Kartra  Reviews 

129
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Been waiting a week for a response to get my email list approved. Too slow to respond to business owners. Who can run a business with such slow responses. Needs better and faster customer s... See more

Company replied

Rated 4 out of 5 stars

everything being integrated is great, I'm able to do most everything I want to. Email deliverability has been pretty solid too. Tech support has been able to answer any questions I have. I'm fairl... See more

Company replied

Rated 5 out of 5 stars

Kartra is the best platform I've used for my business. I've used Convert Kit, Active Campaign Campaign and Klaviyo for my business, but they never offered me everything I needed into one platform. Kar... See more

Company replied

Rated 5 out of 5 stars

I love Kartra. I was looking for an all-in-one solution that's easy for my team to use and Kartra does not disappoint! I highly recommend this software for any entrepreneur, business owner, expert, or... See more

Company replied

Company details

  1. Business-to-Business service
  2. Affiliate marketing service
  3. Email service provider
  4. Software company
  5. Web collaboration platform

Written by the company

Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. Build stunning pages and sales funnels with Kartra's intuitive drag-and-drop page builder. Customize everything to your liking, or choose from a selection of professionally-designed templates and done-for-you campaigns that save time and effort. Grow your email list with ease. Use forms to capture leads and set up autoresponders to effortlessly earn more. Create memberships and online courses that make an impact and can be sold to anyone—in any location or time zone. Maximize the value of each customer with Kartra's customizable checkout options. Boost your profits with upsells, downsells, subscriptions, or cart abandonment sequences. With 0% transaction fees, you keep every dollar you earn. Streamline your appointments and save time with Kartra's convenient booking calendar feature. Pre-qualify leads with questionnaires and set up automatic meeting links for seamless scheduling. Kartra offers all of these features, and so much more. Start a 30-day free trial to see how Kartra can save you time, boost your profits, and transform your online business growth.


Contact info

3.2

Average

TrustScore 3 out of 5

129 reviews

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3.2

All reviews

(129)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Kartra is the best platform I've used…

Kartra is the best platform I've used for my business. I've used Convert Kit, Active Campaign Campaign and Klaviyo for my business, but they never offered me everything I needed into one platform. Kartra offers everything in one platform, emails, landing pages, membership portals, email series/sequences, funnels and so much more. I was able to save $200 per month switching to Kartra and they're always making the platform better and taking care of their clients offering new perks. Oh and the Customer service is AMAZING!!!

3 October 2023
Unprompted review
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Reply from Kartra

Thank you for these kind words and your recommendation! We care about you, appreciate you, and are cheering you on as your business grows! More perks are coming your way soon!

P.S We think you are amazing too!

The Kartra Team

Rated 5 out of 5 stars

Save Time and Increase Revenue with Kartra!

As a solopreneur, I am always on the lookout for tools that can streamline my operations and enhance my productivity. At one point, my business was a puzzle of different systems and I realized I was wasting so much time trying to integrate them all. Finally, I turned to Kartra’s remarkable all-in-one platform, and it has completely revolutionized my business operations! With its intuitive interface and user-friendly design options, I was able to create stunning web pages, funnels, calendars, membership portals, and courses that perfectly aligned with my brand. Having the ability to customize every aspect of the customer experience guaranteed a professional and engaging online experience. Most importantly, the automation and tracking metrics allow me to see my entire business and customer experience on a high level. My clients often compliment me and say, “You must have a team because your website and CRM is flawless!” But no, I am a solopreneur that only uses Kartra! 😊

As a bookkeeping business, I was particularly thrilled with Kartra's membership portal, broadcasting feature, and course creation capabilities. These features allowed me to expand my offerings and provide my clients with valuable resources and educational content. The platform's versatility opened up new avenues for revenue generation and business growth that’s not typically provided within my industry!

Whether you are selling products, services, or engaging in affiliate marketing, Kartra will undoubtedly save you time, money, and enhance your overall business performance.

1 October 2023
Unprompted review
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Reply from Kartra

Dear Angeliitta,

Thank you for this wonderful, helpful review. We are so happy that Kartra serves your business in these ways and we appreciate you as a loyal customer. Saving time is the benefit we hear the most from customers, and we love it!

