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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the staff, describing them as cold, rude, and unhelpful. People frequently encountered issues with customer service, including long wait times, unresponsiveness, and a general unwillingness to resolve problems. Reviewers also reported numerous problems with their orders, such as prolonged delays, incorrect items, and difficulties with delivery and collection. While a small group of people felt that some products were comfortable or that specific staff members were helpful and knowledgeable, the overall sentiment regarding product quality was ambiguous, with some experiencing items breaking or being faulty. Some customers also noted positive experiences with after-sales service for faulty items, leading to replacements.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and availability. Many reviewers... See more

Staff

Consumers consistently express disappointment with staff. Many reviewers report rude, unhelpful, and... See more

Retail

Reviewers express strong dissatisfaction with the retail experience. Many customers report appalling in-store... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing deep dissatisfaction.... See more

Order

Users describe negative interactions with order. Many customers report significant delays, with some waiting... See more

Based on these reviews

Rated 1 out of 5 stars

Poor and unsafe furniture. Bought a glass kitchen table which just break out of no where which could have led to a very dangerous accident if we didn’t notice it on time. They wouldn’t offer a refun... See more

Rated 1 out of 5 stars

Today went to the shop Jysk in Navan. The customer service is terrible, waited at the till for 15min no sign of any workers on the first floor, went upstairs asked a worker for help politely, he didn’... See more

Rated 5 out of 5 stars

Purchased 2seater sofa,2 chairs and coffee table over 2 years ago, very comfortable, very pleased,it has never been out in the elements, kept in garden room. Recently I noticed the rattan had started... See more

Rated 5 out of 5 stars

5 Stars + 🌟 for Mark Hennessy, Tralee, Ireland store. Having experienced a negative experience from an unhelpful member of staff, I was delighted when I met Mark instore today. He was amazing. 5... See more

Rated 1 out of 5 stars

I went to JYSK store @ parkway limerick to collect an online order. By the time i reach counter. The staff behave very rudely. After the transaction finished she left the counter in a rudely man... See more

Rated 1 out of 5 stars

Bought a garden table for €350, solid wood surface. Within a few weeks the coating on the wooden surface start to chip off and the surface became discoloured & damaged. Very poor quality. Went to the... See more

Rated 1 out of 5 stars

Bought the 4 drawer Limfjorden unit. Was a bit flimsy but was cheap so didn’t expect much . However firstly the there was a bag of screws missing which I had to replace at an additional cost a... See more

Rated 1 out of 5 stars

Hi. Went today to Jysk in Dundalk retail park, got my self 2 chairs for the kitchen i have back problems and I can't lift anything more then 1kg. Waited in queue till other customers get served and... See more

Rated 1 out of 5 stars

Bought a mattress from JYSK and it’s been nothing but problems. It felt fine in the store, but after a few nights it started sagging and offering no support. It’s uncomfortable and already causing bac... See more

Rated 1 out of 5 stars

I am writing to express my dissatisfaction with a wardrobe I recently purchased from your store. Upon attempting to assemble the product, I encountered several issues that make it impossible to use.... See more

Rated 1 out of 5 stars

Don't believe them when they tell you an item is in stock. I waited two weeks after ordering a sofa online & heard nothing. After trying to reach customer service 3 times they eventually called me ba... See more

Rated 1 out of 5 stars

Order number 4054360892 I purchased an air mattress from jysk online and emailed them it's not working they stated to return to the store . There policy states no time limit for return and they put m... See more

Rated 1 out of 5 stars

Ordered sofa on the 24th of October today is 10th of December still haven’t received it. Went to store but kept being disappointed, no clear indication when delivery would be . Stay away from this sto... See more

Rated 1 out of 5 stars

I purchased numerous small items from jysk in a sale on line total approx €90 in January 2025. Im still waiting for delivery! I have emailed them ,told they went missing in shipping. I then asked f... See more

