I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
Company replied
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1k reviews
No recent history of asking for reviews
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Very pleased with my lightweight trolley!
Very pleased with my lightweight trolley. I still can’t believe that something so light and compact can open up into a bag which holds so much! Delivery was fantastic and the trolley arrived in 2 days. Thank you.
30 October 2020
Reply from Karabar
Hello Gail,
Thank you for your very positive review.
We are so pleased to hear you were delighted with the order.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Stewart,
Thank you for your very positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
RESOLVED - Poor quality
Aftercare from Karabar is excellent and this complaint was quickly resolved
Poor quality, large suitcase used once and wheel destroyed. Took on one trip and there was hole in the base of the case when I got home. Wouldn't recommend
3 October 2020
Unprompted review
Reply from Karabar
Hello Fiona,
Thank you for your review.
I am very sorry to hear you experienced such problems with your order.
If you would like to contact our dedicated customer service team at sales@karabar.co.uk.
They can look into this warranty of the item for yourself.
Please accept our deepest apologies for any distress and inconvenience this may have caused.
Warmest Regards
Karabars Team.
Excellent suitcase
Bought this as a Christmas present for my granddaughter. She will love the rich pink colour. It is truly excellent.The case is well made and at a brilliant price. Couldn’t believe it came with free postage as well. What a bargain.
20 September 2020
Unprompted review
Reply from Karabar
Hello Mr Jones,
Thank you for your positive review.
We are glad to hear you are delighted with your purchase as well as the delivery service provided.
We do hope your granddaughter is just as pleased as yourself.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
good quality cabin sized case on…
good quality cabin sized case on wheels, I was concerned about quality due to the relatively cheap price, but I was pleasantly surprised!
19 September 2020
Unprompted review
Reply from Karabar
Hello POM,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
The case is beautiful thank you
The case is beautiful thank you I've kept it secure in the packaging as its a Christmas gift for my granddaughter, I bought her the large one recently and just had to make a set of it. The service, communication and super delivery of well packaged goods are just brilliant. Ten stars C.Monk
18 September 2020
Unprompted review
Reply from Karabar
Hello Carol,
Thank you for your very positive review.
We are so pleased to hear you were delighted with the order.
We are also delighted you purchased a second order.
We do hope your granddaughter is pleased with the items also.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Poor quality manufacture and materials.
14 September 2020
Unprompted review
Reply from Karabar
Hello,
Thank you for your review.
I am very sorry to hear you are unhappy with the item you have received.
I have taken a look on the notes for your order and can see we have received no correspondence from yourself.
If you would like to contact our dedicated Customer Service department on sales@karabar.co.uk
They can look into this further for yourself.
I am very sorry for the inconvenience this may have caused.
Warmest Regards,
Karabar Team
Reply from Karabar
Hello,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Very fast and good service
Very fast and good service, used standard delivery, received the masks on the next working day
26 August 2020
Unprompted review
Reply from Karabar
Hello David,
Thank you for your very positive review.
We are glad to hear you were pleased with the delivery of your order.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
disappointingly good quality!
I bought these washable face masks after reading negative reviews about them on a popular selling site. They said the masks were so thin they wouldn't protect you. I have asthma so find it hard to breath with a mask on and thought these sounded great. They have obviously changed the way they make them since then, they were disappointingly good quality! Normal people will still find them light and breathable. They are a good fit and lovely style. My search continues for a poorer quality mask that might not protect me but will allow me to breathe better.
26 August 2020
Unprompted review
Reply from Karabar
Hello Jane,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Great product but useless delivery…
Great product but useless delivery company.
18 August 2020
Unprompted review
Reply from Karabar
Hello Mrs Bazire,
Thank you for your positive review, despite being disappointed with the delivery.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Amazing customer service
I bought one of their products from Amazon - 2 pieces of luggage. The big one, had one of its wheels smashed due to mishandling from the airport staff, so I contacted Karabar customer support via Amazon customer service (as the luggage was still under warranty). I contacted them on a Sunday afternoon and they responded within an hour or so. By Tuesday lunch time I had my replacement delivered to my door. No extra-costs what so ever, delivery was free of charge as well. Really you cannot get better customer service experience.
18 August 2020
Unprompted review
Reply from Karabar
Hello Dan.
Thank you for your positive feedback.
We do apologise for the slight issue you experienced.
I am delighted to hear our dedicated customer service team reached a suitable resolve with you.
I have passed your comments onto our dedicated customer service team.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Good product .speedy delivery
Good product .speedy delivery. Good value for money. 👍
16 August 2020
Unprompted review
Reply from Karabar
Hello John,
Thank you for your very positive review.
We are glad to hear you are happy with the service provided and the item you have received.
Please let us know if you require any further assistance.
Warmest Regards,
Karabar Team
Excellent customer service
Excellent customer service. The delivery came on time and the product was in good condition
10 August 2020
Unprompted review
Reply from Karabar
Hello Amirah,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Prompt delivery
Prompt delivery. Quite comfortable except for elastic that pulls on my ears.
9 August 2020
Unprompted review
Reply from Karabar
Hello,
Thank you for your positive review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
One very satisfied customer!
One very satisfied customer!
My Karabar Shopping Trolley... 1) arrived within two days (free delivery!)... 2) in a small package... 3) took a quarter of an hour to assemble... 4) is quiet and stable... 5) and is larger than I expected.
But best of all it is fully insulated to keep the contents cool on the hottest of summer days. The cashier at my local supermarket wanted to take a close look at the 'Karabar' label when she saw it was thermally insulated!
8 August 2020
Unprompted review
Reply from Karabar
Hello Ronald,
Thank you for your excellent review.
We are so delighted with your feedback.
We are glad to hear you are pleased with your purchase.
I do hope to see you again very soon.
Warmest Regards
Karabar Team.
Very Helpful
Order got lost in the post but their customer assistant sorted it out in record time. Thanks.
6 August 2020
Unprompted review
Reply from Karabar
Hello Luke,
Thank you for your positive feedback.
I am delighted to hear our dedicated customer service team reached a suitable resolve with you.
We do apologise for the initiate issues you experienced.
Please contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
Shopping experience has become a lot more pleasant.
Exactly as promised re: delivery .
The buggy has big sturdy wheels so easy to manoeuvre around footpaths and curbs.
Good size - shopping experience has become a lot more pleasant.
29 July 2020
Unprompted review
Reply from Karabar
Hello Mrs Honan,
Thank you for your very positive review.
We are delighted to hear you are pleased with your purchase.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Fast delivery and good price!
28 July 2020
Unprompted review
Reply from Karabar
Hello Mihaela,
Thank you for your positive review.
We are glad to hear you were pleased with the delivery of your product.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Second lot of face masks poor…
This second purchase of face masks was disapponting as the mask were of inferior quality compared with the first purchase for the same price.
27 July 2020
Unprompted review
Reply from Karabar
Hello Bob,
Thank you for your review.
Firstly, please accept our apologies.
We are sorry to hear you experienced such problems with your order.
Again, please accept our deepest apologies for any distress and inconvenience this may have caused.
Warmest Regards
Karabars Team.
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