I’m extremely disappointed with the service I received when sending my Kane analyser away for calibration.

I was specifically told that the analyser would be returned by 13:30 the following day, and I relied on that guarantee when arranging my work. I dropped the analyser off on Friday, expecting it to be returned as promised. Unfortunately, it did not arrive back until Tuesday.

This caused me a significant problem as I had work booked in and was relying on having my analyser back on time. As a result, I lost work and income that I could otherwise have carried out.

If a next-day return service is guaranteed, customers should be able to rely on that commitment, particularly when the equipment is essential to carrying out their work.

I appreciate that delays can sometimes happen, but in this case I feel the service provided fell well below what I was promised. The delay had a direct financial impact on my business, and I would therefore give the service 1 star based on my experience.

Kane replaced my printer flue analyser sent
On a Wednesday back to me friday morning super service

As always, great service. Quick turnaround and my printer was changed on this occasion. Communication excellent.

Excellent customer service quick and efficient

It was amazing
Service is very quick and reliable

Fast delivery as I live in northern Ireland.the only bad thing is that its getting two dear.thinking changing

Very professional service they kept me updated and returned the unit as promised

Fast as always

On time and good service and I had new analyser bag for free thank you so much

I would have given a 5 star review for service as the communication and speed of return was excellent.

However the cost of the service each year is now not far of 50% of the cost of a new machine which is ridiculous.

Great service, Analyser returned quickly

Fastest turn around possible, great service

Good communication, easy to post item and receive back. Just a shame about cost/frequency of recalibration considering item not used that frequently.

Speed at which the work was done, very quick turnaround

I booked my analyser to be calibrated over the phone the woman said I can drop it off at Welwyn but didn’t tell my they don’t calibrate it there anymore needs to go to Manchester, I found this out after I phoned the flowing day asking where it is. So took 3 days to return losing to days work and it returned on a Saturday on my birthday so had to stay in until 1pm before I could do anything

Easy to send and return apparatus
Very good service

Fast, reliable and efficient.

Dropped off before 10am and delivered back to me the next day . A new printer sent to replace the old faulty one . Great service 👍

horrible nasty company,. lies.. deception..
im actively working against your company now.. telling everyone I can to never buy from you..
ill never buy anything from you again for life

in response to your poor reply below!!!.
that states "lifetime warranty on your equipment!!!!
I sent back a personal co alarm that was "faulty" the battery compartment cover would not hold the battery in place. I included a letter detailing this.

I returned the gas leak detector. that was also faulty.. detailing that new batteries would show dead after less than 2 min operation. that it would drain batteries when not in use and that the was also a battery compartment cover issue.

you demanded a large some of money on top of what I had already been paid..
the equipment was mis-sold to me at installer show by your staff. it was at the show at point of sale where I was told to return all equipment at each calibration, and I also discussed it this year with the staff and explained the faults where I was also advised to send them in..
you refused to fix under warranty and instead wanted allot of money double what I had already paid to look at them, and held onto the equipment.. and still had it at the point of me writing my TRUE AND ACCURATE review. you have since returned the equipment but refused to repair it neither under "lifetime warranty" nor under the calibration agreement..
and based on your blocking of other companies calibrating or repairing your equipment WHICH SHOULD BE ILLGAL AND TRADING STANDARD SHOULD INVESTIGATE YOU.. I now cannot have my equipment fixed nor use it.
you have forced me into a situation where I either loose £100s and buy new equipment elsewhere.. or pay you £100s to have "lifetime warranty" parts fixed.
that makes you a con company. and should always be avoided.

I STRONGLY RECOMMEND TO ANY GAS ENGINEER LOOKING FOR THIER FIRST OR A NEW ANALYSER, OR ANY EQUIPMENT TO AVOID KANE.. PICK ANY OTHER COMPANY AND CALIBRATE LOCALLY WITH A COMPANY YOU CAN TRUST.