Just Travel Cover Reviews 

873
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of obtaining insurance easy and straightforward, appreciating the simple navigation and clear quote systems. Many highlighted the competitive and reasonable pricing, often finding better value compared to other providers, even with pre-existing medical conditions. The staff received frequent praise for being polite, helpful, friendly, and knowledgeable, making interactions pleasant and efficient. However, some people were dissatisfied with price, mentioning that quotes increased unexpectedly overnight or were no longer as competitive as they used to be. A few customers also experienced issues with claim payouts or found that the cover provided did not meet their expectations, such as specific cruise cover.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often finding it very competitive and reasonable,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the ease and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

User experience

Customers consistently report positive experiences with the user experience, finding the website and... See more

Value for money

Reviewers mention positive feedback about value for money, often highlighting competitive pricing and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with service supplied and insurance cover was more reasonably priced than some competitors.

Rated 5 out of 5 stars

Taking travel insurance was easy, especially with the wonderful Dionne to take care of everything. She patiently explained the policy, repeating and explaining anything I wasn’t sure about. I will k... See more


Company details

  1. Travel Insurance Company
  2. Insurance agency

Written by the company

At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

873 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(873)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

So easy to use. Great prices considering we both have medical requirements. Returning customer. Would recommend highly.

12 May 2026
Unprompted review
Rated 3 out of 5 stars

Website incomprehensible; telephone service excellent

I received an email reminding me to renew my policy. I followed the link to renew. At this stage the system did not allow me to amend my medical history, offered me a very expensive option that I did not want and also a 10% reduction code with nowhere to enter it. After 20 minutes I gave up in despair, telephoned the number given, waited another 10 minutes to be connected and then........I had a most helpful and courteous member of staff who sorted the addition to my medical history, gave me the level of cover for which I was looking and processed my renewal.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Our go to Travel Insurance Provider

We first used Just Travel Cover last year and were really impressed. The cover we chose suited our needs perfectly and was great value for money. The whole process, from getting a quote to receiving the documents, was simple, clear, and stress‑free.
We’ve used them again this year and upgraded to Gold cover for extra protection, and the price was still very reasonable. I trust this company and highly recommend them.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Good price

Very helpful on the phone, easy to arrange and very reasonable price. The test is if you have to claim but hopefully I will not have to.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

User friendly good prices

I expected this to be really hard work looking for travel insurance to cover medical issue. However this site just guides you easily through the process and the bonus is the prices and comparison are good too.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Poor serviceAfter using just travel for years we…

After using just travel for years we find the staff professionalism has depreciated dramatically and the prices far to high especially for regular customers.

25 April 2026
Unprompted review
Just Travel Cover logo

Reply from Just Travel Cover

Good afternoon,

Thank you for your continued loyalty and for taking the time to share your feedback.

We’re very sorry to hear that your recent experience didn’t reflect the level of professionalism you’ve come to expect from us. This is not the standard of customer service we aim to deliver, and we’ll be addressing this with our team.

In terms of pricing, travel insurance premiums can change for a number of reasons. These include factors such as changes in insurer underwriting criteria, rising medical and repatriation costs abroad, increased claims across the industry, and updates to individual risk factors like age, destination, trip duration, and cover levels. While we always aim to remain competitive, these external influences can impact pricing over time.

We truly value your long-standing support and would welcome the opportunity to review your cover and ensure you’re getting the best option available. We've tried to call you to discuss this matter but have been unable to reach you, please feel free to get in touch with us directly.

Kind regards,

Katie

Rated 1 out of 5 stars

Dear Sir Madam

Dear Sir Madam

I had a problem when i went to France then i called the just travel and i had no help at all i sent them many emails they just said someone will call but no one call

Jay

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought a worldwide annual policy…

Bought a worldwide annual policy through this company last year.Received renewal reminder about a month ago and went online to get a quote for when this one expires this coming week. It had gone up approximately 50% from what I paid last year despite no changes to my pre existing conditions. Wasn’t sure if I would be going away this year so held on until I was pretty sure. Just been online to check and confirm price again before I booked holiday and insurance has now gone up 150% on what I paid last year. Won’t be going away now as I’m not paying over £1K for a single trip policy and certainly not £2500 for an annual policy that was just over £1000 last year

15 March 2026
Unprompted review
Just Travel Cover logo

Reply from Just Travel Cover

Good afternoon,

Thank you for taking your time to leave us a review.

I have reviewed your record and can see the quote you had last month compared to the quote you had this month have different risk factors. This is the reason the recent quote is more expensive.

If you wish to discuss this further, please contact us.

Kind regards,

Katie

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