Just Tyres - Rooksley Reviews 

315
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TrustScore 4.5 out of 5

4.7

Unit 2 Deltic Trade Park, Deltic Avenue, Rooksley, MK13 8LD Milton Keynes, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

These guys at Rooksly MK are exceptional when it comes to service, politeness, efficiency and just a pleasure You get emails or texts with time price and confirmation. I had a really bad experien... See more

Rated 5 out of 5 stars

Dan was really helpful, my tyre didn't come in the day it was ordered for but he took the time to reach out to head office for me and track it down. Came in next day and again Dan got me in at a tim... See more

Rated 5 out of 5 stars

Friendly service. Kept in the loop of what’s going on. Only two members of staff working on my visit so waited a bit longer than anticipated but was kept up to date all the way through. As someone who... See more

Rated 5 out of 5 stars

Competitive price for 4 x Michelin primacy 4 all fitted within the hour. I like the idea of ordering on line & booking an appt. Didn't mark my alloys when taking the wheel nut out unlike the last pl... See more


Company details

  1. Tyre shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Deltic Trade Park, Deltic Avenue, Rooksley, MK13 8LD, Milton Keynes, England, United Kingdom

  • 01908429768

4.7

Excellent

TrustScore 4.5 out of 5

315 reviews

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Replied to 17% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(315)

3,879 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Had 2 new tyres fitted and 4 wheel alignment carried out on my car. Lewis also advised my front pads were getting low and should be changed sooner rather than later. Great job and very professional from both lads 😀 I’ll be back

14 July 2023
Unprompted review
Rated 4 out of 5 stars

Changed Wrong Tyre

Branch I used changed the wrong tyre thinking it was worse than others. I accepted both two front tyres were not in very good condition and ended up changing two of them on the same day. (with additional cost for the second tyre off course) They were very friendly and tried to help all trough.

30 June 2023
Rated 4 out of 5 stars

Customer service review

Great reasonable tyres and very good quality. Customer service could be improved, as I arrived at the garage at 12.50pm, as my car was booked in for 1.00pm. After standing at the book-in desk, I was not greeted and was kept waiting, until approx 1.25pm before I was even spoken to, to book my car in, with no explanation, as to why I was kept waiting for so long, although an apology for the delay was made later, after my tyres had been fitted.

19 June 2023
Rated 5 out of 5 stars

Excellent experience

Competitive price. Staff explained processes required. Free brake check offered and carried out. Wheels nuts tightened effectively after required interval.

12 June 2023
Rated 5 out of 5 stars

Nice one!

The guys at Rooksley were welcoming and answered all my questions. Did a great job protecting the ‘original’ alloys on my sports-car. Even checked data with technical colleagues when torque recommended levels appear low to them. Great job and planning to take Eurobox there now.

3 June 2023
Rated 1 out of 5 stars

Dear Just Tyres Team,

Dear Just Tyres Team,


I am writing to express my dissatisfaction regarding my recent experience with your Rooksley Milton Keynes centre. Yesterday (15th May 2023), I made an online booking for a tyre replacement service and subsequently confirmed the same via a phone call to your centre.
In anticipation of this appointment, I rearranged my work-from-home schedule for today to avoid unnecessary driving on my spare wheel. However, upon arrival for my scheduled service, I was met with an unexpected and disappointing scenario.


The two staff members at your centre were seemingly waiting without any work in progress. After about five minutes of my time, I was informed that the tyre I had specifically ordered for my vehicle was not available. What was even more disappointing is that I had not been notified of this issue prior to my arrival, nor was I offered an apology for this inconvenience.


According to your team, the missing tyre was due to a delivery van driver's error. While mistakes happen, I believe that this information should have prompted an immediate check to identify the customer who would be affected and a proactive communication to avoid any inconvenience.
Now, I find myself in a position where I have to once again adjust my work schedule to accommodate another appointment, hoping that the issue will be resolved tomorrow (17th May 2023). This situation could have been easily avoided with better communication and customer service.


I would appreciate your immediate attention to this matter and your assistance in ensuring that such a situation does not recur, and that the Tyre is available for tomorrow at the earliest convenience. I look forward to your prompt response and a satisfactory resolution to this issue.


The tyre in question is the BRIDGESTONE 245 40 R19 94W TURANZA T005
Booking Reference: 26435

This was the email I sent to your customer services in which I didn’t receive a reply. The tyre was fitted the next day but not an overall satisfactory experience.

Yours sincerely,
Mark Prestige

14 May 2023
Rated 5 out of 5 stars

Great service.

Great service.
On time as the appointment was given less than 20 minutes 2 tyre was done.

Excellent service from the guys.

Thanks Rooksley team

13 May 2023
Rated 1 out of 5 stars

They don’t have a clue how to do wheel…

They don’t have a clue how to do wheel alignment for van. Done 4 times in 2 days and was anyway no good and they said my suspension something wrong so I must booked somewhere else to sorted out and no problem with suspension atoll.

30 April 2023
Rated 4 out of 5 stars

Well Done Lads!

I went to the JustTyres in Rooksley and I thought the service and attention I received was amazing. The two young lads that worked 24/4/23 definately deserve some special praise

23 April 2023

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