Probably the worst car company we have used. They gave us a car which broke down on day 2 and we had to jump start it every time using borrowed jump leads. We called to report the fault and they said... See more
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See what reviewers are saying
This was our fourth car hire from this company and as always great service with quality vehicle. The car was picked from Katowice Airport branch, where the staff was very helpful and efficient. Great... See more
Company replied
Can’t fault Kaizen rent at all, the cars are good condition, the staff are very friendly and efficient and the deposits get returned quickly! kaizen is my go-to car rental when in Poland. :-)
Company replied
Always amazing service, clean and well taken care of cars. I rent 2/3 times per year. Flexible pick up and drop of points which is great. Waiting times on the phone to support a bit long but eve... See more
Company replied
Company details
Written by the company
Świadczymy usługi w zakresie najmu krótko i średnio terminowego pojazdów. Proponujemy wypożyczenie samochodów na dni i miesiące. Posiadamy nowe auta różnych marek i różnych segmentów (A, B, C, D, SUV, VAN, dostawcze, premium). Nasze oddziały znajdziesz na KaizenRent. pl Obsługujemy klientów indywidualnych, małe i średnie firmy oraz duże floty. Przykładamy największą wagę do bezpieczeństwa podróżujących, a także do rzetelnej obsługi klientów. Nieustannie pracujemy nad udoskonaleniem rozwiązań dla naszych klientów oraz wewnętrznych procesów, aby zapewnić naszym partnerom biznesowym jak najwyższą jakość świadczonych usług. Każdego dnia poszukujemy drobnych ulepszeń, ponieważ proces doskonalenia nie ma końca.
Contact info
Bema 8, 59-300, Lubin, Poland
- 76 727 99 99
- obsluga@kaizenrent.pl
- kaizenrent.pl
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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good price, quality car
A good rental company - I’ve used their services multiple times. Excellent customer communication, quick and efficient rental process, and good-quality vehicles.
22 April 2026
Unprompted review
Reply from Kaizen Rent
Satysfakcja naszych Klientów jest dla nas najlepszym wyznacznikiem sukcesu. Dziękujemy za komplet gwiazdek.
Pozdrawiamy, Zespół Kaizen Rent
Hassle free car hire
Hassle free car hire, great customer service Highly recommend
13 April 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za pozytywną energię przekazaną w tej opinii. Państwa zadowolenie napędza nas do działania.
Pozdrawiamy, Zespół Kaizen Rent
Rental process including pick-up and…
Rental process including pick-up and drop-off was organized very well. Company employee showed ip in time, communicated via WhatsApp giving instructions and notifications.
20 March 2026
Unprompted review
Reply from Kaizen Rent
Otrzymanie kompletu gwiazdek to dla nas sygnał, że obrany kierunek rozwoju jest słuszny. Dziękujemy za ten głos.
Pozdrawiamy, Zespół Kaizen Rent
customer service and nice car.
2 April 2026
Unprompted review
Reply from Kaizen Rent
Państwa zaufanie to dla nas najcenniejszy kapitał. Dziękujemy za tak wysoką ocenę i wspólne kilometry.
Pozdrawiamy, Zespół Kaizen Rent
Reply from Kaizen Rent
Wysoka ocena to dowód na to, że dbamy o detale, które robią różnicę. Dziękujemy za dostrzeżenie naszych starań!
Pozdrawiamy, Zespół Kaizen Rent
Reply from Kaizen Rent
Dziękujemy za wybranie Kaizen Rent i wystawienie tak miłej oceny. Do zobaczenia na trasie!
Pozdrawiamy, Zespół Kaizen Rent
Well done on all fronts!
12 April 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za poświęcony czas na wystawienie opinii. Takie wsparcie jest dla nas niezwykle ważne.
Pozdrawiamy, Zespół Kaizen Rent
Kaizen Katowice Wrocław
Another pleasant experience with Kaizen Rent. The car was a bit tired but it did perform very well. Picked car up at KTW and returned at WRO.
9 April 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za zaufanie, jakim nas Państwo obdarzyli. Pięć gwiazdek to dla nas ogromne wyróżnienie.
Pozdrawiamy, Zespół Kaizen Rent
Reply from Kaizen Rent
Jesteśmy dumni, że jakość naszych usług zasłużyła na Państwa uznanie. Dziękujemy za świetną recenzję.
Pozdrawiamy, Zespół Kaizen Rent
everything efficiently and above all on…
everything efficiently and above all on time. Professional service. Thank you very much.
9 April 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za wybranie Kaizen Rent i wystawienie tak miłej oceny. Do zobaczenia na trasie!
Pozdrawiamy, Zespół Kaizen Rent
KaizenRent Rental car Krakow
Check-in and return were straightforward. Fair prices for two days and the online process was direct and simple.
Two relevant points:
First, the car was delivered with 118,591 km, for a 2024 vehicle, this is an abnormally high mileage and raises questions about the car's history.
Second, the company required me to return the car washed on the outside and cleaned on the inside. No other car rental company has ever asked me for this and to avoid this obligation, I had to pay an additional extra fee of €18.
The base service works, but these practices are questionable.
