I normally use a different online retailer for my Korean cosmetics, but I’ll definitely be staying with this one. My products arrived very quickly, and they have everything I usually buy all in one p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The prices for what I bought were competitive and cheaper than elsewhere. Delivery was really quick- ordered it last Friday and received it by the this Monday. The free face mask sheet and handwritten... See more
My order was delayed two weeks. It may not be k-beauty's fault but it is still frustrating. Customer service had reached out to me saying that they will send an express parcel but this did not happen... See more
I placed an order on 20th December but still haven't received it. The tracking number does not work, and no one is replying or even acknowledging my emails. I want a refund. I would also advise anyo... See more
Company details
Information provided by various external sources
Shop Korean beauty product at K-Beauty UK Leading brands with many cruelty free options to add to the ten step routine Enjoy LUXURY SAMPLES + FREE SHIPPING
Contact info
Old Street 130, EC1V 9BD, London, United Kingdom
- k-beauty.co.uk
3.8
Great
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item not sent and ignoring all emails - AVOID
I placed an order on 20th December but still haven't received it. The tracking number does not work, and no one is replying or even acknowledging my emails. I want a refund. I would also advise anyone against purchasing from this company as they are clearly unreliable and have poor, non-existent customer service. I would give zero stars if I could.
20 December 2023
Unprompted review
Unhappy
I ordered two items and only received one item . When I emailed I was in formed that my one item had been accidentally put in someone else delivery. I could no longer have the product as it was sold out and would get a refund but waited 2 weeks now and still no refund even though I have emailed about 7 plus times .
28 December 2023
I did not receive the package
28 December 2023
Reply from K-Beauty UK
Hi Amy, Thanks for your review.
I’m sorry to hear about your issues with your order, I understand how frustrating it is when parcels get lost in the post, and I hope your refund arrives without any issue.
If you have any other comments or questions, you can reach out to me at hello@k-beauty.co.uk Kind Regards, Fintan
Efficient and Professional
Everything was very efficient. I found a product that I always use at a cheaper price than anywhere else, delivery was as quick as I would have hoped, packaging was very professional and I am happy with my purchase. Would definitely use again and recommend
30 December 2023
Great experience!
28 December 2023
Efficient service
27 December 2023
Missing items and expired goods
Ordered 4 products and only recieved 4 with an expired facemask. Messaged several times and still no response.
7 December 2023
Unprompted review
Reply from K-Beauty UK
Hi there, I am sorry to hear you had a bad experience with our customer service team, I tried searching through our customer service emails and cannot find any contact with you - could you please reach out to me at hello@k-beauty.co.uk so I can get this issue sorted out for you ASAP Kind Regards, Martina
fast delivery
The most fatest delivery service and really good prices. I love how they give small gifts with purchase
24 November 2023
Quick delivery and quality products
Quick delivery and quality products, will use again.
29 November 2023
Not received my items
Not received my items, tracking number doesn’t work, sent numerous emails that promise a reply within 2 days but not had any replies. STAY AWAY FROM THIS SCAM COMPANY!!!!!!!!!!!!!!
They replied saying they can’t find any emails from me but I sent numerous so again just BS
5 December 2023
Unprompted review
Reply from K-Beauty UK
Hi there, I am sorry to hear you had a bad experience with our customer service team, I tried searching through our customer service emails and cannot find any contact with you - could you please reach out to me at hello@k-beauty.co.uk so I can get this issue sorted out for you.
Kind Regards, Martina
Received expired skin care products
First time purchasing from this seller via website.
I received my order today and some of the skin care products are beyond their expiry dates. So frankly, very disappointed. :(
Bought 2 Tony Moly sheet facemasks - these don't have an expiry date marked on them
Tony Moly- Easy Touch eyebrow pencil (already expired)
Banila co - clean it cleanser (not expired)
They sent another sheet face mask which was complimentary but that unfortunately is also beyond its expiry date.
I will steer away from this seller website from here on.
20 November 2023
Unprompted review
Delivery time and packing
I love that I got my order right on time and well packaged with a little gift with it. I love the gift sent but unfortunately you do not have it in your website to order.
27 October 2023
NOT A SCAM COMPANY!!
NOT A SCAM COMPANY!!! Excellent products does what it states. My skin is looking lovely even my family and friends have passed comment. Great prices. Good Packaged well. Excellent service delivered promptly. Highly recommend company.
22 October 2023
Unprompted review
Would definitely recommend buying your…
Would definitely recommend buying your skincare from this company. They have always dispatched so quickly and great communication and always included a lovely freebie! Great small business to support!!
2 October 2023
Items missing
One of my items was missing. I tried to get in touch with the company and never got any response. Had to go through my bank to get a refund. Never again
28 September 2023
Great shop with reasonable prices
As usual great selection of products, reasonable prices and quick delivery. Thank you for extra samples! Love them.
3 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.