Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questio... See more
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Review summary
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We as a company use Koisertech for multiple items, ESD, Tape & soldering stations. We have always had full suport & very quick service from the company, we find that Jon is always helpful & is alw... See more
Company replied
I went to Kaisertech, after a YouTuber said he had experienced excellent service from them."SDG Electronics". Their website is very easily navigated and I found the item I required with no issue. Chec... See more
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I needed some JBC tips for a new soldering iron. I didn't want to buy the Chinese copies so I hunted around and found Kaisertech. Although I had not heard of them before, the website (& prices)... See more
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Company details
- #28 of 32 best companies in Electrical equipment supplier
- #25 of 31 best companies in Ecommerce solution provider
About Kaisertech
Written by the company
Established in 1998, Kaisertech Ltd is situated in Eastleigh, Hampshire. Through hard work and dedication we have grown to be a well recognised supplier of electronic production equipment and tools to companies such as BAE, Sony, Nokia, Honeywell & IBM.
Soldering Equipment
Static Control
Industrial Furniture
Vision Systems
Kaisertech
Written by the company
- UK's Most Trusted Supplier of Electronic Production Equipment
- Kaisertech's staff are highly trained to offer helpful, impartial advice on all products. Our service doesn't end with your purchase. We provide excellent after-sales and a great choice of expert services to help you, from delivery to installation. Many of our specialist services come at no extra cost; some are chargeable, but all are delivered to the highest possible standards.
FREE SHIPPING
Free next day delivery with orders over £50 online
When items are available for despatch from stock and suitable for delivery by parcel carrier, next working day is standard. Heavy, high volume and palletised products will normally be delivered within 2-4 working days from dispatch.
Contact info
Unit 12, M3 Trade Park, Manor Way, SO50 9YA, Hampshire, United Kingdom
- +44 (0)23 8065 0065
- sales@kaisertech.co.uk
- kaisertech.co.uk
4.2
Great
709 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service and post-purchase support
Prices are not bad, but customer service and post-purchase support are terrible. They won't answer e-mails, and if they are finally forced to - they will still do their best not to actually help. They don't want to update my company information in their own system, and because of that I can't process the import customs control of their package. They won't provide documents required by our customs authorities. I only order here if I really, really have to, because the stress is not worth the price difference.
5 March 2024
Reply from Kaisertech
Dear Jakub,
Thank you for leaving us a review!
We sincerely apologise for any inconvenience caused in this instance!
We always aim to deliver the best service and provide you with an easy experience. We apologise if we missed the mark on this occasion.
If you need any further assistance on this issue, please contact our team and we are more than happy to resolve as necessary.
Kind regards,
Team KT
Buy with caution and don't believe the…
Buy with caution and don't believe the accuracy of the website.
Wanted to buy an SMD rework station. The price looked ok and the website was stating the item was in stock and if purchased would have next day delivery, so paid the extra for fast delivery, expecting the item to arrive next day.
Next day received a phone call, no apologies, just to inform me the item should hopefully be in stock in 2 to 3 weeks time, but could be a bit longer. Pointed out that the website indicated that it was in stock and had paid for the item and next day delivery, so if that wasn't the case I wanted an immediate refund so I could buy from someone else.
Was informed the website information wasn't accurate and they are aware of this (but it would appear have no intention of correcting).
Their accounts department then sat on the refund request and my money for 2 weeks before issuing the refund.
So could have been a good buying experience, but in the end just found out that none of the website information can be trusted, items are not in stock and won't be for weeks, and they will hold onto your money in their bank account for as long as they possibly can and don't expect to see your money back for 2 to 3 weeks (and it won't be any sooner).
Very Disappointed. When you order something for a few hundred pounds, if the item is stated as being in stock, it should be, and if they say next day delivery, it should be. Buyer beware.
29 February 2024
Unprompted review
Reply from Kaisertech
Dear Gary,
Thank you for leaving us a review!
We sincerely apologise for any inconvenience caused in this instance!
We always aim to keep the website as up to date as best we can. We apologise that we missed the mark on this occasion.
If you need any further assistance on this issue, please contact our team and we are more than happy to resolve as necessary.
Kind regards,
Team KT
Great advice and perfect service
Really helpful advice on choice of best tools for home reflow soldering project, and perfect service! everything arrived well packaged. Can't say better than Perfect customer service. Would use again and again.
