JustPlayGames Tabletop Games Store Liverpool Reviews 

870
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I called in to collect, as I thought, part of an order I'd placed through the shop's website, as one part of it had shown out of stock. When I got there, I was told that all parts of the order were i... See more

Rated 5 out of 5 stars

Great environment and people. Robin, Sophie and Paul are all amazing people over there making us feel comfortable and welcome. Amazing stuff sold there too. Warhammer fans will have an amazing time th... See more

Rated 5 out of 5 stars

I've been coming here for years to play MtG the staff are always incredibly helpful and friendly, they'll advise you were they can. A great store to visit if you enjoy tcg's or ttrpg's!

Rated 5 out of 5 stars

Great place to learn more about Warhammer and similar hobbies. All the staff are super knowledgeable and friendly and provide a lot of support to the community though events and just general chats and... See more

Company details

  1. Events & Entertainment

Written by the company

JustPlay Wargaming Magic The Gathering X-Wing Star Wars Games Workshop Bushido Age of Sigmar Guild Ball


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(870)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always helpful even when they shouldn’t be

Always helpful even when it’s bad for their bottom line. I’ve had them convince me not to buy things, give a refund when GW released a new codec the day after I bought one and you get pts for prizes! What’s not to love

3 December 2023
Rated 4 out of 5 stars

Good price and swift delivery

Good price and swift delivery. Missed out on 5 stars as the packaging could have been better.

4 December 2023
JustPlayGames Tabletop Games Store Liverpool logo

Reply from JustPlayGames Tabletop Games Store Liverpool

Thanks for the honest feedback! I'll follow up on this particular order and we'll figure out what happened with the packaging.

Cheers

Rated 5 out of 5 stars

Ordering was quick and easy

Ordering was quick and easy although I wasn't impressed that I didn't have the option of not paying to have my shipment tracked. The goods arrived in a timely manner and were as advertised.

29 November 2023
JustPlayGames Tabletop Games Store Liverpool logo

Reply from JustPlayGames Tabletop Games Store Liverpool

Hey John,

Thanks for your feedback! The orders are tracked included in the shipping cost - you should have had the tracking number by email. I’ll have a look into that and see if we can make it more obvious and clear on the website that the tracking is there.

Cheers
Ian

Rated 1 out of 5 stars

1st and last order

1st order - No email confirmation. Chased twice but never sent. Then chased my item a week later and was told it was out of stock even though the website showed it was in stock. 3 weeks later the wrong item arrived. I emailed to sort and they tried to say i was the one confused and then finally admitted the wrong image was on their website and couldnt care less. Use a more reliable comapny such as Battleground Gaming UK in Birmingham.

30 October 2023
JustPlayGames Tabletop Games Store Liverpool logo

Reply from JustPlayGames Tabletop Games Store Liverpool

Hi there!

I’ve checked out your order and also the full discussion history between yourself and the staff and this is not the same version of events that I can see.

If you’d like to get back in touch we’d be happy to see if we can resolve your issues

Kind Regards
Ian

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