Rated 1 out of 5 stars

We visited the store in Derby and purchased a garden furniture set, parasol and 2 garden chairs. At the till they said because it's not in stock, we will receive a text message soon and then we can... See more

Rated 5 out of 5 stars

Purchased a ullehouse garden sofa set with table.after 2 years the rattan was breaking on corners and was brittle.contacted there support team dealt with a man named felippe .the customer service was... See more

Rated 1 out of 5 stars

Bad experience so far. Ordered a wardrobe on the 25th September to be advised on an email it would be in store within 7 to 14 days. Found this very long but decided to wait anyway. Now its the 17th Oc... See more

Rated 1 out of 5 stars

I bought a dining table from JYSK Ennis road Limerick, and on delivery, we noticed a big crack on the backside of the table. We have spent over €15,000 euro on furniture from them, so this was ver... See more

Rated 1 out of 5 stars

I went into jysk in navan Co Meath today, I was there to buy a bath robe and knew exactly where to find it upstairs and knew exactly how much it cost. I came back downstairs with a bathrobe and the c... See more

Rated 1 out of 5 stars

This company is Rediculies They offer stuff that they don't even have it Keep changing the date on the Web site that stuff . Store collect the money and lies about (in my case )sofa is order... See more

Rated 1 out of 5 stars

Appalling in store experience. Very disorganised. Purchased two large bar tables. Trolleys were tiny so neither table would fit and was advised if I needed a trolley to get one in Dunnes Stores as the... See more

Rated 1 out of 5 stars

Jysk sold me a dodgy sofa with a misaligned middle leg lead to no central support. It has led to me receiving a back injury due to it being sloped forward. I contacted customer care who assured me tha... See more

Rated 1 out of 5 stars

Sort yourselves out regarding store collection. It’s ridiculous that you cannot send someone else for collection. As someone who cannot leave the house am I not entitle to purchase items?

Rated 1 out of 5 stars

I ordered 2 sofas, 4 chairs, a dinner table and a tea table one and a half months ago from the Dordrecht store, and I am still waiting for them to be delivered to me. Store hasn't received one of the... See more

Rated 5 out of 5 stars

I had a wonderful experience when I recently rang JYSK Customer Service and in response to my complaint re: the outdoor Rattan corner sofa's which had unravelled I now have both replaced . I found... See more

Rated 1 out of 5 stars

Shocking website. Can't make online reservation nor call the shop. Will buy from Amazon instead and never return... No customer service what so ever. Cheap cheap cheap.

Rated 1 out of 5 stars

A staff member in Clonmel could not help me buy an item in Parkway Limerick. She also couldn't liaise with Parkway, instead giving me their number, so I spent 20 mins on my phone, sitting in Jysk Clon... See more

Rated 1 out of 5 stars

Got my sofa bed damage in one place on fabric. Customer service ignore my claim and emails. Quality us low same like Customer service. Not recommended jysk ireland.

Rated 1 out of 5 stars

Disgusting and appalling behavior from Vanessa the store Manager in the Tullamore Jysk. Staff don't have a clue what they are doing and to top it off the store Manager doesn't know either. Doesn't kno... See more

Rated 1 out of 5 stars

Very disappointed. A small order out in for Dublin before lunch time, expected it to be despatched same day. No sign. Can’t leave the house to pick it up even if I knew which store was fulfilling the... See more

Rated 1 out of 5 stars

I should have read the reviews before I placed my order. Missing items. Tried to call and lines are closed. Tried to contact by email but it is giving an error message! Wonder why that is. I guess the... See more

Rated 1 out of 5 stars

Terrible customer service in store. Had to lift the boxes of two wardrobes to the car myself. Then when I got them home and lifted upstairs and put together I realise the quality was appaling, I proce... See more

Rated 5 out of 5 stars

Top marks to Jysk in the Parkway Limerick regarding my recent purchase of garden furniture- the quality and sale price was astonishing and the sales lady was so helpful - a big thank you.

