The communication from the start, once in motion, everything goes has smoothly from posting the product to receiving it in days, so not much problem with changing your work schedule.
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Review summary
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Reviews shaping this summary
Thanks again Kane Service , very rare these days you find a product you believe in with an outstanding back up support, whether it be standard routine calibrations or repairs , all is dealt with great... See more
Have used Kanes annual service and recertification service for a few years now. My existing analyser was getting on in years and this year they couldn't get the calibration correct. So as part of the... See more
Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back work... See more
Company details
About Kane International
Written by the company
Welcome to KANE
The UK’s best handheld emissions analysers with the best after sales service or your money back
KANE analysers have KANE CARE - our Queen's Award winning 10 Year warranty, same day service & 20 Year all inclusive pricing or your money back.
Some KANE analysers have KANE LINK - our promise to future proof your analyser for tomorrow’s Heat Pumps, Hydrogen boilers & ACR systems.
Our Welwyn Garden City & Greater Manchester centres are certified to ISO 9001, 14000 & 17025 and we have the only UKAS gas certification centre for O2, CO, CO2 & NO analysers.
We support customers in over 40 countries through sales & service partners and sister companies in France, Germany, North America, Mexico, China, Hong Kong & Korea.
Call 0800 059 0800, visit www.kane.co.uk or email sales@kane.co.uk for more information.
Contact info
KANE House, 11 Bessemer Road, AL7 1GF, Welwyn Garden City, United Kingdom
- 0800 059 0800
- sales@kane.co.uk
- kane.co.uk
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Fast reliable return and all faulty…
Fast reliable return and all faulty equipment either repaired or replaced.
Every point from postage, testing to return delivery informed.
3 August 2026
Quick & efficient service provided
28 July 2026
The fast turnaround
The fast turnaround. The incredibly professional manner all the staff have. I wouldn't entertain owning any other brand of analyser.
3 August 2026
Always fast to repair/service/calibrate…
Always fast to repair/service/calibrate equipment. Can’t fault them !
25 July 2026
Reply from Kane International
Hi Stephen
Thanks for leaving us a review.
Just in case you didn't know, KANE CARE includes:
Lifetime warranty for your KANE analyser when serviced & recertified by KANE Same day service & recertification guaranteed or your money back.
29 year all-inclusive pricing with replacement or repair of any accessory including probe, charger, carry bag & printer as required.
Free overnight tracked delivery to & from KANE and 50% off a new KANE analyser if your registered KANE analyser is stolen.
Thanks again for your review and for being a KANE customer.
Best wishes
Brad
Great service and speedy delivery
Great service and speedy delivery, really easy to work the booking in system
31 July 2026
Very helpful on the telephone and…
Very helpful on the telephone and polite and very quick and easy service
22 July 2026
Easy and very quick
24 July 2026
I sent my analyser to be calibrated
I sent my analyser to be calibrated, it came back it was calibrated but for some reason or other the miter was really struggling to work , it was making a horrendous noise and seemed very close to giving up!!. They still charged me the full amount of £378. Very very disappointed in the manner of which they have conducted themselves.
23 July 2026
Reply from Kane International
Hi Vincent
Thanks for your review.
I'm sorry to hear your analyser wasn't returned in a condition we would expect. I can see this has since been repaired under KANE CARE Warranty and was identified as a faulty pump that had been damaged in transit on the original return to yourself.
I trust everything is working as it should now for you, but please do reach out on 0800 059 0800 or emailing uksales@kane.co.uk if you require any further assistance and our team will be happy to help.
Thanks again for being a KANE customer.
Kind regards
Brad
Sent in for service
Sent in for service, would not turn on and power supply faulty.
Said it had been fully tested and calibrated when it could not even turn on.
Edit.
It was returned and came back still faulty
22 July 2026
Reply from Kane International
Hi Sean
Thanks for leaving us a review.
I'm sorry to learn we missed your request and this wasn't picked up. I can see this has since been repaired under KANE CARE Warranty and trust everything is working as it should for you.
If you require any further assistance, please do reach out on 0800 059 0800 or emailing uksales@kane.co.uk and our team will be happy to help.
Thanks again for being a KANE customer.
Kind regards
Brad
Everything was straightforward and item…
Everything was straightforward and item returned quickly
15 July 2026
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