The service from the start to finish is really good. I was kept updated from the order to delivery. I had few items that were somewhat defective and Karaca were helpful in replacing the items.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am extremely pleased with my dining set. One of the bowels was chipped, after corresponding with the customer service team, a replacement was sent out. A professional team, I would purchase from th... See more
Company replied
very easy to order and keep me updated with delivery date also quick delivery. i find the product is a little tricky sometimes it give me just half a cup of coffee and next time will give me a full c... See more
Company replied
Overall, I’m very satisfied with my experience and would give 5 stars. The products are great quality and everything met my expectations. The only small issue was that the delivery was a bit slow,... See more
Company replied
Company details
- #211 of 228 best companies in Homewares Shop
- #8 of 8 best companies in Ceramic manufacturer
- #80 of 92 best companies in Kitchenware Shop
- #122 of 135 best companies in Kitchen supply shop
- #11 of 11 best companies in Pottery manufacturer
About Karaca
Written by the company
Karaca is in Hollywood
Karaca proudly made its distinguished debut in Hollywood this year during awards season, where The Karaca Red Carpet Dinnerware Collection, graced the tables of the stars. The exclusive Karaca Red Carpet Collection, featured at these star-studded events, is now available in stores and online for all to enjoy.
Hull City x Karaca
Karaca’s strategic partnership with Hull City transcends the boundaries of the pitch with the naming of "The Karaca Circle Restaurant" within Hull City’s Stadium where fans can now enjoy a great meal served on Karaca’s contemporary, timeless, and chic designs.
This partnership not only reflects Karaca’s commitment to excellence, but underscores its dedication to nurturing community involvement.
About
Since 1973, Karaca has been the top global brand in home, design, and lifestyle, inspiring and innovating everyday moments. Our products represent a fusion of brilliant engineering, artisanal craftsmanship, and thoughtful designs aimed at enhancing your daily experiences. Whatever your needs, Karaca products and services will inspire creativity and enjoyment, blending cutting-edge technology with friendly & familiar features. Join us, as we set the standard for quality, style, and value.
Discover our Categories
Air Fryers Small Appliances Tableware & Drinkware Cookware & Bakeware Kitchenware Home Decor Shop Offers
Free Delivery when you spend £60 or more
90 Days ReturnsFree Return within 90 Days
Pay Your WayApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
Stores
📍 Karaca Tottenham Hale Retail Park
Tottenham Hale Retail Park Unit 8, Broad Ln, London N15 4QD, United Kingdom
📍 Karaca Westfield London
Westfield London Shopping Centre Unit 1232, Ariel Way, London W12 7HT
Contact Us
Monday - Friday 9:00 - 18:00
Download Karaca App Now
Contact info
London, United Kingdom
- karaca.co.uk
4.1
Great
6K reviews
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great price
11 April 2025
Reply from Karaca
Dave,
Thank you for sharing your positive experience with us.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Lovely Eid Gift
Lovely product! Bought as an Eid gift for my sisters to put sweet treats in. They both loved it too.
18 March 2026
Reply from Karaca
Attiya Sheikh,
We're happy to hear that the product was well-received as Eid gifts for your sisters! Thank you for sharing your positive experience with our product; we appreciate your feedback.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Ervin Tchakar,
We're happy you feel this way about our products and appreciate your recommendation! Thank you for sharing your positive experience with us.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Anissa,
Thank you for sharing your positive experience with us.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
The instructions were so easy within minutes got my carf
It was simple and straightforward howto apply for the card.
The company is keeping it very short and precisely 👌
12 May 2025
Reply from Karaca
Rose Mundenda,
We're happy to hear that the application process was simple and straightforward for you. We appreciate your positive feedback and are glad you had a good experience.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
I purchased several items from Karaca…
I purchased several items from Karaca UK on 31/12/2025, including plates and a teapot.
After only a few normal uses, the plates developed visible cracks and the logo on the back faded significantly after dishwasher use.
The teapot has also developed permanent staining and surface deterioration on the exterior, which does not come off even after cleaning.
These issues occurred under normal use and clearly indicate poor product quality. It is very disappointing that multiple items from the same purchase are affected.
