Kaplan Test Prep Reviews 6,209

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the study materials highly effective for exam preparation. Many highlight the quality of the product, including practice questions with detailed rationales and comprehensive content review videos, which significantly boosted their confidence. The instructions provided are also frequently commended for their clarity and directness, guiding users toward successful outcomes. However, some people were dissatisfied with the service, noting issues such as unexpected changes to video access without prior notification and difficulties reviewing incorrect answers on proctored exams. A few other people also felt that the math and English practice questions were easier than the actual exams, and some found the self-paced content less engaging than the live classes.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Staff

People report positive experiences with staff. Many customers praise the instructors for being knowledgeable,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the study materials, such as the... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, noting that it helped... See more

Instructions

Users describe positive interactions with instructions. Many reviewers found the instructions clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Kaplan through out nursing school and now that I have graduated, I am using Kaplan to prepare for NCLEX. So far, it has tough questions that make me think. More so, it has videos that I can wat... See more

Company replied

Rated 5 out of 5 stars

Kaplan is a good study and exam preparation material not just for nclex students but nursing at large.It helped me sharpen my critical thinking skills and made me improve in patient care. It had very... See more

Company replied

Rated 5 out of 5 stars

I’ve been usung Kaplan for eons since it was on paperback in Boarders. For the bar review course, i was happy that PMBR was acquired by Kaplan. Honestly, I’ve tried the “traditional” bar reviews in th... See more

Company replied

Rated 5 out of 5 stars

As someone who didn't have much financial experience Kaplan was the perfect choice for my test prep. I used them for the SIE, Series 7, and Series 66. I passed all three on the first try. Although... See more

Company replied


Company details

  1. Educational institution
  2. Association or organisation

Information provided by various external sources

Kaplan Test Prep offers preparation for more than 90 standardized tests, including entrance exams for secondary school, college and graduate school, as well as professional licensing exams. Kaplan also provides private tutoring and graduate admissions consulting services.


Contact info

  • 3rd Avenue 750, 10017, New York, United States

  • kaptest.com

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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Rated 5 out of 5 stars

Amazing USMLE Step course

Amazing USMLE Step course! The question bank and practice tests are extremely similar to the real test. I highly recommend Kaplan. I had a fantastic experience.

26 November 2025
Unprompted review
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our USMLE Step course helped you feel prepared for the real test. We appreciate your recommendation and are glad you had a fantastic experience.

Thanks for your feedback!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Excellent study material

Exam-oriented resources from Kaplan were top notch. From books to videos, information never deviated from the track.

22 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our exam-oriented resources, including books and videos, met your expectations. We appreciate you taking the time to share your experience with us.

Thank you for your feedback.

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Thanks to Kaplan review materials

Thanks to Kaplan review materials, timeline, and lecturers I was able to pass my Nclex

23 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our materials, timeline, and lecturers helped you pass your NCLEX!

Thank you for sharing your experience with us; we appreciate your feedback.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

I am Old Medical Graduate

I am
An old graduate and things become tough when one needs to start from scratch and Kaplan has everything so detailed with explanations to every concept
It does definitely take time to get back on track with so much of learning but when once started , the journey with Kaplan made things easier for me .
Hope I get what I expect with my efforts and with the support that I have from Kaplan

19 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We appreciate you sharing your experience. It's great to hear that our detailed explanations have been helpful as you get back on track with your studies.

We wish you the best as you continue your journey!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

⭐ Kaplan Review Feedback (Passed NCLEX…

⭐ Kaplan Review Feedback (Passed NCLEX on 1st Take!)

I’m beyond grateful and incredibly happy to share that I passed my NCLEX on my first attempt! My exam stopped at 92 items (CAT) — and I owe a huge part of this success to Kaplan’s review materials.

Kaplan’s program was exactly what I needed:
• The Qbank was challenging and realistic, which trained me to think critically and stay calm even with tough questions.
• The decision tree strategy was a game-changer — it helped me approach every question with a clear, systematic mindset.
• The video lessons and rationales were concise and easy to understand, making even complex concepts manageable.
• The readiness tests boosted my confidence, letting me know when I was truly prepared.

Kaplan didn’t just teach me content — it taught me how to think like a safe and confident nurse.

To the entire Kaplan team: thank you. Your materials, structure, and guidance played a major role in helping me achieve my goal.

I’m officially an NCLEX passer — and I couldn’t be happier! 🎉💚🩺

28 August 2025
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Reply from Kaplan Test Prep

Congratulations! We're so happy to hear that our NCLEX materials helped you pass on your first try! It's great to know the Qbank, decision tree, videos, and readiness tests were so effective for you.

We appreciate you sharing your experience and wish you the best in your nursing career!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

The experience was engaging

The experience was engaging, very active, and helpful.

22 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that you found the experience engaging, active, and helpful. Thank you for sharing your positive feedback with our team!

Jennifer
Kaplan Customer Support

Rated 1 out of 5 stars

This review is strictly regarding customer service and Kaplan’s enforcement of their policies.

This review is strictly regarding Kaplan’s customer service, not necessarily their prep programs.

