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Kaboodle Ticketing Reviews 

5,246
•
TrustScore 4.5 out of 5

4.4

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, with many praising the staff for their helpfulness, professionalism, and quick responses. People frequently mention that issues are resolved swiftly and efficiently, making the overall experience smooth and stress-free. The booking process is often described as easy to navigate, even when customers make errors, as the support team is readily available to assist. However, some people were dissatisfied with the booking process, experiencing issues with tickets not being received or difficulties in making changes.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the quick and responsive... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some finding it simple and intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to navigate and book our festival tickets and package through Kaboodle. I made a mistake and double booked the parking but after sending an email through the help pages the extra booking w... See more

Rated 5 out of 5 stars

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Rated 5 out of 5 stars

Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.

Rated 5 out of 5 stars

Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more

Company details

  1. #27 of 43 best companies in Event ticket seller
  2. #13 of 17 best companies in Event technology service

Written by the company

Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(5,246)

749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Worst customer service ever

25 February 2026
Unprompted review
Kaboodle Ticketing logo

Reply from Kaboodle Ticketing

Hello,

Thanks for taking the time to leave a review.

Unforutnately there are no contact details attached to your review, if you would like to elaborate then please do contact us on hello@kaboodle.com and we will look into any issues raised further.

Kind regards,
Kaboodle

Rated 5 out of 5 stars

Car park refund

I bought a car park ticket which I didn’t need to and was given a full refund by Olivia. Normally if you purchase something by mistake you get told that you are unable to get a refund, so it was very nice to get the refund. Thanks to Olivia

23 February 2026
Rated 5 out of 5 stars

Ticket transfer

I wrote an email about transferring my ticket, and the customer service replied quickly to my email and solved my issue.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Care

I’m very happy with the service I received at Drunsheds. Georgia was incredibly helpful, patient, and responsive to all my questions. She explained everything clearly and made sure I had all the information I needed. Her support made a big difference, and I’m very grateful for her help. Thank you!

21 February 2026

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