Kaizen Medical Reviews 

897
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally welcoming and friendly staff who provide thorough explanations, ensuring that everyone feels entirely at ease throughout their visits and medical treatments. People consistently praise the outstanding quality of the services provided, noting that all procedures are performed efficiently with great care and professional attention to detail. Visitors greatly appreciate the calm environment and reassuring approach, which guarantees a smooth, comfortable, and deeply satisfying journey from the initial consultation right through to the final results. Reviewers often mention how remarkably knowledgeable the team is, always offering honest and thoughtful advice tailored precisely to each person's specific individual needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as exceptionally welcoming,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing skincare... See more

User experience

People report positive experiences with user experience, highlighting professional and welcoming... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting warm welcomes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my Botox top-up with Emma yesterday and had five areas done. As always, she was so professional and caring throughout. What I really appreciate about Emma is that she gives you exactly what you... See more

Rated 5 out of 5 stars

The loveliest girls ever, genuinely the most welcoming, calming and safe environment. The best advice from real professionals who really know their stuff and truly care about what’s best for you as an... See more

Rated 5 out of 5 stars

I can’t rate this clinic highly enough. I’ve been coming here for regular Botox for almost 3 years and wouldn’t go anywhere else. Everyone is so warm and friendly (which isn’t always the case... See more

Rated 5 out of 5 stars

Went for a consultation today reference laser hair removal. All staff were extremely welcoming and friendly. Aspects of treatment was thoroughly explained and time was given for me to decide whether I... See more


Company details

  1. Medical centre
  2. Dermatologist

Written by the company

CQC registered clinic specialising in clinical and cosmetic dermatology treatments. Our services include laser hair removal, skin rejuvenation and aesthetic procedures, in addition to acute and chronic dermatology services. Sculptra “Centre of Excellence” - we are proudly within the UK’s recommended Top 5 Sculptra clinics. Providing personalised care in a safe and professional environment under the care of a skilled medical team. Our expert team ensures high-quality treatments tailored to your individual needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(897)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and well trained staff

I have been going to Kaizen for a number of years and have been very happy with the treatments I have had there. I have had hydrafacials which are a very effective non invasive treatment and Danika has always been very professional and flexible to my needs. I have also had Botox done by Emma who has a nursing background and she is very precise and methodical in her approach and also gives me a great result. This medical salon is excellent.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

6 laser hair removal session done

6 laser hair removal session done. Huge difference in 2 of 3 areas. 2 sessions left so I'm remaining hopeful. Charlotte, you are amazing. So complimentary, understanding and just lovely. Don't ever change.
Despite renovations work taking place, I still found the environment clean, fresh and welcoming.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent consultation.

The online booking process was very easy online, the staff excellent on arrival and Mr Ashton was a very knowledgeable Consultant. I found him engaging, caring, and an absolute gentleman.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I have now had 3 appointments for various treatments and I can not recommend this place enough! A friendly welcome and warm atmosphere. I have seen Dr Victoria and Danika who were both amazing and professional and knew exactly what I needed! I will definitely be a returning customer! Thank you ladies

12 March 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, a warm welcome and very good professional advice on what treatment would be best.
I fully recommend Kaizen Medical!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Throughout my visits at Kaizen, Emma has explained every little detail about the procedures I was having, to ensure I understood what would be involved. Emma put me at complete ease and explained thoroughly what she was doing. Thank you Emma!! I would certainly recommend Kaizen. All the staff are friendly and very welcoming.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Good experience, seemingly positive outcome

I have seen Dr Ashton a number of times and always appreciate his quick diagnosis and immediate surgery to remove the affected area. Of course this can be done via the NHS but it takes so…. long and the worry amplifies. Kaizen staff were very friendly, informative and professional.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Having visited Charlotte for the third…

Having visited Charlotte for the third time, I continue to be impressed by her incredible demeanor. Despite being a nervous introvert, I always feel comfortable and warmly received in her presence. Our conversations are enjoyable and feel like reconnecting with a good friend.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful all round

Very helpful on the phone, offered a free consultation which really helped me to understand my options. Lovely atmosphere in the venue, very knowledgeable and helpful staff.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Botox for the neck and jaw area

I had my Botox check-up with Emma yesterday, following Botox to my neck and jaw area about two weeks ago. One side has responded really well; however, the other side has stronger platysmal bands, so the Botox hadn’t taken quite as effectively there. Emma assessed this thoroughly and added a small amount of additional Botox, which I’m confident will resolve it.
Regarding the jaw area, I’m still waiting to see the final results, as I also had filler today. I prefer not to fully review this until everything has settled and I can see the outcome clearly. That said, my experience with Emma has consistently been very positive — her work is always thoughtful, precise, and well executed — so I don’t anticipate any issues.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Removal of moles

I had an appointment with Dr Ashton to check and remove two moles. This was done very swiftly and I was relived to hear they were ok. The staff were very friendly and welcoming and I would recommend Kaizen wholeheartedly

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Cool!

Dr. Ashton was both friendly and professional, ensuring a prompt visit that required no follow-up appointments.

22 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look