Just Tyres - Newbury Reviews 

326
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TrustScore 5 out of 5

4.9

Hambridge Road 6, RG14 5SS Newbury, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

I needed two tyres replacing so needed an exact match. Just Tyres had the right tyres at a competitive price and I was able to block a slot that Saturday. The fitting itself at Newbury was quick and e... See more

Rated 5 out of 5 stars

I was welcomed as soon as i got there. Prices online were very reasonable. The whole process took about 30 minutes. Would definitely go back.

Rated 2 out of 5 stars

My experience with Just Tyres was disappointing due to a lack of proper technique on my first visit. The technician incorrectly used an impact/torque driver to remove my security lock nuts, which res... See more

Rated 5 out of 5 stars

Can’t fault any part of the service. I’m really OCD about tires, Normally, I would purchase Michelin PS4 or similar Michelins. But I’ve been super impressed with PZ4’s on the X3. Typically dis... See more


Company details

  1. Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Hambridge Road 6, RG14 5SS, Newbury, England, United Kingdom

  • 01635592337

4.9

Excellent

TrustScore 5 out of 5

326 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(326)

3,933 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good enough

I had a blowout on the Friday, went online Straight away and booked tyres for Monday afternoon. I’d always been loyal to just tires as they had previously done me well.

On this occasion, I had an email three hours before the fitting to tell me they couldn’t get my tires and would I like summer tires? As we are now moving into winter, I thought that was a duff question!
I was then told they couldn’t fit the tires until Wednesday afternoon. Unfortunately, I had business trip on Tuesday and had specifically booked them for Monday to enable me to carry out my business trip

When I mention this on the email I was told there was nothing they could do and would I like a refund? When I told him this wasn’t good enough as I booked with them to enable me to have my work trip it just seemed like they didn’t care, this is all I could do have a refund or have them done on Wednesday?
As a customer who has bought my friends and family to their business, I thought this was poor, not even an offer of discount to keep my business with the future, just an Oh well!

I won’t be going back and I’m now taking my business elsewhere

27 September 2024
Just Tyres - Newbury logo

Reply from Just Tyres - Newbury

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it is disappointing to receive a one star review. Regrettably, there are very occasionally delivery delays due to where the tyres are located with our supplier.
Please accept our apologies for any inconvenience caused and be assured that we do appreciate your comments.

Rated 5 out of 5 stars

Service at it's best

From the time we arrived for 4 new tyres to be fitted to our car, to when the job was completed, we were shown customer service at it's best. The two gentlemen are masters at the specific details of the task.

23 September 2024
Rated 5 out of 5 stars

1st Class Service

Was driving down the M4 when 1 of the tyres lost pressure due to the valve splitting , the tyre pressure warning system was letting me know how much pressure was in the tyre and it was dropping rapidly, managed to get into Newbury and found JUST TYRES , they were extremely helpful and put a new valve in and we were on our way . I can’t thank them enough as Bathwick did not won’t to help . 1st class service from Just Tyres .

24 August 2024
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service
Very good customer service
Gives very good information on safety and care of your tyres
Will use this centre at Newbury again

29 July 2024
Rated 5 out of 5 stars

Really good place, great guys

Back in January I realised one of my tyres was really low, not completely flat but something wrong. I cautiously drove to the nearest tyre place- just tyres- to get it checked out. I am a woman, and obviously don’t know much about tyres or cars, so this could have been an opportunity to rip me off. Instead the guy there had a look, filled my tyre with air, told me he couldn’t seen any damage, sometimes valves can lose pressure in cold weather, and charged me nothing for his time.
So, a couple of weeks back when I was told at the mot - from another garage-that all four of my tyres needed changing, guess where I went? Their service was just as good, suggested the best tyres not the most expensive, and fitted me in so I would be safe before a long journey. Truly excellent service

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Just tyres an easy and efficient service.

Booked my time slot online and ordered my tyre to be fitted 2 days waiting not to bad although i wish this could be faster but many other tyre companies seemed the same wait, took my car in on the day and the guys sorted it immediately quickly and efficiently, thank you just tyres at Newbury Berkshire.

13 May 2024

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