Just Tyres - Crawley Reviews 

438
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TrustScore 4 out of 5

4.1

Unit 6 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, England, GB

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See what reviewers are saying

Rated 3 out of 5 stars

I booked an appointment for 4 o'clock on the 23rd of October. I arrived 10 mins early only to find that they were running late. I ended up waiting until 5 o'clock before they started fitting two ty... See more

Rated 5 out of 5 stars

Would highly recommend this garage for their excellent customer service and attention to detail. I have have been a customer here for several years on and off and always found the staff to be friendl... See more

Rated 5 out of 5 stars

I visited the Crawley branch in West Sussex today. I didn’t have an appointment but I had a flat tire and needed to get to work. I was fitted in to what was obviously a busy day. The staff was busy bu... See more

Rated 5 out of 5 stars

Just Tyres in Crawley continue to prove why they’re the only place I trust for my car. I fitted four new tyres today and, as always, the professionalism, genuine kindness, and quality of service w... See more


Company details

  1. Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 6 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, England, United Kingdom

  • 01293531578

4.1

Great

TrustScore 4 out of 5

438 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(438)

3,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

arrived way earlier before my appointment. My car been taken and all been done in 15 minutes. Amazing guys working there. Also been asked couple of questions i wasn’t sure, so they checked them selves.

28 November 2025
Rated 5 out of 5 stars

Good price and easy to book a date and…

Good price and easy to book a date and time for the tyre to be replaced. I arrived a few minutes early and they started straight away, about 10-15 minutes later I was on my way. A good experience.

26 November 2025
Just Tyres - Crawley logo

Reply from Just Tyres - Crawley

Thank you for sharing your experience! We’re pleased to hear that our team was able to get you back on the road quickly. We really appreciate your feedback and look forward to welcoming you again.

Rated 1 out of 5 stars

£5 cheaper, but I won't be going there again!!

First time I've been to Just Tyres. Booked in for a tyre replacement. Tyre was replaced and they advised the car's tracking was out by 4 degrees (which Google says is huuuge!) and would I like to pay £45 to have it fixed? Given the car had just been serviced a week before (including looking at the tyres) and there were no issues reported I politely declined. Driving home a few feet down the road a warning came up about a loss of pressure in the tyre that had just been replaced! I drove carefully home and put a pressure gauge on the tyre and it read 32 rather than the 38 it should have been...!

EDIT: Thanks for the reply. Emailed your customer support with the details six days ago and no reply. Emailed again today - still no reply...

1 December 2025
Unprompted review
Just Tyres - Crawley logo

Reply from Just Tyres - Crawley

Thank you for bringing this to our attention. We're sorry to hear about your experience and really appreciate you taking the time to share your feedback.
We'd like the chance to investigate this further and see how we can help. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and include your details (such as your booking reference or invoice number).

Rated 5 out of 5 stars

I called the local centre who advised…

I called the local centre who advised they didn’t have the required tyres but directed me to buy online with a suggested tyre brand and facility to book a suitable appointment.
This worked well and my tyres were fitted as expected. I was happy with the service.

21 November 2025
Rated 5 out of 5 stars

A big thank you to Gary and the guys…

A big thank you to Gary and the guys for fitting two new tyres to my car when I rolled up with an irreparable flat in my "no spare" new car.

Not only did they fit me on the spot but pointed out that the tyre configuration on the car was was an MOT failure.

Thank you.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Just Tyres in Crawley continue to prove…

Just Tyres in Crawley continue to prove why they’re the only place I trust for my car. I fitted four new tyres today and, as always, the professionalism, genuine kindness, and quality of service were flawless.

I’ve been using them for many years, and they have never once disappointed. The team is always helpful, honest, and efficient — a proper example of how customer service should be.

Highly recommended. Thank you once again for the excellent work!

12 November 2025
Rated 1 out of 5 stars

Awful treatment

Awful treatment, booked a fitting for 9:30 , received a text at 7:10, ‘ can you call centre please as i wont be able to do your car today as no staff thanks’
Rang them up, to receive the response ‘which one are you?!’
Explained situation and was unable to change to another appointment as only offered the next day and nothing else, told would get a refund but would take up to 7 days.
Rang customer services to be told they didn’t know the site closed for the day and they would call me back.
After speaking to them again was told only fitting single tyres for today and refused to honour my booking.
Almost a week later still no new tyres on my car and no money to get them.
Really screwed me over, bought budget tyres can’t afford to buy a new set before I actually get the refund back.

10 November 2025
Just Tyres - Crawley logo

Reply from Just Tyres - Crawley

Thank you for bringing this to our attention. We're sorry to hear about your experience and really appreciate you taking the time to share your feedback.
We'd like the chance to investigate this further and see how we can help. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and include your details (such as your booking reference or invoice number) so we can assist you as quickly as possible.

Rated 5 out of 5 stars

Great service

Great service, great friendly welcoming staff, no waiting around, reasonable price. Thus was the first time I'd been here so I'll be returning again when I need more tyres.

2 November 2025
Rated 5 out of 5 stars

Not only was it the best price I found…

Not only was it the best price I found for the 4 tyres but the team at Crawley were excellent. They were polite, knowledgable and efficient at their jobs. I had the 4 wheel alignment also done at the same time and I can say there is a definite improvement in handling, I will definitely use them again.

29 October 2025
Rated 1 out of 5 stars

Shockingly bad

Turned up afer booking 3 days before hand only to be told they didnt have the tyres in stock. When i complained to the manager, he clearly didnt care and said it had nothing to do with him as it was booked online.

26 October 2025
Just Tyres - Crawley logo

Reply from Just Tyres - Crawley

We are sorry your experience did not meet expectations. This is not the level of service we aim to provide, and we’ll be discussing it with the team to make improvements. Thank you again for sharing your feedback, it’s truly appreciated. If there’s anything else you’d like to share or discuss, please don’t hesitate to get in touch with us on 01908 634 700 or email customerservices@justtyres.com.

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