With kindness,
The Kartra Team

Rated 5 out of 5 stars

Great all-in-one solution

Great all-in-one solution - webpages, shopping cart, email marketing, video hosting, webinars, calendar booking, quizzes, and more. I’m very satisfied with it.

3 October 2023
Unprompted review
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Reply from Kartra

We're thrilled to hear that you're satisfied with Kartra's all-in-one solution! Thank you for being a valued customer.

Rated 5 out of 5 stars

Kartra is a powerful all-in-one

Kartra is a powerful all-in-one platform great for online business operations and marketing automation. It offers an intuitive interface, extensive features like landing page creation, email marketing, and CRM. However, it can be pricey for small businesses and customer support couldn't be better. Its robust functionalities streamline online business management making it a solid choice for those seeking comprehensive solutions in one platform.

3 October 2023
Unprompted review
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Reply from Kartra

Thank you for sharing your experience with Kartra! We're glad to hear that you find our platform powerful and comprehensive for your online business needs. We're continuously working to enhance our offerings and appreciate your feedback.

Rated 5 out of 5 stars

I am so impressed that Kartra has…

I am so impressed that Kartra has automatically added me to their new upgraded membership level at no extra cost to me. They always make me feel valued as a customer and their customer care is great!

2 October 2023
Unprompted review
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Reply from Kartra

Dear Lisa,

We think you are great! Thank you for this review, we are so happy to read it. We believe this will help others who are shopping for the best marketing and membership tool to know the power of Kartra's customer team.

Cheers to your success, we cannot wait to see what comes next!

With gratitude,
The Kartra Team

Rated 5 out of 5 stars

Entrepreneur Friendly and Best Platform for Business!

First of all the Kartra platform is everything I need as an entrepreneur. Instead of having a half a dozen different platforms to deal with, I can run my entire business using just Kartra. Second, the customer service is by far the best I have ever experienced. Top notch all the way I can't say enough about Kartra. Thirdly, the price is both affordable and worth every dollar. Typically you would expect something negative. But honestly my experience with Kartra has really been THAT good!

2 October 2023
Unprompted review
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Reply from Kartra

Thank you for sharing your fantastic experience with Kartra! We're thrilled to hear that our platform has been instrumental in streamlining your business operations. Providing top-notch customer service is a priority for us, and we're delighted to know that you've had a positive experience with our team. We appreciate your support and look forward to continuing to exceed your expectations!

Rated 5 out of 5 stars

Kartra has simplified my business

Kartra has simplified my business in ways I can’t begin to explain! So much of my headspace has been cleared up because Kartra allows me to remain in my zone of genius while they take care of the rest. Highly recommend!

2 October 2023
Unprompted review
Kartra  logo

Reply from Kartra

Dear Chasity,

Thank you for sharing this! We are so happy that Kartra works well for you! We appreciate you and are here for you! Cheers to success with your business!

With kindness,
The Kartra Team

Rated 5 out of 5 stars

Great marketing tool

I Hance been using Kartra for 5 months now. I love the ability to set up email sequences, broadcast and monitor leads automatically Create websites, pages and link to viveosis a great resource and time save.

18 August 2023
Unprompted review
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Reply from Kartra

We're delighted to hear that Kartra has been a valuable marketing tool for you! It's fantastic to know that you're utilizing features like email sequences, lead monitoring, and website creation to streamline your business operations. Keep up the great work!

Rated 5 out of 5 stars

Customer service and ease of use

Customer service and ease of use. The funnels have been helpful. My page loads fine. No issues at this time.

1 October 2023
Unprompted review
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Reply from Kartra

Glad to hear you're having a positive experience with our customer service and funnel features! If you need anything, just let us know.

Rated 5 out of 5 stars

Excellent Automation, Great Customer Service

Membership platform is good, customer service has helped me on several occasions (I've always gotten quick and helpful service, so I really don't understand why people are hating on that), features for automating email campaigns, membership services, and pretty much your whole online business are second to none. Been running our business - Dementia Success Path - on Kartra for 3 years and it has been great.

1 January 2023
Unprompted review
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Reply from Kartra

We're thrilled to hear you're enjoying our automation features and finding value in our customer service! Thank you for trusting Kartra to power your business for the past three years.

