Kaabatours Reviews 

76
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Many past travelers frequently praise the exceptionally dedicated agents who efficiently manage complex travel itineraries, comprehensive visa processing, international flights, and comfortable hotel accommodations with remarkable professionalism and personal care. Many consumers deeply appreciate how transparent, exceptionally well-structured, and completely stress-free the entire travel experience remains, as helpful staff members stay constantly available to answer all questions and resolve any concerns. However, some people mentioned having initial skepticism or personal reservations about booking holiday packages online before discovering how reliable, honest, and exceptionally trustworthy the travel organization truly is.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting helpful and efficient agents who... See more

Staff

Users describe positive interactions with staff, highlighting exceptional professionalism, dedication, and... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were consistently... See more

Holidays

Consumers find holidays to be a source of immense satisfaction, describing family trips as perfect and... See more

Booking process

People report positive experiences with the booking process, frequently praising the well-structured... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very competitive rates offered for Umrah package and the customer service from Abdullah was excellent. During the enquiry stages, Abdullah went through the itinerary in detail. He took into account t... See more

Rated 5 out of 5 stars

I'm really impressed by the package he gave me. He shared many options to me which proves his expertise. I wanted ten days package including my visit to Riyadh city and you know it's all covered in j... See more

Rated 5 out of 5 stars

Firstly would like to thank Abdullah for the amazing service he gave our family. It was truly stress free experience as he had organised everything for us and kept in touch. Would definitely recommend... See more

Rated 5 out of 5 stars

Alhamdulillah, I just returned from my Umrah and couldn't be more grateful for the service provided by Haider from Kaabahtours. From the visa processing to the flights and ground transport, everythi... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

76 reviews

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4.9

All reviews

(76)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Good Service

Very Good Service. Although I managed to plan something out myself but they have been very supportive and cooperative. I loved how they wanted to meet my expectations.

Would rate them 5 stars. Thank you for your cooperation.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Execellent service

Execellent service. Provided me with a range of quotes. Can message them through a watsapp service they offer which is very convenient. Helpful tips and packagaes available.
Definitely recommend.

Thank you to Umar from the team who was really helpful and patient

6 September 2025
Unprompted review
Rated 5 out of 5 stars

It was my first experience with kaaba…

It was my first experience with kaaba tours and certainly a very good one.
My package was 7 days and was tailored to how I wanted it too be, Abdullah really guided us well and whatever was was mentioned in my package weather it was the distance from my hotel to haram or our transfers etc..it was on point.
We where very satisfied and the whole
journey was smooth

The best thing was we where guided according to our budget and it was perfect as it was my son's first umrah.

Inshallah will travel with you guys in future
Special thanks and lots of duas for Abdullah he was really good
Keep up the good work!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great deals with best Service

I recently used Kaaba tours for my Umrah with family.
Abdullah was incredibly responsive made the entire process seamless and the value for the service provided by him was exceptional.
Their pricing was very competitive compared to other agencies. The accommodation at Swisstol Makkah with Kaaba View was excellent, and the transportation arrangements were smooth, making my journey stress-free but Emaar Elite Hotel in Madina was not as great as expected.
I also thankful to Mohsin, who helped us with Abdullah.
"I highly recommend Kaaba Tours to anyone planning their Umrah with family .Their commitment to service and great pricing truly sets them apart.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service from Mr. Abdullah and Omer!
I had a wonderful experience with kaaba Tours. Mr. Abdullah and Omer were extremely helpful in finding the perfect package for me. They took the time to understand my needs and provided excellent guidance throughout the process. Their professionalism, patience, and dedication made everything smooth and stress-free. Highly recommended for anyone planning a umrah — you’ll be in great hands!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

A very professional and patient experience with Kaaba Tours

Although I didn’t end up booking my Umrah package with Kaaba Tours, I felt it was only right to write a review to recognise the outstanding support and professionalism I received from them throughout the enquiry process.

From the start, I had many questions and concerns, especially around ATOL protection, credit card payment, and general trustworthiness — which is understandable when booking something as important and sacred as Umrah.

Abdullah from Kaaba Tours was incredibly patient, polite, and responsive. He answered all my questions promptly, transparently explained the booking process, and never pressured me at any stage. I especially appreciated how he explained that their packages are fulfilled through Polani Travel Ltd (ATOL 5311) — a well-known, established company — and that Umrah Ventures was assisting with card payments due to merchant account limitations (which I’ve since learned is quite common in the travel industry).

The package itself was very well priced, with good quality hotels in Makkah and Madinah and a well-thought-out itinerary that included all the key Ziyarats. It was one of the most affordable yet complete Umrah packages I came across, especially considering flights, visa, accommodation, and transfers were all included.

What stood out to me most was their respect for my concerns, and their willingness to accommodate — including sourcing a card payment option when they didn’t have one readily available. That kind of effort shows a lot about their values and customer care.

Even though I ultimately chose not to proceed for my own reasons, I would absolutely consider them again in the future and would recommend others at least speak to them — particularly if you’re looking for affordability, personalised service, and a team that genuinely listens to you.

26 June 2025
Unprompted review

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