Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!
Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more
Had purchased a ticket for We Out Here then a family event meant I am unable to go. Spoke to Olivia from the customer care team and she talked me through the whole process of cancelling my ticket and... See more
Company details
- #27 of 43 best companies in Event ticket seller
- #13 of 17 best companies in Event technology service
Written by the company
Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...
Contact info
Manchester, United Kingdom
- Hello@kaboodle.co.uk
- kaboodle.co.uk
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 2 weeks
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I emailed about a name change and additional costs.
I emailed about an issue with my tickets and Eric got back to me very swiftly, with solutions. The whole process was quick, professional and friendly. I felt Eric went above and beyond to sort my issue out. Really happy with the outcome!! Thank you so much Eric you were great from start to finish.
18 March 2026
Contact
I had an issue in receiving my access to the booking and confirmation of the email Eric resolved my issue very quickly. Saving me stress over the matter. Thank you
15 March 2026
Very helpful and quick reply!
18 March 2026
Poor Customer Service
It took too long for a reply, which said it was nothing to do with Kaboodle, but I was told to contact you by Wychwood.
Between you, this is a failure in customer service terms.
I have considered this initial review and raised it by a star. It took nearly/over 48 hours for a response, which was simply saying it wasn't Kaboodle's responsibility. That might be within their published response times, but it isn't quick enough for customers who don't understand the subtleties of transferred responsibility for a small category of ticket (and which Kaboodle were responsible for last year).
16 March 2026
Reply from Kaboodle Ticketing
Hi Nick,
Thanks for getting in touch.
I have reviewed the correspondence that you have had with our team here at Kaboodle. I can see that you were initially emailing Wychwood directly and, upon forwarding your email to us, received a reply within 48 hours. This our standard response time.
As advised, it is the Wychwood team who are able to assist with the nature of your query. We will pass your contact details onto them.
I can confirm that you have been advised correctly by the Kaboodle team, in a timely manner. Please amend your review to accurately represent your experience with Kaboodle.
Kind regards,
Kaboodle.
NOT HAPPY
Unable to get the answers for my questions and impossible to find a number to call to speak to anyone. Im really not happy with the service!
16 March 2026
Reply from Kaboodle Ticketing
Hi Charlene,
Thanks for taking the time to leave a review.
I have reviewed the correspondence that you have had with ourselves and can see that your enquiry regarding accessibility was answered correctly.
The access team are not part of Kaboodle. Applications for PA (carer) tickets need to be made online via the event website. The access team will then review the application and confirm whether or not it is successful.
Contact details for the access team can be found under the accessibility section on the event website. If you need to speak to a member of their team via phone then we would advise that you email them to arrange a callback.
Kind regards,
Kaboodle
Super Response
Olivia was very good at responding
To my emails and assisting me in a change to my booking! Thank you!
6 March 2026
Unprompted review
Quick and accurate replies to my…
Quick and accurate replies to my queries. Many thanks
16 March 2026
Unprompted review
Jasmin was a great help
Jasmin was a great help, I thought my tickets didn't go through but through email communication they were found and confirmed, Thank you so much for your help
15 March 2026
Venue change for an event I was going…
Venue change for an event I was going to, the change of venue didn't work for us a full refund was granted quickly.
16 March 2026
Had an issue and was resolved by Jaz…
Had an issue and was resolved by Jaz within hours. Super quick, very impressed with the customer service. Thank you!
15 March 2026
Unprompted review
Olivia and Eric were incredibly helpful…
Olivia and Eric were incredibly helpful and sorted out my query with warmth and care. They made everything straightforward and simple.
15 March 2026
Emily supported and solved my query…
Emily supported and solved my query very promptly and prodessionally.
15 March 2026
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