Juvela Reviews 

2,597
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic taste, freshness, and high quality of the gluten-free bread and flour mixes, noting that home baking results are always exceptional. Consumers also highlight the fast, reliable delivery service and appreciate how helpful drivers bring parcels safely right to their door. However, some people mentioned difficulties with reaching customer support staff by phone or experiencing communication delays regarding missing updates. A few other people also felt that being automatically signed up for monthly subscription requirements and having restrictions on ordering smaller amounts were quite inconvenient.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting that the mixes and flour make delicious... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders always arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious and fresh gluten-free bread,... See more

Order

Users describe positive interactions with order processes, frequently highlighting that ordering is easy and... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've done several communal buffets in the past few weeks for particular events and have had so many people asking me how I managed to get gluten free food to taste so good. I've told them how it's dow... See more

Rated 5 out of 5 stars

We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'b... See more

Rated 5 out of 5 stars

I ordered this fantastic flour because in my opinion it’s the best gluten free flour on the market. I have used this product for I’d say at least 40 year, I used to get it on prescription for my daugh... See more

Rated 5 out of 5 stars

I hope that the good quality of the fibre bread that we regularly buy continues it's fantastic production, fresh and tasty, and so does the delivery on time and in good shape, given the product fr... See more

Company replied


Company details

  1. Baking Supply Shop
  2. also in
  3. Bakery

Written by the company

We’ve been making gluten free foods for people diagnosed with coeliac disease for over 25 years, so we have developed a wealth of knowledge and expertise in all things gluten free. Our gluten free foods are available on prescription. For those who are not eligible for prescriptions or haven’t been medically diagnosed with coeliac disease, our online shop offers gluten free boxes, which provide a convenient way to stay stocked up with delicious everyday essentials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,597)

467 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to set up subscription

Easy to set up subscription. Bread baked fresh and delivered quickly. I love this bread as toast and when we found out the nhs were stopping us having it on prescription we had to find another way to get it. The only supermarket it is available in is Tesco. I do wish they broadened that out to other supermarkets for if we need extra as we do not have a Tesco close by

9 July 2026
Rated 4 out of 5 stars

Excellent Service and advice from Juvella

Service and advice from juvella was excellent. Sadly delivery company let them down and parcel was delivered to the wrong address. Thankfully an observant neighbour saw it and redirected it to me. The house where the parcel was left is empty. I did notify the delivery company of the mistake to ensure future deliveries are delivered to the correct address. Thankyou the bread is fabulous.

30 June 2026
Rated 5 out of 5 stars

Juvella fresh bread is still the best…

Juvella fresh bread is still the best bread product I have ever found. The brown bread is delicious although sometimes inconsistent in its size and air holes under the crust.
The ordering system is easy to use and flexible if you want to swap products within your order.
The delivery service is generally good and arrives quickly enough for the bread still to be fresh.
Freezes very well and I would definitely recommend using Juvella.
Normally if there is any problem with order or delivery customer service is excellent although response can differ depending on who answers your query.
But all in all Juvella deserves 5* and I will continue to purchase their products.

7 July 2026
Rated 1 out of 5 stars

i am not sure that the company is still…

i am not sure that the company is still operating i have been phoning for a week no one available -no response from messages left nor from e-mails sent to find out where my wifes delivery is - i received a link for evri but the phone code on the message was for moroco!! so i ignored it particularly as the info in the message was totally false

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, delivery service good.love Juvenal flour I have used it for over 20 hrs used to get it on prescription but that has stopped. Could not do without it now

29 June 2026
Rated 5 out of 5 stars

Quality product

Quality product, makes great bread, we use a bread maker for ease.
Flexible subscription, no problem rescheduling next order if needed.
Highly recommended.

29 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look