Rated 1 out of 5 stars

Ordered €2k worth of furniture on April 13th. Still no delivery after 8 working days. Called Jysk and was told one item was not in stock. Was promised shipping on May 1st. On May 5th I received an ema... See more

Rated 1 out of 5 stars

I wouldnt even give 1. Terrible service. Unless you purchase in shop don't buy online. 7 days ringing to check my order status...left on hold you are number 1 ,2 etc in queue. AVOID ONLINE PURCHA... See more

Rated 3 out of 5 stars

Ordered a mirror online. Never received it. Customer Service online chat is offline. Customer Service callback does not call back. Customer Service email does not reply. Customer Service suppor... See more

Rated 1 out of 5 stars

Absolutely useless customer service had ordered a table and 6 chairs in late April and table delivered within 10 days and since 4th April they have lied repeatedly that fast way will deliver it’s now... See more

Rated 1 out of 5 stars

Wardrobe arrived damaged, jysk won’t pay for delivery on replacement parts. This isn’t good enough. Do not buy from here. Wardrobe was also crap quality for the price.

Rated 5 out of 5 stars

After window shopping for months I finally decided today is the day I will finally commit to purchasing new furniture for my living room, I wounded up in Jysk at Dundalk retail park and the young man... See more

Rated 5 out of 5 stars

Had an issue with Ashbourne branch and without going into detail as it's the customer service that counts,I found the customer service to the call centre was excellent. My issue was referred back to t... See more

Rated 1 out of 5 stars

0 star if possible! November 10... Ordered 2 wardrobes, dining table and chairs, took advantage of the black friday sale from their website, note, order cannot be placed unless it shows in stock onlin... See more

Rated 1 out of 5 stars

Absolutely appalling service from JYSK Belgard Dublin, mainly due to the unprofessional behaviour of the store manager. I purchased a faulty wardrobe and was clearly told it would be collect... See more

Rated 1 out of 5 stars

Awful. Ordered to the value of 400 euro. Almost a month later and I called for the 2nd time to find out where my order was, only to be told that the order should have never went through as items were... See more

Rated 5 out of 5 stars

I was skeptical about my order, once I read through the reviews after I made a purchase with JYSK. Anyway my experience with this company is very satisfying. Got my sofa bed today which I ordered o... See more

Rated 5 out of 5 stars

Thank you Vera from jysk parkway retail park Limerick. You made a very stressful job easy and stress free for me. She is very knowledgeable of the shop layout and products. Also so sweet and kind and... See more

Rated 1 out of 5 stars

On August 3rd, I purchased a bed that I received on August 7th. After unpacking, I discovered that one of the key components was damaged, making it impossible to assemble. I filed a complaint that sam... See more

Rated 1 out of 5 stars

Bad service. Purchased two display items for delivery. Items were in excellent condition at time of purchase. No sign of delivery for 2 weeks. Contacted Jysk many times during the 2 weeks, in Lif... See more

Rated 1 out of 5 stars

11/10/25 just left the store after paying girls at till extremely rude , disrespectful basically threw everything at me . And walked away . Had throws that I had to fold myself she had left the counte... See more

Rated 1 out of 5 stars

I bought a 100% cotton duvet cover and was so excited to put it on. I washed it to get rid of the chemicals that they might put on it and put it on my duvet. That night I had an awful sleep as it was... See more

Rated 1 out of 5 stars

Absolutely awful service, at the till took me 1 hour just to order product, the person had no clue what he's doing! They dont train people

Rated 1 out of 5 stars

Didn’t even get what I ordered so no idea if products are bad like the reviews I’ve just discovered online. I ordered 2.5 weeks ago. Was told last week that my order would be in store by last Saturday... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Garden Furniture Shop
  4. Living room shop

Information provided by various external sources

In JYSK you will always find great offers on everything for your home. See our selection of mattresses, duvets, pillows, furniture and garden furniture and buy online today at JYSK.ie


Contact info

  • Sødalsparken 18, 8220, Brabrand, Denmark

  • jysk.ie

1.5

Bad

TrustScore 1.5 out of 5

418 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Disgusting and appalling behavior from…

Disgusting and appalling behavior from Vanessa the store Manager in the Tullamore Jysk. Staff don't have a clue what they are doing and to top it off the store Manager doesn't know either. Doesn't know standard customer service and obligations under Irish consumer law.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid!

