Just Tyres - Basingstoke Reviews 

Disgraceful service. So unahappy! Will not recommend just tyres to anyone.
Put my husbands car in the Basingstoke branch a week ago and over £500 worth of damage has been caused to all 4 of my wheels. I have tried to contact someone for a refund everyday for a week and no one has contacted me after several times being told they will be!

Not impressed, used just tyres previously amd always have taken my car there but after my last experience i wont be back had a member of your staff point blank lie about just tyre online prices because he clearly wanted me to order in their garage and resorted to also telling me the tyres wont arrive as a wierd sales tactic to get me to order instore. I however ordered online and had a tyre appointment booked.

Upon arrival the same member of staff was theyre and clearly had a chip on his shoulder as was doing poeples cars before mine even though their appointment time was after mine.

I waited 2 hours and ten mins for my tyre to be changed on a booked appointment with a time.

Wont be going back

No problems here at all. Saw me early did what I booked the car in for and off we go.

My Step daughter went to get a repair done which was her first ever visit to a garage / tyre service centre. She was advised that her tyre was not repairable so a new one was required. During the safety inspection the other front tyre was deemed illegal so that needed to be changed. At this point she was offered a secondhand tyre for £40 which was approx £20 cheaper! which to a hard up student was obviously attractive so she said yes. when she came to pay the new tyre was on the Just tyres paperwork the other wasn't and the payment for the tyre was made to a member of staffs personal account. So Any parent please be aware that staff are selling what could be not fit for purpose tyres with no come back at all!!!

Good service

Great service, friendly/ knowledgeable staff.

Great service, very friendly and very quick would go there again

quick order of tires, very good price and quick replacement, I recommend

Couldn’t have asked for better service, the guys at the Basingstoke branch are so helpful. If you want to be well looked after, don’t hesitate. I will be back again next time!

Easy to order and make fitting appointment. The staff were friendly and efficient. Great service

Easy to book online. The two guy’s were Great & done a fantastic job will recommend to my friends & family 🤩🤩

There appeared to be something more important than my job going on with a Jaguar. It took quite a while for the work to commence on my tyre replacement!

I made an online appointment to renew two tyres. Despite being short staffed the job was completed in less than forty minutes. Top marks!

I went there for a puncture repair but the tyre had a big split on the inner side wall so was unrepairable.The manager advised me of a suitable tyre that they had in stock and it was all changed very quickly.I will go there again and I would recommend them from my own experience.

The team were polite and prompt. They had an issue with roller door and received text advising me. Careful with the car and carried out the job efficiently

I had an appointment at 11:30, the Man at the desk informed me it would be about an hour as they were running behind. I waited 1 hrs 40 minutes and the car hadn't been touched.

I then had too take the car and come back later as I had something on. The car was straight in when I went back at 15:00 and everything was fine although I had to remind the staff that I had a wheel alignment paid for.

The staff were apologetic but the wait was a bit much.

I ordered and paid for two tyers but only one was delivered

I had to return later in the day when was last in the queue and had to wait over two hours for my car to be ready
I hadto waste nearly all day to get two tyres fitted

This is not good enough

Alignment was done at JT Basingstoke, but the steering wheel was not straight after that, it was tilted to the left. They told me to do wheel alignment when I went for a puncture repair stating that since I have a long journey coming up, it's best to do alignment. But, the steering was not positioned properly (they fixed it later when I took it again after my trip) - no apologies, nothing. I wonder how much uneven wearing my tyres may have had during my long journey of over 1500 miles due to their negligence.They should be refunding what they charged as a gesture of good will. Just Lost Money at Just Tyres!

went back to the Just tyres Basingstoke centre (Unit 5, Brunel Centre, Brunel Road, Basingstoke) to have my car looked at because of a clunking sound that was coming off from the front drives side wheel. One of the mechanics looked at it and reported it was the brakes that had worn out. They then replaced the brakes and I went away.

The sound didn’t stop and I had to go back again and said there is still the sound on my car. We test drives the car for the same mechanic to hear where the noise was coming from after fixing the brakes. He then suspected it was the dropplings that had worn out and said they could fix that. At that point my trust with these guys had already gone down and sought a second opinion from another mechanic.

A week later after fitting the brakes and sensor the car started displaying warning lights of front brakes that they needed to be replaced. I took the car back to Just Tyres and said look you replaced the brakes but the car is still saying you need new brakes. The mechanic looked at the brakes and saw a kink on the wire and said it could be broken and was not sending signals back to the car. They said they were going back to the supplier to get new sensors since the fitted ones were faulty.

Back and forth for the last 2 weeks has not solved anything since now they are saying I need to take my car to BMW to have the car looked at.

First they wrongly diagnosed the car and fitted brakes when it was not brakes that had a problem. Now I have issues with the brakes that have been fitted either they fitted the broken wire or failed to reset the brakes. The mechanics have become so arrogant and don’t want to assist further.

Booking online was easy and correspondence efficient by email and text.

Too early to tell on tyre durability, wet weather ability, or fuel economy, but the tyres feel well balanced, with no steering vibration at any speed and no adverse effect on tracking, which was always good.

Visiting Just Tyres Basingstoke is like going back to the 1980s.... It's looking dated and needs a refresh, but I'm paying for tyre fitting, not a dealership Aircon environment.... Also considering low staff levels putting extra pressure on technicians on a very hot day, they got the job done in good time !

Just an observation...Ideally someone on reception full time, dealing with customers, phone calls and quotes would alleviate the technicians to do their job even more effectively..... Less haste, more speed!