Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. Musical instrument shop
  2. Department store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(334)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service!

I'm very happy with the service I received at Kala Kendar, during my most recent purchase there. The manager, Mickey, was very accommodating and generous with his time. He strongly encouraged me to try as many sitars as I needed, in order to arrived at the right choice for me. I was there for well over an hour. Without his help and patience, I likely would have rushed and made the wrong choice. 'Much appreciated!

16 August 2024
Rated 5 out of 5 stars

Great Company To Do Business With

I changed my order a day after placing it. They emailed me about it, fixed it right up and refunded me the difference.....easy peasy.

I will definitely do business with them again and Recommend them highly.

16 July 2024
Rated 5 out of 5 stars

Sitar is Like New

Sitar is Like New! I brought mine in after not having been played for a few years. It was ready the next day, with new strings, perfect tuning, and looking as if brand new, it was so well cared for. I bought a new gig bag and learned some new things about the instrument that I hadn't noticed before, too. Everyone was so very welcoming and helpful, both downstairs and upstairs in the music shop. Thank you!

26 June 2024
Rated 5 out of 5 stars

They know their craft

Service in store was great. The store has a lot of high quality tablas. I strongly recommend this shop. The shipping is also very quick and no bad surprise comes with your order.

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Well Worth It

The pricing was good, the process of ordering was easy, and the shipping was fast. The tabla bag arrived exactly as described.

6 June 2024
Rated 5 out of 5 stars

Outstanding service servicing 2 harmoniums

We had a great experience getting our 2 harmoniums serviced and repaired at Kala Kendar on 1440 Gerrard St. E., Toronto. We wish we had found this store and Mickey years ago - it would have saved us so much time and money. Mickey is extremely knowledgeable and was able to identify exactly what was wrong with each harmonium. He gave an annual service to one and a calibration service for the other at reasonable prices, and had them ready on time, and they now sound great. They also build and sell new harmoniums, and the quality is much higher than ones we've seen elsewhere.

23 April 2024
Rated 5 out of 5 stars

Fantastic experience

I am so pleased with my whole experience purchasing from Kala Kendar! The customer service is very good and they responded to all my questions very quickly. The shipping was fast and reliable. AND the shruti box is AMAZING! I love it! It has the ability to be played quietly, as well as loudly and has a beautiful sustain. I went with the G range and it is perfect for my mezzo-soprano voice.

9 April 2024

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