Avoid Avoid Avoid!
Worst shopping experience of my life and still they didnt even have the product in stock in the end

Worst shop ever, dont waste your time and nerves...

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't believe them when they tell you…

Don't believe them when they tell you an item is in stock. I waited two weeks after ordering a sofa online & heard nothing. After trying to reach customer service 3 times they eventually called me back saying I should receive an email next day confirming my delivery.
Next day I did get an email telling me my sofa was 'on its way' to the courier and that it would be another 10 to 15 working days! It turns out that 'in stock' means in stock in their warehouse in Denmark! A terrible company - i will never use them again.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service from JYSK…

Absolutely appalling service from JYSK Belgard Dublin, mainly due to the unprofessional behaviour of the store manager.

I purchased a faulty wardrobe and was clearly told it would be collected by the courier. When I contacted the courier myself, I was told no request had ever been made. I was then asked to return to the store for a refund while the faulty item remained in my home, which made no sense.

My refund was short by €1 even after proof of purchase got refund wrong as well and despite being promised compensation and reimbursement for screws I had to buy myself, this was never honoured.

To make matters worse, my personal details were recorded incorrectly and passed to the courier wrongly. This entire experience shows a complete lack of organisation, honesty, and customer care. Extremely unprofessional and stressful from start to finish.

Avoid this store and company if you value your time and money.

26 November 2025
Unprompted review
Rated 3 out of 5 stars

Ordered a mirror online

Ordered a mirror online. Never received it.
Customer Service online chat is offline.
Customer Service callback does not call back.
Customer Service email does not reply.
Customer Service support number does not answer.
Ended up getting my money back but took quite a lot of effort.
I updated my review from one star to a three star. Not sure if the review progressed the matter but ended up with money back and the mirror. Them came good in the end.

26 November 2025
Unprompted review
Rated 2 out of 5 stars

Don't go alone to collect anything…

Don't go alone to collect anything heavy here. I was collecting a large item which was brought out on a trolley. I was told if I wanted to use the trolley I could leave my phone with them until I brought the trolley back. Surely a staff member could help elderly staff with large items...

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Brutal place...

Sorry, staff couldn't give a fiddlers about the people trying to be a customer... I was on their Web page.. it said they had 2 of the item in stock in their Liffey Valley store... bit it wouldn't let me order it online, so I tried ringing... 5 times and no answer... so I drove to store and asked the staff member of they had the item in stock. Nope... when I asked why the site said it did... she didn't know, when I asked could they not answer a phone... no clue... so I went and bought a coffee table in Harry Corrys instead where the staff are brilliant and friendly...

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Staff at Swords and Santry seem…

Staff at Swords and Santry seem completely clueless in terms of ordering online, or pick-up in store. Please train your staff. I thought that the stores just opened this month. But they are open for 6 months. It's appalling that staff don't know the basic knowledge to do their job properly

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service. Purchased two display items for delivery. Items were in excellent condition at time of purchase. No sign of delivery for 2 weeks. Contacted Jysk many times during the 2 weeks, in Liffey Valley where the items were purchased and was told that one item was damaged and should not have been sold and the other item was delivered to another customer in error.
Was told to select a new item to replace the first item and that the second item would be retrieved from the other customer. The person in JYSK was initially extremely helpful.
Now, 6 weeks later and both items have been received but I noticed that the second item was damaged and showed the damages to the delivery men so they could verify the damages. Now still waiting on replacement parts to fix the second item (hoping it can be fixed). Jysk not very communicative and slow to respond to emails.
I have been extremely patient and friendly with Jysk all along, but now am totally deflated by the experience and the two items remain in my hallway.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Went to the till asked for a tv stand…

