Kaplan Test Prep Reviews 6,209

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the study materials highly effective for exam preparation. Many highlight the quality of the product, including practice questions with detailed rationales and comprehensive content review videos, which significantly boosted their confidence. The instructions provided are also frequently commended for their clarity and directness, guiding users toward successful outcomes. However, some people were dissatisfied with the service, noting issues such as unexpected changes to video access without prior notification and difficulties reviewing incorrect answers on proctored exams. A few other people also felt that the math and English practice questions were easier than the actual exams, and some found the self-paced content less engaging than the live classes.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Staff

People report positive experiences with staff. Many customers praise the instructors for being knowledgeable,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the study materials, such as the... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, noting that it helped... See more

Instructions

Users describe positive interactions with instructions. Many reviewers found the instructions clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Kaplan through out nursing school and now that I have graduated, I am using Kaplan to prepare for NCLEX. So far, it has tough questions that make me think. More so, it has videos that I can wat... See more

Company replied

Rated 5 out of 5 stars

Kaplan is a good study and exam preparation material not just for nclex students but nursing at large.It helped me sharpen my critical thinking skills and made me improve in patient care. It had very... See more

Company replied

Rated 5 out of 5 stars

I’ve been usung Kaplan for eons since it was on paperback in Boarders. For the bar review course, i was happy that PMBR was acquired by Kaplan. Honestly, I’ve tried the “traditional” bar reviews in th... See more

Company replied

Rated 5 out of 5 stars

As someone who didn't have much financial experience Kaplan was the perfect choice for my test prep. I used them for the SIE, Series 7, and Series 66. I passed all three on the first try. Although... See more

Company replied


Company details

  1. Educational institution
  2. Association or organisation

Information provided by various external sources

Kaplan Test Prep offers preparation for more than 90 standardized tests, including entrance exams for secondary school, college and graduate school, as well as professional licensing exams. Kaplan also provides private tutoring and graduate admissions consulting services.


Contact info

  • 3rd Avenue 750, 10017, New York, United States

  • kaptest.com

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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Rated 4 out of 5 stars

Good, but could be better

Enjoyed the live classes and thought the instructors were invaluable and knowledgeable. However, I did not like the self-paced content. Software is antiquated and not helpful. Would like to see Kaplan upgrade their systems to reflect more modern test prep companies.

7 January 2026
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Reply from Kaplan Test Prep

We're happy to hear you enjoyed the live classes and found the instructors helpful. We appreciate your feedback regarding the self-paced content and software. We'll consider your comments as we continue to enhance our systems.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Great Strategies helped me to boost my…

Great Strategies helped me to boost my score by many points

4 January 2026
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Reply from Kaplan Test Prep

We're happy to hear that our strategies helped you improve your score significantly. Thank you for sharing your positive experience with us!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

The experience with Kaplan review was…

The experience with Kaplan review was very rewarding and informative. The instructor was knowledgeable, compationate, and very helpful on all levels. I didn’t know what to expect when I signed up for this prep class, but I am so happy that I did. I learned so much and also gained confidence in the test taking skills that were taught. I really feel this program is a great tool in helping move towards the final steps of my nursing education and passing the NCLEX.

18 December 2025
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Reply from Kaplan Test Prep

We're happy to hear that your experience was so rewarding and informative. It's great to know the instructor's knowledge and compassion were helpful to you. We're glad you gained confidence and feel prepared for your nursing education and the NCLEX. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Learned so much!

Great program! Really taught me great test taking skills!

13 December 2025
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Reply from Kaplan Test Prep

We're happy to hear that our program helped you develop excellent test-taking skills! Thank you for sharing your positive experience with us.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Wonderful experience

I had an excellent experience with Kaplan. The LSAT preparation was well-structured and thorough, and the tutors were very knowledgeable and genuinely committed to student success.

23 December 2025
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Reply from Kaplan Test Prep

We're happy to hear that you found the LSAT preparation well-structured and thorough. It's great to know the tutors' commitment resonated with you. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Michael is great!

Our instructor was great! He was very well-informed and helped us apply the decision tree, practice questions, and also gave us a lot of useful tips. My biggest complaint is that I feel it fell in a weird time with the rest of our Kaplan course, such as where we were with the Kaplan guarantee. I would just ask for more clarification to be given to our professors beforehand so that we can be properly prepared.

15 December 2025
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Reply from Kaplan Test Prep

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with your instructor and found the decision tree, practice questions, and tips helpful.

We also appreciate your calling out the timing concerns within the broader Kaplan course structure. Your feedback about better alignment and clearer communication with instructors, especially related to course milestones like the Kaplan Guarantee, is valuable. We’ve shared this input with our academic team so they can review how this information is communicated and ensure instructors are better prepared to set expectations for students.

