Just Tyres - Newbury Reviews 

311
TrustScore 5 out of 5

4.9

Hambridge Road 6, RG14 5SS Newbury, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent and swift service as always, they had the right tyre for my car in stock and managed to get a slot at half 5 the next day, needed the fitter to inspect my wheel as I’d driven around on a fla... See more

Rated 2 out of 5 stars

My experience with Just Tyres was disappointing due to a lack of proper technique on my first visit. The technician incorrectly used an impact/torque driver to remove my security lock nuts, which res... See more

Rated 5 out of 5 stars

I have used Just Tyres Newbury since moving back to Newbury area They always provide a very efficient and friendly service This occasion was also excellent and they identified my tracking was out a... See more

Rated 5 out of 5 stars

Very impressed with the detailed and excellent service from Steve at Newbury Just Tyres. He replaced and fitted the tyres i wanted after i pranged and ripped open a tyre on a kerb, and noticed a fau... See more


Company details

  1. #16 of 24 best companies in Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Hambridge Road 6, RG14 5SS, Newbury, England, United Kingdom

  • 01635592337

4.9

Excellent

TrustScore 5 out of 5

311 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(311)

3,846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceeded expectations

On time. Took great care. Very knowledgeable. A very nice team. Will not hesitate to use Just Tyres, Newbury again. Excellent service at competitive prices.

5 December 2024
Rated 5 out of 5 stars

Excellent service as always...

Excellent service as always by Stephen and his team :-)
Two new tyres fitted, and all wheel alignment attempted (successfully for front wheels), but unfortunately rear adjustment cams/bolts corroded and unmovable, so advised to leave alone, or face hefty expense to get them cut out. Advised that rear misalignment was not significant enough to warrant major work

14 November 2024
Rated 5 out of 5 stars

First Class

Great price, next day on ordering my specific tyres. Fitted by experienced fitters. First class. I will use them again. Booking a slot also meant I did not have to wait long for all 4 tyres to be replaced. Excellent!

11 November 2024
Rated 1 out of 5 stars

Not good enough

I had a blowout on the Friday, went online Straight away and booked tyres for Monday afternoon. I’d always been loyal to just tires as they had previously done me well.

On this occasion, I had an email three hours before the fitting to tell me they couldn’t get my tires and would I like summer tires? As we are now moving into winter, I thought that was a duff question!
I was then told they couldn’t fit the tires until Wednesday afternoon. Unfortunately, I had business trip on Tuesday and had specifically booked them for Monday to enable me to carry out my business trip

When I mention this on the email I was told there was nothing they could do and would I like a refund? When I told him this wasn’t good enough as I booked with them to enable me to have my work trip it just seemed like they didn’t care, this is all I could do have a refund or have them done on Wednesday?
As a customer who has bought my friends and family to their business, I thought this was poor, not even an offer of discount to keep my business with the future, just an Oh well!

I won’t be going back and I’m now taking my business elsewhere

27 September 2024
Just Tyres - Newbury logo

Reply from Just Tyres - Newbury

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it is disappointing to receive a one star review. Regrettably, there are very occasionally delivery delays due to where the tyres are located with our supplier.
Please accept our apologies for any inconvenience caused and be assured that we do appreciate your comments.

Rated 5 out of 5 stars

Service at it's best

From the time we arrived for 4 new tyres to be fitted to our car, to when the job was completed, we were shown customer service at it's best. The two gentlemen are masters at the specific details of the task.

23 September 2024
Rated 5 out of 5 stars

1st Class Service

Was driving down the M4 when 1 of the tyres lost pressure due to the valve splitting , the tyre pressure warning system was letting me know how much pressure was in the tyre and it was dropping rapidly, managed to get into Newbury and found JUST TYRES , they were extremely helpful and put a new valve in and we were on our way . I can’t thank them enough as Bathwick did not won’t to help . 1st class service from Just Tyres .

24 August 2024
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service
Very good customer service
Gives very good information on safety and care of your tyres
Will use this centre at Newbury again

29 July 2024

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