Simply awful, received order confirmation and was charged, but absolutely no communication about delivery and ignoring my emails. It has been over 10 days with no response from them. SCAM
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Ordered direct from website two weeks ago. Never recieved any update regarding my order and still not recieved. Ironically website states next day delivery! Have emailed three times and contacted via... See more
Company replied
Product app not great. Laggy, inaccurate and now won’t open. Delivery wouldn’t let me track sent me to a German website. Actual product was incorrect when arrived. Contacted customer services multiple... See more
Really disappointed with product. The customer services are terrible have emailed them on several occasions and still no reply. There isn’t a phone number on there website so you cant even call them.
Company replied
Company details
Information provided by various external sources
PoochPlay is a dog activity tracker with a free mobile app that manages your dog’s complete wellbeing!
Contact info
4-5 Bonhill Street, EC2A 4BX, London, United Kingdom
- 07715948656
- woof@justpoochplay.com
- justpoochplay.com
1.3
Bad
72 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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above and beyond with customer service
Poochplay were sad to hear that our dog lost his PoochPlay whilst on a walk and as a goodwill gesture offered an online code to receive a discount for another one. Going above and beyond with customer service.
21 January 2018
Unprompted review
Excellent delivery.
Ordered just a few days before Christmas and arrived quickly.
26 December 2017
Unprompted review
Not very impressed
Actual tracker was okay. Pretty basic and would be better if it told you more information (e.g: how much walking, running etc rather than just a total no. of steps and minutes) Not sure it was 100% accurate though as we went on a walk and apparently my dog did the same number of steps as I did (and she's always running around crazy). Ordered two and one stopped working after one day of using it and then the other tracker came off of my other dogs collar so we lost that one. Wouldn't say it was worth the money
15 November 2017
Unprompted review
Reply from PoochPlay
Sorry for the poor customer service. Our Founder, Ravi Sharma, recently passed away and we have only just obtained access to all systems. Our App has now been updated so please ensure that you have downloaded the latest version. We now have extreme bands available and would be happy to send you one along with a replacement for the lost one. Please confirm if you are still at the same address and let us know if we can be of any further assistance.
Amazing product!
Amazing product! I love all the features and I can't wait to get more dogs just to use PoochPlay even more. Great startup idea!
13 November 2017
Unprompted review
Works great with dog sitters!
Got this for my dog Terence and it has been such a fun device to have. I leave him with a dog sitter most of the days and now I know what he has been all day! Love it.
13 November 2017
Unprompted review
Great customer service
Great customer service. Awesome app and tracker
10 August 2017
Unprompted review
Love this product.
I have both the mobile app and activity tracker, and have to say I'm very impressed. Both work very well, despite my dogs' love of rolling around in the mud, going for swims and generally causing as much mischief as humanely possible.
As my partner and I work during the day, we tend to rely on a dog sitter. So this is a great way of ensuring little Alfie gets the right amount of exercise, whilst staying up-to-date with his health and well-being. It's also proved vital in reminding us of those all-important treatment reminders - which we often struggle to efficiently maintain amid our busy schedule.
9 April 2017
Unprompted review
The app and device were easyto set up …
The app and device were easyto set up and use. An absolute must for doggy parents who leave their dogs alone at home during the day. Let's me know exactly how active Buddy has been and helping me to better manage his food. Love it.
3 April 2017
Unprompted review
Tested to extremes.
Hi Ravi, Just a quick note to let you know that we lost one of the trackers belonging to our cocker Alfie, it was still connecting but after turning the house upside down to no avail it turned up in the tumble drier!! I had changed the bedding in the crate we have in the car and scooped it all up and left it in there laundry bin. So after 45 minute wash with Ariel softened with Lenor and tumbled for 40 minutes at high temperature clipped back on his collar and working fine. Good design I would say!!
3 April 2017
Unprompted review
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