastic member of the team, and it's lovely to hear that his patience and communication skills made such a difference during your move. I'll be sure to pass your words on to him directly. We're lucky to have him.

Wishing you all the best in your new home.

Kind regards,
Steph

Rated 5 out of 5 stars

Very informative and professional.

30 April 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Ian,

Thank you for your kind feedback. We are pleased to hear that you found the service both informative and professional throughout.

Providing clear and reliable guidance is something we prioritise, so it is great to know this was reflected in your experience. We appreciate you taking the time to share your thoughts.

Kind regards,
Danielle

Rated 5 out of 5 stars

Phil - great experience

Spoke to Phil today regarding my move. Very efficient and a pleasure to talk to. Put my mind at ease a lot about all of the admin work moving puts on us.

30 April 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Milo,

Thank you for your thoughtful review. We are delighted to hear that your experience helped put your mind at ease during your move, particularly when it comes to managing the administrative side of things.

It is especially great to know that Phil provided efficient and approachable support throughout. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Lyndon was super friendly and helpful

Lyndon was super friendly and helpful! Got cheaper deals than comparison sites, very happy!

30 April 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Kathryn,

Thank you for your kind words. We are pleased to hear that you found the service helpful and that the options provided worked well for you.

It is especially good to know that Lyndon made the experience clear and supportive. We appreciate your feedback.

Kind regards,
Danielle

Rated 5 out of 5 stars

Phil made the moving experience so much…

Phil made the moving experience so much less stressful, sorting out all the extra things so I didn’t need to worry about them. Such great customer service! Thanks Just Move In!

30 April 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Cindy,

Thank you for your lovely review. We are delighted to hear that your moving experience felt less stressful with everything taken care of on your behalf.

It is especially pleasing to know that Phil provided such supportive customer service throughout. We truly appreciate you sharing your experience.

Kind regards,
Danielle

Rated 5 out of 5 stars

Spoke with Phill today and he was very…

Spoke with Phill today and he was very professional and patient. Explained all the details and I believe I chose the right deal. Thank you

30 April 2026
Unprompted review
Just Move In logo

Reply from Just Move In

Dear Mackalia,

Thank you for your kind feedback. We are pleased to hear that your experience felt professional and that everything was clearly explained to help you make an informed decision.

It is great to know that Phil provided patient and thorough support. We appreciate you taking the time to share your experience.

Kind regards,
Danielle

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