Rated 1 out of 5 stars

Page Load Speed is the WORSE!

Dear KARTRA,

Please seriously consider radically improving your server speed so that your customers website pages load as fast as your competitors. We, your customers, deserve the hard working recognition from search engine results for our online businesses, but it's fruitless if the platform we host from doesn't work as hard for their customers!

Based on one (of many articles) KARTRA is below average to poor in their server performance and page loading speed.

KARTA only needs to do a speed test on their own Home page using GooglePageSpeed Insights Tool to see for themselves how poor their page scores in page loads, performance, and so on.. This is bad for our business.

Will KARTA ever improve this? Or do many of us need to take our business elsewhere?

10 October 2022
Unprompted review
Kartra  logo

Reply from Kartra

We appreciate your feedback and understand the importance of server speed for online businesses. We continuously strive to enhance our platform's performance to ensure optimal user experience. Rest assured, we're committed to addressing these concerns and improving our service. If you have any specific issues, please reach out to our support team for assistance.

Rated 2 out of 5 stars

Terrible affiliate program

They simply cancel your affiliate program after you do all the work for them and don't give you a change to grow before earning commissions. Choose Hubspot or ActiveCampaign.

3 August 2022
Unprompted review
Kartra  logo

Reply from Kartra

We appreciate your feedback. We'd like to learn more about your experience with our affiliate program to address any concerns you have. Please reach out to us with more details so we can escalate it to our affiliate program department.

Rated 1 out of 5 stars

My daughter did a TEFL course with this…

My daughter did a TEFL course with this crowd and I paid in full with my credit card. I only noticed today that they have been been debiting various amounts from my account over the past 6 months, probably longer but my bank records only allow me to go back 6 months. Make sure they don’t get your bank details!

1 May 2022
Unprompted review
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Reply from Kartra

We're sorry to hear about your experience, but it seems there might be some confusion. Kartra provides a platform for individuals to sell their services, but we don't handle billing for those businesses. Please reach out to the service provider directly to address any billing concerns.

Rated 1 out of 5 stars

I agree with the negative reviews…

I agree with the negative reviews written here. Auto-save didn't exist and system crashes with hours of lost work was frustrating. And the support was non-existent. It is disappointing that when you cancel, they immediately cancel your access to Kartra even though you've already paid for a specified time period and they don't offer any refund for period of revoked access. It's important that people know to export all their email lists and data prior to canceling the subscription.

19 March 2022
Unprompted review
Kartra  logo

Reply from Kartra

Thank you for your honest feedback and we apologize about any inconvenience you experienced while with us. Our billing support team is here to address any discrepancies regarding the end of your service. Please don't hesitate to reach out if you have any concerns or questions. We're here to assist you.

Rated 4 out of 5 stars

Kartra has come a long way.

Kartra has come a long way since I first signed up for their services, almost 3 years ago.
Their customer service is indeed slow (it takes a day or two to get back to you), but they are doing a good job answering your concerns after all.
Their platform is easy to use for building landing pages, forms, funnels, memberships and one-time products.
The only complaint I would have is the ability to use upsells/downsells properly. There are a few payment processing aspects that should be offered such as one-click upsells (make it easier) or applying a coupon with certain variations with PayPal. Their upsell/downsell functionalities are not that flexible.
Other than that, Kartra is a good all-in-one platform for anybody who wants to create a solid online business.

17 March 2022
Unprompted review
Kartra  logo

Reply from Kartra

Thank you for sharing your experience! We appreciate your feedback and are continuously working to improve our services. Your insights help us enhance our platform for all users. If you have any further suggestions or questions, feel free to reach out to us. We're here to help you succeed in your online business journey with Kartra!

Rated 1 out of 5 stars

If I could give them minus stars

If I could give them minus stars, I would. Their product is substandard and clunky. They try to do all things and don't do any of them well and they charge you an arm and a leg to do it.

Most importantly - DO NOT pay for the full year. If you change your mind they DO NOT REFUND partial use. So, if you pay for a year ($2,000), and you only use 6 months - too bad... they don't refund past 30 days.

