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Kaboodle Ticketing Reviews 

5,245
•
TrustScore 4.5 out of 5

4.4

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Looking at 773 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach to resolving issues quickly and efficiently. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times to inquiries. However, some customers also noted issues with the booking process, experiencing difficulties with double bookings or incorrect entries, and feeling that goodwill was lacking when trying to rectify these errors. A few other people also felt that the customer service was unhelpful or unresponsive in certain situations, particularly when seeking specific information or trying to modify existing bookings.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and responsive... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the quick, responsive, and... See more

Service

Reviewers mention positive feedback about service, highlighting the team's friendly, professional, and... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers appreciating the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.

Rated 5 out of 5 stars

Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!

Rated 5 out of 5 stars

Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more

Rated 5 out of 5 stars

Had purchased a ticket for We Out Here then a family event meant I am unable to go. Spoke to Olivia from the customer care team and she talked me through the whole process of cancelling my ticket and... See more

Company details

  1. #27 of 43 best companies in Event ticket seller
  2. #13 of 17 best companies in Event technology service

Written by the company

Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(5,245)

747 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

The Boomtown Kaboodle team were very fast in answering my email about a car park pass swap, Luke managed to sort things out for me quickly and painlessly! Much appreciated :)

13 March 2026
Rated 5 out of 5 stars

Amazing service

Spoke with the team regarding my ticket as I needed to change the payment date. Sorted within a day. Great service!:)

12 March 2026
Rated 5 out of 5 stars

Absolute legends I messed up with my…

Absolute legends I messed up with my payment plan with boom town and they helped me sort it so I could still attend the festival even tho it would have been fair to not allow me to attend it . Absolute legends (especially Emily)

4 March 2026

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