I have contacted customer service with photos and my receipt and expect a full refund or replacement in line with UK consumer rights.
31 December 2025
Unprompted review
Reply from Karaca
Dear Customer,
Thank you for reaching out to us regarding your recent purchase.
We are sorry to hear about the issues you have experienced with your items. We understand how disappointing this must be and we appreciate you bringing this to our attention.
In order for us to assist you further and review this matter in detail, we kindly ask you to provide your order information. This will allow us to locate your purchase and proceed with the appropriate steps.
We look forward to your response and will be happy to assist you as quickly as possible.
Kind regards,
Karaca Porcelain United Kingdom
Reply from Karaca
Mr Murat Yoney,
We appreciate you taking the time to share your positive experience. We are happy you enjoyed our product and service.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Excellent service and company I recommend it 👍 👌
I"am very pleased with the dinner set they look beautiful 😍, the quality is excellent 👌
13 March 2026
Reply from Karaca
Malgorzata Turosinska,
We're very pleased you find the dinner set beautiful and the quality excellent. Thank you for sharing your positive experience with our product!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Good items and delivery was fast
17 March 2026
Reply from Karaca
Mr. C. Mooney,
We're happy you received good items with fast delivery! Thank you for your positive feedback; we appreciate it very much.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
The experience was great thank u love…
The experience was great thank u love the products thank u again
17 March 2026
Reply from Karaca
Manolya Mahmut,
We're happy you had a great experience and love our products! Thank you so much for your positive feedback; we truly appreciate it!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
We were very pleased with Karaca and…
We were very pleased with Karaca and their home delivery system was excellent. They took great care of us, thank you very much to the Karaca staff.
5 February 2026
Reply from Karaca
Gulsum Dogan,
We're happy to hear that you were pleased with our home delivery system. It's great to know that our staff took excellent care of you. We appreciate your positive feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Great product and faste delivery !
16 March 2026
Reply from Karaca
Sevgil Shukri,
We appreciate your feedback and are so glad you are pleased with the great product and the fast delivery! If you have questions, contact us.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
M Alsheik Ali,
We're happy you find our product the best and of good quality. Thank you for your positive feedback; we appreciate it a lot.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Very nice and very good
14 March 2026
Reply from Karaca
Mr Dr ,
We're happy you had a good experience. Thank you for your positive feedback; we appreciate it very much.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Dear Customer,
Thank you so much for your kind message.
We are very happy to hear that you are satisfied with the quality of your product. Your feedback truly means a lot to us and encourages us to keep providing the best experience possible.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards,
Karaca Porcelain United Kingdom
Quality is perfect...
12 March 2026
Reply from Karaca
Dear Customer,
Thank you so much for your kind message.
We are truly delighted to hear that you are happy with the quality of your product. Your satisfaction means a lot to us, and it’s always a pleasure to know that our products meet your expectations.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards,
Karaca Porcelain United Kingdom
It's okay
It's okay
Good capacity
Too many bits to install
Sometimes the hand process stops to work
3 June 2025
Reply from Karaca
Ahmad Asqalan,
We appreciate your feedback and are sorry the installation was difficult. We'll look into the hand process issue you mentioned and work to improve.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Reply from Karaca
Shirin Mirzaaghaee,
We appreciate your feedback and are so glad you are pleased with the good quality, nice packaging, and fast shipping!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Some of the glasses I ordered were…
Some of the glasses I ordered were seconds, bent and non uniform. The company was great. They refunded immediately after I sent them a photo. Some of the glasses were good though.
13 March 2026
Reply from Karaca
customer,
We appreciate your feedback and are sorry some glasses were not up to standards. We're glad we could quickly resolve the issue with a refund after you sent a photo.
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
Date of experience: 11/03/2026 →
Everything was great! The ordering process was smooth and easy. Really happy with the experience so far. Thank you and best regards.Helen,Russell
11 March 2026
Reply from Karaca
helen Rusvery,
We're happy to hear that the ordering process was smooth and easy for you. We appreciate you taking the time to share your positive experience with us. Thank you for your feedback!
Please mail us at info@karaca.co.uk, if you have any question.
Karaca UK
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