Thank you again for your thoughtful feedback. It helps us continue improving the learning experience for future students.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Worth it!

Kaplan and their instructor were much more helpful in preparing for the NCLEX than the other methods I’ve used and what was provided through the nursing program. I take the board exam in less than a month and can't wait to pass it on the first try successfully.

14 December 2025
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Reply from Kaplan Test Prep

We're happy to hear that our NCLEX preparation was more helpful than other methods you've tried. We wish you the best as you take your board exam soon, and we appreciate your feedback.

Jennifer
Kaplan Customer Support

Rated 1 out of 5 stars

Not accurate score predictability

The company provided good feedback on the GRE analytical writing.

However, I came to the conclusion that my scores from the Kaplan’s test were much different than the actual exam.

The Kaplan’s tests did NOT provide an accurate predicted test score for the actual GRE.

For example, in the analytical writing section, i averaged a score of 5.0-5.5. However, on the test, i scored a 4.5 (?) Even though I wrote a better essay than the one from Kaplan (I was expecting at least a 5.5 score actually).

Also on Verbal I was averaging 158 while on the test i got a very low score of 150. And the difference was not much significant on the Quant section.

I would NOT recommend Kaplan for people preparing for the GRE.

4 December 2025
Unprompted review
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Reply from Kaplan Test Prep

Thank you for taking the time to share your experience and feedback.

We’re sorry to hear that the practice materials didn’t align with your actual GRE results as closely as you expected. While many students find Kaplan’s practice tests and feedback helpful for building skills and identifying areas to focus on, practice scores are intended as diagnostic tools rather than exact predictions of official exam outcomes. Individual test-day factors and scoring nuances, particularly in sections like Analytical Writing, can also influence results.

We do appreciate your acknowledgment of the value you found in the Analytical Writing feedback, and we take your concerns about score alignment seriously. Feedback like yours is important and helps us continue to refine our practice materials and scoring models.

We wish you the very best in your graduate school journey and thank you again for sharing your experience.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Exceptional service and…

Exceptional service and quality—exceeded all expectations and highly recommended."

13 December 2025
Unprompted review
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Reply from Kaplan Test Prep

We are happy to hear that our service exceeded your expectations! We appreciate your recommendation and are grateful for your positive feedback regarding the quality.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Great experience

Great experience, foster friendships, very good tools for achieve my goals, good environment

26 November 2025
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Reply from Kaplan Test Prep

We're happy you had a great experience and fostered friendships. It's wonderful to hear our tools and environment helped you achieve your goals. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Passionate Instructors

The Kaplan Instructors are respected individuals in their fields and are passionate in teaching each and every one of us. They were all inspiring. I wish we had lunch breaks in-between because it's so easy to be overwhelmed in the morning sessions

25 November 2025
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Reply from Kaplan Test Prep

We're glad you found the instructors inspiring and knowledgeable. We appreciate your feedback regarding the session schedule and the desire for lunch breaks. We will consider this as we plan future sessions. Thank you for your review.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Excellent Test Prep for FINRA and NASAA

As someone who didn't have much financial experience Kaplan was the perfect choice for my test prep. I used them for the SIE, Series 7, and Series 66. I passed all three on the first try. Although there a definitely some quirks, Kaplan over prepared me for each exam and I felt confident that I knew the material being tested. It is for sure worth the price to get the LEM and the Qbank. Anyone who is considering taking any FINRA or NASAA Exams should use Kaplan for their test prep.

4 December 2025
Unprompted review
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Reply from Kaplan Test Prep

We're happy to hear that our test prep helped you pass your exams! We appreciate you sharing your experience and are glad you felt confident using our materials. Thank you for recommending Kaplan!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

I liked the design of the course

I liked the design of the course. I liked all of the different materials available. I liked how the questions were very similar to the NCLEX, and I really liked the in person classroom days that was extremely beneficial to me.

17 November 2025
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Reply from Kaplan Test Prep

We're happy to hear that you liked the course design and materials. It's great to know the NCLEX-style questions and in-person sessions were beneficial for you. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

NCLEX Question Prep

I learned how to tackle a question, based on what type of question it is. Key words to figure out what type of question it is.

27 November 2025
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Reply from Kaplan Test Prep

We're glad you found value in learning how to approach different question types by identifying key words. Thank you for your feedback; we appreciate you sharing your experience!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

The teachers are awesome

The teachers are awesome and really break down the information for student to understand

25 November 2025
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Reply from Kaplan Test Prep

We're happy to hear that our teachers' ability to clearly explain concepts resonated with you. Thank you for your positive feedback; we appreciate it greatly!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Great!

Our speaker was very patient and calming, in which made the experience great.

23 November 2025
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Reply from Kaplan Test Prep

We're happy to hear that our speaker made your experience great! Thank you for sharing your positive feedback with us.

Jennifer
Kaplan Customer Support

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