Kaplan sale reps consistently targeted my campus to talk students into using their program. These reps always highlighted Kaplan’s supposedly superior features, especially their incentives. Such incentives led me to ultimately select Kaplan for my exam prep. However, it appears than any incentive Kaplan purports to offer is riddled with absurd amounts of contingencies and eligibility requirements. Of course these are never disclosed until after the fact, at which point they direct you towards a “policy” that is clearly written in a way that does not disclose the contingencies and eligibility requirements. It ultimately comes down to a subjective interpretation of the policy that allows them to not deliver on their promises. To add insult to injury, they don’t even consistently apply their own purposefully ambiguous policy. They blame everything on the customer being “confused”. It also took me almost over a week to finally get a response from someone at Kaplan. And while customer service is at least barely cordial, they are not at all helpful. They don’t explain or clarify. Every interaction has an overarching tone of complete indifference. They don’t care about customers, only their bottom line. I suppose that’s on me for being surprised. I would put your money towards a different company. I wish I did.

21 November 2025
Unprompted review
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We appreciate your sharing this feedback regarding your experience with the incentives and our response to your earlier inquiries. A member of our leadership team contacted you to discuss this further.

Thank you,

Jennifer
Kaplan Customer Support

Rated 1 out of 5 stars

Essentially stole approximately $2K

I paid for 20 hours of premier tutoring that my daughter used 2 hours of. I realized that I paid over $2K dollars for 2 hours of tutoring because now the course is expired and Kaplan does not care that $2K is a lot of money to just forgo. I asked to transfer the remaining 18 hours to my younger daughter as the one it was purchased for is now in college and no longer needs SAT prep. So no refund is actually needed just them to honor the remaining 18 hours with another of my kids. I understand they are stating it is their policy to not do anything about me loosing so much money after expiry but that really should be illegal. They are getting paid for a service they did not provide. They did not even provide a warning prior to expiry letting me know to do something in order to not lose so much money. They could easily fix this by allowing my younger daughter to use the 18 hours as it is the right thing to do regardless of their policy that is essentially stealing money if you don't happen to use all the hours.

17 November 2024
Unprompted review
Kaplan Test Prep logo

Reply from Kaplan Test Prep

Thank you for taking the time to share your experience. We’d be happy to look into this further, but we’re unable to locate your account without the information we requested. Once we have those details, we can assist you right away.

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Cool

I had a great experience learning for my NCLEX and prepping.

5 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're glad you found our platform helpful for your NCLEX preparation. Thank you for sharing your positive experience; we appreciate your feedback!

Jennifer
Kaplan Customer Support

Rated 1 out of 5 stars

It was good content the app is not…

It was good content the app is not good. Whenever I try to login every time I have problem with login server error. It was very disappointing so be careful before buying it. And 4/5 times In the night time service was inappropriate.

4 November 2025
Unprompted review
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We appreciate you bringing these login and service issues to our attention. It's important that our app functions properly, and we'll investigate the errors you encountered. Thank you for your feedback.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Great experience.

The literature preps were outstanding along with all reading material.

1 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that the literature preparations and reading material were outstanding. Thank you for sharing your positive experience with us!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Helpful

The teachers made sure to focus on your process and how you feel about the questions. They show that they really do care about helping the students achieve their desired scores.

5 November 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our teachers focused on your process and feelings about the questions. It's great to know they showed care in helping students achieve their goals. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Solid Choice

Teaches technique and provides resources.

23 October 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our resources and teaching approach were helpful to you. We appreciate you taking the time to share your feedback with us.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent NCLEX Preparation…

⭐️⭐️⭐️⭐️⭐️ Excellent NCLEX Preparation Program!

I studied with Kaplan for four months, dedicating 2–4 hours a day, and I’m proud to say I passed the NCLEX! Kaplan’s structured approach made a huge difference. The Qbank and Trainer tests taught me how to think like the NCLEX, not just memorize facts. Every rationalization helped me understand why each answer was right or wrong, and that built my confidence over time.

The content review videos were clear and to the point, and the CAT exams really simulated the real NCLEX experience. The support from Kaplan’s instructors and the study calendar kept me on track and consistent.

If you stay disciplined and review your rationales daily, Kaplan absolutely works. I highly recommend it to anyone serious about passing on their first try!

5 November 2025
Unprompted review
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our NCLEX preparation program helped you pass! It's great to know that the structured approach was beneficial. We appreciate you recommending our program to others!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

this course help to review the most…

this course help to review the most important topics in a different way, it was really satisfying and enjoyable to learn with iin a different method than i did in my country's

28 October 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're glad you found the course helpful for reviewing important topics and that you enjoyed the different learning method. We appreciate you sharing your satisfying experience with us.

Thank you,

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

The manner in which the instructors…

The manner in which the instructors were able to explained hard concept into simplified terms, that’s jaw dropping moment for me. And as the journey is long they not only teach you to pass the exams but motivate you to mustard up courage to continue keeping up with your goals.

27 October 2025
Kaplan Test Prep logo

Reply from Kaplan Test Prep

We're happy to hear that our instructors simplified complex concepts effectively. We appreciate that you found their encouragement helpful for achieving your goals. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

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