Went to the till asked for a tv stand and the women said “one second i have to put on my shoes” which I thought was so unprofessional for someone in a workplace to have no shoes on in the first place, walking around the store aswell.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Website said there was 10 cushions…

Website said there was 10 cushions available KEJSERLIND
Seat pad KEJSERLIND D34 taupe

(6)

€10 /each and none when I got to store after paying toll twice..staff un helpful..just said they could be on a pallet

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Shocking website

Shocking website. Can't make online reservation nor call the shop. Will buy from Amazon instead and never return... No customer service what so ever. Cheap cheap cheap.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

One wardrobe, 3 different deliveries and still waiting!

Ordered a wardrobe (that cost nearly €600!) 2 weeks ago, said shipping would be 3-8 days which was fine, 3 days later got an email to say it was out for delivery, man from fast way came and dropped it off. My partner took a day off work to put it together and when he opened all the boxes realised he was missing 2, rang the man from fast way and he said oh yeah we can only deliver what we get that day. This was not explained to me by the man from fast way or jysk so I assumed it was all there when it was delivered. Rang then and they said the same and that the other 2 boxes might be there in the next day or 2. Next morning man from fastway knocks again, this time with one box and said that’s all he got so we rang jysk again and were told the other box was brought to a different depot so they don’t know where it is or how long it will be. A joke we’re living out of bags this past week waiting for the last box! Extremely disappointed with the service from jysk, not what you’d expect paying 600 for something!

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience so far

Bad experience so far. Ordered a wardrobe on the 25th September to be advised on an email it would be in store within 7 to 14 days. Found this very long but decided to wait anyway. Now its the 17th October and i have received a customer satisfaction survey email asking me am i happy with the products i purchased. I still haven't got the products over 3 weeks later. Anytime you go to call the helpline it takes ages to get through. I got through yesterday and gave the guy my order number to be put on hold and cut off. Cant understand the delay for such a big company.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Rude

11/10/25 just left the store after paying girls at till extremely rude , disrespectful basically threw everything at me . And walked away . Had throws that I had to fold myself she had left the counter . The other girl went out the back to find a product as it said six in stock waited forever for her to come out chatting away with colleagues and says no none in stock clearly didn’t look . It was after 6 o clock so clearly they were not bothered with manners. Treatment like that takes the good out of getting new things . Maybe get staff that want to work there .

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Wardrobe

I am writing to express my dissatisfaction with a wardrobe I recently purchased from your store. Upon attempting to assemble the product, I encountered several issues that make it impossible to use.
Firstly, the holes for the screws and nails do not align properly, which prevents correct assembly of the wardrobe. Because of this, the entire structure is unstable, wobbly, and cannot even stand upright on its own.
I am extremely disappointed with the quality of this product and expect a solution as soon as possible.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Faulty garden table for €350

Bought a garden table for €350, solid wood surface. Within a few weeks the coating on the wooden surface start to chip off and the surface became discoloured & damaged. Very poor quality. Went to the shop for a refund or replacement and they refused until the table was brought back to the store. The table is over three metres long, heavy and assembled and I explained that I would not be bringing it back myself but more than happy to facilitate a collection by Jysk but they refused to collect it. Very poor customer service for a faulty item that cost a significant amount of money.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Jysk Navan terrible customer service

Today went to the shop Jysk in Navan. The customer service is terrible, waited at the till for 15min no sign of any workers on the first floor, went upstairs asked a worker for help politely, he didn’t answer or say anything. Whiles waiting at the till the attitude and face expressions of the worker was incredibly rude.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Bought two very big and heavy shelves.
After buying we were just given a store trolly and told to bring it out ourselves to the car with no help offered. When we brought the trolley back in we were rudely asked to put the trolley to the back of the store. I am not paid to do yere job. Very very bad customer service.

5 October 2025
Unprompted review

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