Their customer service is crappy, their product is crappy. Their attitude is crappy.

13 January 2022
Unprompted review
Kartra  logo

Reply from Kartra

We're truly sorry to hear about your experience. Your feedback is valuable, and we take it seriously as we strive to improve. Regarding refunds, we do have policies in place but would like to understand your situation better. Please reach out to our support team so we can address your concerns and work towards a resolution.

Rated 1 out of 5 stars

No customer support 🤯

Horrible product. Horrible service.

Hours passes and you get no answer.

When you get answers, they don't take responsibility even when you actually try to pay them.

It's so freaking bad and so expensive.
I don't get how they still are in business. 🤯

Use your money on something else.
Buy yourself something nice and find another company.

There's free products out there with better support and a better product.

Then responds TWO YEARS later on a bad review wanting to give me another chance... What a joke...

5 January 2022
Unprompted review
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Reply from Kartra

We're sorry to hear about your experience. We're continuously working to improve our platform and customer service. We'd love for you to give us another chance to exceed your expectations. If you're willing, please reach out to us, and we'll do our best to address your concerns and make things right.

Rated 1 out of 5 stars

Absolutely terrible - AVOID.

Absolutely terrible - AVOID!

Platform is "clunky" to say the least, and very slow. Some editing elements get hidden, and some you just can't ever manage to get to the icons before they disappear. It is a bit like Wordpress 18 years ago!

Worst bit is support. Ask them a question and they just point you at documentation. Tell them that doesn't fix it and they just point you again. Insist and they say "We'll convert it to a support ticket", close the chat and then, (yes you know what is coming) they send you to the same documentation!

It is support stupidity at it's finest. No ownership of issues, no real understanding of the customer.

13 August 2021
Unprompted review
Kartra  logo

Reply from Kartra

Thank you for your honest feedback and taking the time to leave a review! We strive to provide excellent service, and it's disheartening to hear that we fell short of your expectations. We appreciate your feedback and will work diligently to address these issues to ensure a better experience for all our users. If you're open to it, we'd love the opportunity to make things right. Please reach out to us, and we'll do our utmost to resolve your concerns promptly.

Rated 1 out of 5 stars

Feels like a startup

I really want to love it, but I don't.
People are raving about Kartra, I'm struggling to see it.
It has loads of features most of which seem half finished.

This is what you should know.

1) The support is a joke - live chat is active for a few hours a day. You often have to wait and most of the time they cannot help you because they cannot access your account and refer you to submit a support ticket (which usually lasts 2+ days to hear back from) or they send you to their FB group to ask users?? Seriously?

2) You cannot "undo" in the email editor. What?

3) Calendar is great but syncs with all connected calendars so you get the events created in all connected calendars.

4) Media library is only for certain features, not for emails.

5) It has minimal support by 3rd party apps

6) You cannot see who unsubscribed from your lists so you can delete them (because they are not removed if they unsubscribe from all lists)

7) Email text editor looks like from Windows 98 and is just as buggy.

I could go on and on, but this should be enough.
As I said, a lot of potentially great features but most half done.

I'm trying to toughen it out and see if they fix all these things (or find out it's just me).

I'm sure there's a lot to love but I'm still searching.

9 March 2021
Unprompted review
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Reply from Kartra

Thank you for your feedback! We've come a long way since then and have made significant improvements to address issues like support accessibility, email editing, calendar syncing, and more. We'd love for you to give the new Kartra a try and see the positive changes firsthand. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help make your experience with Kartra a great one.

Rated 3 out of 5 stars

Draft emails should auto-save

Draft emails should auto-save. I have to wait on client approval for A/B tests. Sometimes I get a response days later and will have to either leave the window open for days or totally recreate the email. Karta has many small frustrations like this.

**EDIT: changing this review to a 3/5. I frequently email the support team (when I'm too lazy to trouble shoot) and they always get back with a thorough response within 24 hours - so thx Kartra!

24 January 2021
Unprompted review
Kartra  logo

Reply from Kartra

Thank you for your feedback! We've implemented auto-save for draft emails based on your suggestion. Your input is invaluable in helping us improve. We appreciate you being a part of our journey to enhance the Kartra experience.

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