karton.eu Reviews 16,129

Very good costumer service
Had a couple problems with my shipment but they fixed it fast without any problems.
Very pleasant people.
I wish the quality of the plastic boxes was a bit thicker for the price, when you buy in low quantity.. They are still good quality thought, and with that service, i wouldnt hesitate buying from them again.

Terrible company. Still waiting for boxes. Paid over 150 euro for shipping expecting the boxes to be shipped within 5 days. The boxes went by sea!! We are still waiting nearly 2 weeks later....no boxes. No phone call from customer service. Their website has no translation into english.

great company. i ordered some boxes and paper about 4 times now. until now always fast shipments

All communication with the order team has to be on mail. When you try to call them, they just tell you that they are to busy and hang up. They are not helpful and not proactive at all. Everything is slow and overly complicated.

The low prices is the only reason they get 2 starts.

Contacted them 3 times, still no reply. Ordered for around 477 euro, no shipment, no response, seems like a scam website, i'll be contacting my bank to withdraw the money.

Oh and their phone number is false, it automatically shuts off instantly.

On their website it clearly states: The goods will be shipped after receipt of money

DO NOT TRUST THE 5 STAR REVIEWS, THEY ARE OBVIOUSLY BOUGHT AND FALSE.

EDIT: Karton.eu gave wrong address information to the shipping company and my order has been stuck for a few days because of it. Now Karton.eu sent me an email saying:

Please note that there is a charge for re-routing and storage. Unfortunately, we cannot cover these costs and must pass them on to you.

They are trying to scam me for money. My zip code is 2500 and door number is 85, i entered it on karton.eu website when i ordered. They falsely put my door number as 21 and zip code as 2100 so they can say it's my fault and charge me for money. I will go on with this legally.

I got the information that the product is no longer in stock for the next 4 weeks days after ordering and checking the status in my account without any information telling something does not work out... Also when they contacted me they said the printing file was still missing. I uploaded it in presence of my graphic designer, so the upload did not seem to have worked on there end. Also no information in my account that would get me suspicious. That lost time lead to me not having the product for the event I needed it for and no time to make a order with a better working company.
Thanks for nothing!

I ordered a large quantity of product on March 19th, some boxes were tailored made and I was expecting extra manufacturing time because of that. Still, the expected delivery (abroad of Germany) stated in the system was 3-18 April. I receive an email today April 26 that only now the order has been shipped, so it will take another 6-7 working days to arrive.
So tot order on 19 March, ready on 4-5 May? This massive delay has costed my company a lot so far. Customer service replying to solicitation emails like its normal to wait this long and that everything was specified on their website.
They had no problem in charging me twice extra prices because of the large amount/weight for shipping and for extra production they incurred on my tailor pieces. I would not recommend them if you are able to find another affordable provider.

Quality is very bad. When we received an order with boxes they were full of dirt and trash.
Another time I asked them per mail if possible to order same packing tape as last time, reply was that there is a processing fee when I order by mail. So I ordered packing tape online but
they charged an extra processing fee anyways after. I had already paid by paypal via the shop system so I ignored the processing fee. Now they are sending a warning with reminder fee without even the slightest notification.

11/12/23 : I ordered boxes on November 21 and I still haven't received anything. Nothing in my mailbox, nothing in my email box or SMS alerting me of the delivery. And when I contact them they tell me that it has been delivered!!! And nothing else...
I spent 85 euros and received nothing... It's up to you if you want to try it ?!

30/1/24 : Hello,
- When we buy a good with delivery, we expect the good to arrive and to be notified when it arrives
- When you prepare a month in advance for a move to buy boxes, you don't expect to have to buy other boxes at the last minute to be able to make the move possible! Thanks for the stress!
- When two months after the purchase we end up getting a refund, we don't expect that by email, we ask you to review your opinion on trustpilot! But it’s still the minimum to get reimbursed !
- So NO you will never see me again as a customer! We see how you don't put yourself in the place of the customer who has to move...

I ordered some package from the website. In the confirmation email was said shipping outside the country 7 working working days. 7 working days later the shipping is still in Germany and is not out even for delivery to Austria. I needed the package for this weekend. Shame on your shipping times,they are not correct, you are lieing your customers. How can I order again from you?

The website is easy to use. I found the products I needed without any problem.
Delivery was quick and the price is good.
I will definitely buy from this company again.

Regular customer for over a year. Great price/quality! Can only recommend

The logistics speed is very good, but the products often break when arrive. The customer service is very good.

Great company, we will work together in the future with that company.

Great service!

they never answer by email. And not a professional company... Never sending the same amount of the purchased quantity.

Very fast and professional company. Even my carton box was wrapped in another small carton so that the ropes around it don't break my product.
Sehr schnelles und professionelles Unternehmen. Sogar mein Karton wurde in einen anderen kleinen Karton gewickelt, damit die Seile mein Produkt nicht beschädigen.

I placed an order for some boxes where there on the website was stated that the delivery would be up to 5 days abroad. The company charged my bank account the same day I placed the order.
After a week I sent an e-mail to the company to ask when I could receive the boxes as I had not heard anything. I only placed the order because of the quick delivery as I had to use the boxes soon. I was told in a reply that they could not deliver as quick as was stated on the website and in the order confirmation.
I then wrote a reply that I wished to cancel the order as it would be too late for me to receive the boxes.
I never heard anything back. At first they replied fast but now after I wrote that I wanted to cancel the order I haven't heard anything for 8 days. I have tried to send several e-mails but I get no response.
Now I had to go to my bank and object so I hopefully can get my money back for a product I never received.
I am very disappointed of this service.

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Update 6/12/21:
Copy paste from "My account"
Shipping options: Shipping to abroad
Not shipped yet
Shipping time: 20.11.2021 - 22.11.2021

Easy to use website and lots of choice. fast delivery. All round great product and service.

complete scam. I ordered 6 boxed, each 100 envelops and i received one envelope after one month. They dont reply to my emails