26 February 2024
Reply from Kaisertech
Dear Paul,
Thank you for leaving us a very kind review - we're so glad to hear you are happy with your products and our customer service!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Reply from Kaisertech
Dear Samantha,
Thank you for leaving us a review - we're glad we could get your product to you fast!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Great price & fast delivery
Kaisertech followed up my web order with a quick phone call and dispatch my order immediately.
16 February 2024
Reply from Kaisertech
Dear Edward,
Thank you for taking the time to leave us a review on our service. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Good purchasing experience
Easy to place order. The Seller kept in contact to let me know how it was progressing and the order was delivered quickly, well packed and in good order.
5 February 2024
Reply from Kaisertech
Dear Paul,
Thank you for taking the time to leave us a great review about our service. We're so happy to hear that you're satisfied with your experience!
If need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Fast and efficient service
Fast and efficient service. Great customer contact and confirmation of order.
Simply and efficient and easy ordering process with great equipment.
18 January 2024
Reply from Kaisertech
Dear Andrew,
Thank you for taking the time to leave us such a kind review about our services and products. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Reply from Kaisertech
Dear Jason,
Thank you for taking the time to leave us such a kind review about our services. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Nice, Smooth Transaction
Great prices, brilliant customer service and items arrived quickly. Can't say fairer than that really :)
24 January 2024
Reply from Kaisertech
Dear Ange,
Thank you for taking the time to leave us such a kind review about our services and products here at Kaisertech. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Really friendly
Really friendly, professional service as always. Products competitively priced. Quick delivery. Highly recommended
30 January 2024
Reply from Kaisertech
Dear Steve,
Thank you for taking the time to leave us such a kind review about our services here at Kaisertech. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Fast delivery and a better price than I…
Fast delivery and a better price than I could find elsewhere.
29 January 2024
Reply from Kaisertech
Dear Mike,
Thank you for taking the time to leave us such a kind review - so glad to hear that you're happy with our services and pricing! We always strive to give you the best possible experience.
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Highly recommend this company
Highly recommend this company. Placed an order for a cleanroom chair. The chair is of good quality and is super comfortable. The service was excellent too!
20 December 2023
Reply from Kaisertech
Dear Sonya,
Thank you for taking the time to leave us such a kind review - so glad to hear that you're happy with your chair and our services!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Reply from Kaisertech
Dear Daisy,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with your delivery and our service!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Terrible company
Terrible company! As a distributor PLEASE SHOP for the same product else where, Communication is awful and cannot ship deliveries at all or on time. Communication is not good at all. If I ran my company this way I would go under. KAISERTECH are NOT a worthy company. Please be aware. This is from MK1 Ferret Finder and Locator Sales. My Name is not Abid. They Cannot even get a name correct.
29 January 2024
Unprompted review
Reply from Kaisertech
Dear Graham,
Thank you for leaving us a review!
We sincerely apologise for any inconvenience caused in this instance.
If you need any further assistance on this issue, please contact us and we are more than happy to resolve as necessary.
Kind regards,
Team KT
Fast delivery service,
13 January 2024
Reply from Kaisertech
Dear Fawad,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with our delivery times!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Very good !
Price very attractive and delivery at time (2 days).
Delivery at France.
I recommand Kaisertech for industrial equipment.
17 January 2024
Reply from Kaisertech
Dear Mikaël,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with our delivery and prices!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Great stuff thanks!
18 January 2024
Reply from Kaisertech
Dear Adam,
Thank you for taking the time to leave us a review! Super happy to hear you're pleased with our products :)
Kind regards,
Team KT
Reply from Kaisertech
Dear Liudmyla,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with our products and services!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Reply from Kaisertech
Dear Ian,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with our services!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
I ordered a heat rework station form…
I ordered a heat rework station form eBay kaisertech.. from day 1 I received a call from Jon Doggett needing my email to forward my invoice to which I did in the conversation he awarded me with a voucher code to which I was grateful for I used the voucher for a different purchase a JCB 210 soldier station to witch I received the following day professional service from John ..need any help or information ask for Jon
16 January 2024
Reply from Kaisertech
Dear Alper,
Thank you for taking the time to leave us such a kind review - so glad to hear that you had a great first time experience with us and Jon!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
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