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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like the messy bun and ponytails match their hair beautifully and look realistic. Many people are impressed with the perfect color match and the ease with which these products help them achieve a stylish look, even for those with thin or fine hair. Reviewers also frequently mention receiving compliments when wearing the products. However, some customers experienced issues with their orders, including receiving incorrect items or problems with order fulfillment. There were also instances where customers found the exchange and return process difficult, particularly when the product color didn't match the website's depiction or the extensions didn't work for their hair type.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality, realistic... See more

Order

Clients share ambiguous opinions on order experiences. While some customers express satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more

Rated 5 out of 5 stars

I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more

Company replied

Rated 5 out of 5 stars

Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more

Company replied

Rated 5 out of 5 stars

Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.


Company details

  1. Hair product shop
  2. Hair extensions supplier

Written by the company

At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

If I could give it no stars I would

If I could give it no stars I would. Worst customer service. I've been waiting for 3 weeks for my refund on a return. Only get excuses...... beginning to wonder if this is a legit business. Don't order from them, there are plenty of other sights that sell these products.

18 January 2023
Unprompted review
Juvabun logo

Reply from Juvabun

We apologize for the inconvenience you have experienced with our customer service. We understand your frustration with the delay in receiving your refund and we assure you that this is not reflective of our usual standards. We are working to resolve this as quickly as possible and appreciate your patience.

Please be assured that we are a legitimate business and take our customer service seriously. We would like to make things right for you and would appreciate the opportunity to address your concerns directly. Kindly send us an email at [insert email address] with your order number and we will investigate the matter further.

Thank you for bringing this to our attention and we hope to have the opportunity to earn your trust and business again in the future.

Rated 5 out of 5 stars

Beautiful and so easy

I bought the small messy bun and couldn’t be happier. It’s an exact match to my natural hair and is very easy to use. It makes me feel beautiful and has given me a lot of confidence!

4 February 2023
Unprompted review
Rated 1 out of 5 stars

Messy bun …

I own about 6 messy buns probably alittle more. Except for the fact after wearing the bun numerous times the hair gets wrapped around the band and it's difficult getting the hair off even so I loved the product. But my last 2 orders I have been disappointed. The messy bun is half the size of all the previous ones I purchased and costing the same money. I contacted them when I received my last order I sent pictures comparing but never heard back. I tried again to order thinking it was a mistake but I just received my order and the buns are much smaller. I loved the product they were the only ones that made the color that matched my hair but I don't have disposable income.

7 January 2023
Unprompted review
Juvabun logo

Reply from Juvabun

I apologize for the inconvenience this has caused. It is unacceptable that you received smaller messy buns without any explanation or response from the company. As a customer service representative, I would like to do everything I can to resolve this issue for you. Please provide me with your order number and pictures of the smaller messy buns you received. I will work with our team to investigate this matter and ensure that you receive the proper size of the messy bun that you originally purchased. Thank you for your patience and understanding.

Rated 5 out of 5 stars

The most impressive part of Juvabun was the customer service

The most impressive part of Juvabun was the customer service. I am a redhead and finding the correct match was a challenge. Most of the buns were too dark, so I contacted them for additional colors. Finally I found a color close to my strawberry blond. My hair is also very thin, after affects of chemo, so I was pleased that it worked as a pony tail wrap that I could tie up to look like a messy bum. Happy about the natural look it gives me while keeping my hair under control. Thank you!

19 December 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM JUVABUN!!!!

************************************
DO NOT BUY ANYTHING FROM JUVABUN!!!! THIS COMPANY IS A SCAM!!!!
THEY DO NOT COME ONTO THEE ONLINE CHATS, NO RESPONSE TO EMAILS AND THERE IS NEVER AN ANSWER ON THE CUSTOMER SERVICE PHONE NUMBER!!!!
JUVABUN IS A SCAM!!!
BUYER BEWARE!!!!
************************************

17 November 2022
Unprompted review
Rated 1 out of 5 stars

The hairpiece hair color did not match…

The hairpiece hair color did not match my hair,which is tough to match.
However, my complaint is with the refund policy and procedure. Two months later and I am yet to get a refund although I followed all steps required for a refund.
I would not recommend using this company as they are very deficient on customer service.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Hair Fix For Camping!!!!

I am very pleased with my JuvaBun Claw Clip Straight Ponytail in medium brown! My hair is fine textured and chin length…the claw clip holds it securely in place. This is the PERFECT solution for looking groomed while RVing and enjoying the outdoors!!! Customer Service is very good too! Thank you JuvaBun for keeping prices affordable to the retired community!

5 October 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. IF YOU NEED TO RETURN AN ITEM THEY WILL DENY RECEIVING IT. THEY ARE UNETHICAL AND DISHONEST. DO NOT ORDER FROM THIS COMPANY, YOU WILL REGRET IT !!!!

24 October 2022
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I have multiple pieces from Juvabun and am happy with all of them, they all work well for bad hair days, the color match is close enough as I am not quiet all total gray yet, but they blend well. There is lots of faux hair in each piece and the ponies come with good clips that hold very well, I am very pleased I order them all and they arrived in good time, and I will probably order again if I find a style I like that I don't already have.

3 October 2022
Unprompted review
Rated 1 out of 5 stars

I would not give this company one star

I would not give this company one star! Do not order from them!! I ordered in August and tomorrow is October 1 and still yet to receive my order! I wrote them many many times and they tell me the same old story! They took my money and sent me nothing! Scammers

30 September 2022
Unprompted review
Rated 5 out of 5 stars

I was skeptical but made the purchase…

I was skeptical but made the purchase anyway. So glad I did. The color I chose looks natural and matches my current color well. I wear pony tails alot at work, but they just look plain. Putting on the Juvabun gives me a more polished look and I think it gives me a nicer all over appearance. Very happy

23 September 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love the Messy Bun!

I absolutely love the Messy Bun!! I have been buying this product for over a year and it has saved me from the heat and working out. I put a quick bun in and off I go. I get loads of compliments on it as well and people ask if I had my hair done by a salon.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

I came across Juva Bun by accident…

I came across Juva Bun by accident watched the video on how 2 wear them bought them started wearing them & absolutly love ❤️ them. I intend 2 order more matched myself up 2 my perfect color. My favorite is the messy bun but I highly recommend Juva Bun

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service I had a bit of difficulty choosing a…

I had a bit of difficulty choosing a colour for my messy bun. When received, I realized my mistake and felt strongly (although wonderful colour selection and product) sadly, it wasn’t going to work. Much to my surprise, everything was resolved in such a quick,generous and professional manner. I simply can’t thank this company enough.

5 August 2022
Unprompted review
Rated 4 out of 5 stars

two of three are 5 star!

I bought a braided headband in silver LOVE IT, a short clip on ponytail LIKE IT VERY MUCH, and a small bun WAYYYYY TOO LONG TO GET IT Even with supply chain issues, this was too much. That’s why I rated a 4 instead of 5. I really like these products

22 July 2022
Unprompted review

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