Just Natural Reviews 

119
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the prompt delivery service and the straightforward online ordering process. Many consumers also appreciate the good quality of the products received and the wide selection available on the website. However, some customers report significant dissatisfaction with the service, citing issues like lack of communication, ignored refund requests, and unhelpful responses when problems arise. Additionally, a number of people experienced problems with deliveries, including damaged or missing items, delayed parcels, and products arriving in poor condition.

What people talk about most

Product

Clients share ambiguous opinions on product quality and order fulfillment. Many customers praise the good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the swift and quick... See more

Order

Customers had ambiguous experiences with their orders, with some finding the ordering process straightforward... See more

Quality

People report ambiguous experiences with quality, with many customers praising the good quality of products,... See more

Service

Consumers find service to be negative, with many describing it as "absolutely disgusting" and "totally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more

Rated 5 out of 5 stars

I wanted to buy some compots for my grandchildren who were here on holiday from France, but the only place that used to sell them no longer had any. I ordered online from Just Natural and they deli... See more

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.

Rated 5 out of 5 stars

My 3 year old grandbabe absolutely loved the green pea pasta when she came to stay so I’ve sent her two boxes. It’s super nutritious and delicious pasta.


Company details

  1. #82 of 85 best companies in Health food shop

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.4

Average

TrustScore 3.5 out of 5

119 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.4

All reviews

(119)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely terrible customer service…

Absolutely terrible customer service and packing services.
Package arrived with item missing and detergent leaked.
After contacting them, instead of rectifying just refunded me and told me to order the item again, meaning im paying £4 delivery for their picking error.
I was given 30p off to make up for it!? Shockingly appalling. Five emails in and no resolution or contact number.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful, absolutely dreadful, even 1 star is undeserving. I ordered something from them on 26 September- they said it would take a couple of days - still didn’t arrive. They’ve given me an incorrect tracking number and I’ve emailed them several times to let them know that I am no longer interested, therefore can you please provide me with refund, and each time they’ve completely ignored my messages and didn’t even have the decency to let me know what’s happened with my order. - This is the first and very last time I will be ordering from this site.so, I haven’t received my delivery, nor does It appears that they have no intention whatsoever of providing me with a refund. But I will fight this tooth and nail.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Won’t be using again

Won’t be using again. Wish I had read reviews. My Hemp seeds x2 packages had holes pumpkin seeds split packing Rice had split and spilled throughout. No reply to email. Don’t recommend won’t use again the only thing not damaged was the salt.

18 August 2025
Unprompted review
Rated 4 out of 5 stars

Very pleased with the natural products.

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly. I have to admit I didn't read the details of the ingredients before I ordered it as I never expected ingredients other than rice.

25 July 2025
Rated 1 out of 5 stars

Bags all spilt. Not answering their phone

I go away tomorrow. My delivery has arrived swashed. I have flour all over my carpet. One bag is split but the others are all squeezed flat. if you gently claen them flour air comes out of tiny wholes in the sides of them all. I have waited on the phone three times before being disconnected and told the mail box is full???

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Missing items

I notified that 2 of the items I ordered were not in the delivery box which was not only wet but squashed - the driver had taped up as best she could.
I have not received a reply to my notification

26 May 2025
Rated 2 out of 5 stars

Why do Pukka keep Changing the name

Why do Pukka keep Changing the name. I ordered Feel New but was sent After Dinner. It doesn’t taste quite the same. I used Detox for a few years then they changed the name to Feel New Not happy. This happened with another supplier as well.

25 April 2025

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