14 April 2026
Unprompted review
Reply from Kaizen Rent
Dear Nuno,
Thank you for sharing your feedback regarding your recent rental. We are pleased to hear that our booking process and prices met your expectations. Regarding the vehicle's mileage, we would like to clarify that as a large rental network, we manage our fleet to ensure all cars are technically sound and undergo regular professional servicing. Regarding the cleanliness of the vehicle, our standard policy requires the car to be returned in the same condition as received. To provide more flexibility, we offer additional packages or fees that exempt the Renter from the obligation of washing the car personally. We appreciate your comments as they help us improve our services.
Best regards, Kaizen Rent Team
Reply from Kaizen Rent
Dziękujemy za ten pozytywny sygnał. Cieszymy się, że proces wynajmu przebiegł zgodnie z planem.
Pozdrawiamy, Zespół Kaizen Rent
Good cars and rental
I do recommend . Great service and new cars. It was a challenge to return the car clean in and out side but it occured that it wasn't that difficult to fulfill. Challenge accepted:) great rental. Thx :)
8 April 2026
Unprompted review
Reply from Kaizen Rent
Jest nam niezmiernie miło, że standardy obsługi w Kaizen Rent spełniły Państwa oczekiwania. Bardzo dziękujemy.
Pozdrawiamy, Zespół Kaizen Rent
Gdansk airport car rental #Jakub @Kaizen
Having experienced an absolute nightmare with Sixt@ Gdansk airport, we walked along to the Kaizen desk. Jakub and the whole experience with Kaizen couldn't have been more different. I changed the car the following day for something bigger, total cost an extra 5 Zloty, payment via a link No ridiculous deposit, no hard sell on excess insurance which we have anyway. Simple, straightforward, totally stress free, absolute 1st class service. My partner is Polish, but the Kaizen staff were all fluent in English.
1st class service, stress free, will definitely use again.
10 April 2026
Unprompted review
Reply from Kaizen Rent
Otrzymanie kompletu gwiazdek to dla nas sygnał, że obrany kierunek rozwoju jest słuszny. Dziękujemy za ten głos.
Pozdrawiamy, Zespół Kaizen Rent
I had a good experience with Kaizen…
I had a good experience with Kaizen Rent a Car in Warsaw. The airport procedure was simple and smooth. The staff member I dealt with in person was friendly, young, and very competent. He gave me some smart and useful advice, which I really appreciated.
The only downside was that debit cards were not accepted for the deposit. In France, this is the type of card most people have, so this policy could really be improved. Because of that, I had no choice but to take their full insurance coverage, which was quite expensive, but it was the only way to get around the financial guarantee requirement.
Overall, the service was professional and pleasant, but the deposit policy for debit cards should evolve.
13 March 2026
Unprompted review
Reply from Kaizen Rent
Otrzymanie kompletu gwiazdek to dla nas sygnał, że obrany kierunek rozwoju jest słuszny. Dziękujemy za ten głos.
Pozdrawiamy, Zespół Kaizen Rent
Absolutely disgrace!Not recommended at…
Absolutely disgrace!Not recommended at all!Car booked for 2 am in Kraków airport,pay extra for night collection and I kiss the handle when try to collect.Nobody in office and when try to call nobody answer and didn’t care !Do not use them as was left on my own in the middle of the night,no car,no public transport and caused extra cost !!!!
11 April 2026
Unprompted review
Reply from Kaizen Rent
Dear Joanna,
We are sorry to hear about the difficulties you encountered at our Krakow airport location. We have attempted to locate your booking based on the details provided, but we were unable to find a reservation under this name in our system. To help us investigate this matter thoroughly and clarify the situation, please contact us at reklamacje@kaizenrent.pl with your booking number and any additional details. This will allow us to verify the facts and address your concerns directly.
Best regards, Kaizen Rent Team
Very good comunication during all rent
Very good comunication during all rent. I received support wherever I need it. Very good service during picking up and return od the car
10 March 2026
Unprompted review
Reply from Kaizen Rent
Tak wysoka ocena to dla nas powód do uśmiechu i dodatkowa energia do pracy. Bardzo dziękujemy.
Pozdrawiamy, Zespół Kaizen Rent
Top service and attention to customers.
Top service and attention to customers.
Nice car, competitive rates and extras.
I would highly recommend it for anyone visiting Poland.
6 April 2026
Unprompted review
Reply from Kaizen Rent
Cieszymy się, że mogliśmy być częścią Państwa podróży. Dziękujemy za pięć gwiazdek!
Pozdrawiamy, Zespół Kaizen Rent
Great place good cars and super…
Great place good cars and super flexible customer support - highly recommended!
22 March 2026
Unprompted review
Reply from Kaizen Rent
Państwa zaufanie to dla nas najcenniejszy kapitał. Dziękujemy za tak wysoką ocenę i wspólne kilometry.
Pozdrawiamy, Zespół Kaizen Rent
Everything very good!
16 March 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za wybranie Kaizen Rent i wystawienie tak miłej oceny. Do zobaczenia na trasie!
Pozdrawiamy, Zespół Kaizen Rent
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