On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more
Company replied
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On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more
Company replied
Used these guys several times now and always had a good experience. Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked. Coms... See more
Kaffek is brilliant what can I say delivery from Denmark within two weeks straight to your door and well packaged. Reasonable price wouldn’t shop anywhere else now for my coffee.
I have been using KaffeK for a number of months and always been delighted with the service received. Despite being based in Europe, I am in UK, it is cheaper for me to buy from KaffeK than a company i... See more
KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.
Denmark
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Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent choice of coffee pods , at a reasonable price.
Delivery was quick, ordering on line was effective.
Have used Kaffek for my coffee needs for a while now, I love the website and the layout, easy to choose with lots of choices.
They have great prices and the delivery is very speedy and the offer of free postage when you buy over a reasonable amount is great.
I would fully recommend to all coffee lovers. Great company with fantastic customer service, thank you
Good communication, price and reasonable delivery time as coming from abroad.
The packet took over two weeks to arrive.

Reply from KaffeK
A very good selection of continental coffees and delivery at a good price and in good time.
The website appears to be registered in Belgium, but the company is actually operating from Denmark. I placed my order 7 days ago and it still hasn’t been delivered.
At no point during the ordering or payment process was it clearly stated that the products would be shipped from Denmark. This lack of transparency is misleading and creates unrealistic delivery expectations.
Very disappointing experience. I would not recommend this company.

Reply from KaffeK
I will remove my good reviews for this company after recent treatment.
I ordered my coffee feeling glad the usual item was instock because it's not reliable.
I waited days hearing nothing & went online to check and order had been cancelled. I was told after endeavouring to contact them, that one item was out of stock (again)
I asked for notification but the website fails to confirm notification requests. I asked about this lack of confirming they received my requests and was told it was automated. However, next day I notice the item is available. I purchased my usual 6 boxes & other items & paid with paypal. I received order confirm but then received an email saying the item still not in stock? Puzzled I went to website only to see they have a different image on the item I purchased yesterday depicting old image. The item had same name claimed 'bold new packaging' However, they failed to state the strength of this , so called, strong coffee, had changed from strength 10 to strength 7.
I tried to call them but nobody is answering as seems typical.
I have had to arrange my money to be returned for the inferior item & cancel the rest of the order.
Inconsistent service is poor enough with hit & mis stock reliability. But to change the item for an inferior product after you pay and pretend only packaging has changed is a disgrace.

Reply from KaffeK
Ordering is easy through the website. Delivery is usually quick and well organised.
Always reliable and always arrives within about one week. We buy our coffee pods with KaffeK as it is far cheaper (including postage) than it is to buy it in uk.
Very good service, I never had to contact them, all orders were processed and shipped accordinly.
Delivery is always as Kaffek say it will be and considering the distance it comes it is very good. You do pay for delivery in some instances but the price of the coffee is so reasonable that this isn’t an issue. So good coffee, good price and good service.
I want to return some tassimo pods due to short term expiration date and was told that I can’t return. Customer service is rubbish and useless. I will therefore have to report them to the Trading Standards. Absolute cowboys!

Reply from KaffeK
Mocha is my go-to coffee. Having to used 2 pods to make one drink always seemed a little wasteful and more expensive than it should be. Luckily KAFFEK have released their own Mocha in one pod. A sure winner in my book.
I must admit I like Costa Cappuccino Coffee, It's a no-brainer for me. To find it a lot cheaper in Denmark than where I live in the UK was great. OK I had to buy 16 packs to get free carriage, but not a problem. I've seen buyers on here complaining about the Post Office delivery, but that's not KaffeK's fault. My delivery from ordering to delivery took eleven days. Only two of them days was KaffeK taking the order and begin shipping. Nine of them days was the coffee in transit. The Post Office delivered in thirty six hours after receiving my order. Overall a great shopping experience and will definitely purchase again from KaffeK it's been a no hassle experience from a great company.
Very efficient. Let me know about transit movements and kept to delivery tracking.May 26
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