Kaseya Reviews 92

What a horrible company you fired a cancer patient and have no conscience that they might end up in the street. I hope there is a hell for you all to go to it!

Kaseya, is totally out for their bottom line. I was looped into becoming a Kaseya Partner when they Bought Datto, only to let Datto die on the vine. They keep trying to sign me up for more and more products and they don't care at all if I make money as long as they do. It started with their Powered Services, which literally do nothing. They make you sign a 3 year contract and if you complain it doesn't work, they try to sign you up for MORE crap that doesn't work.

Entirely unorganized. Didn't send invoices for a year and then charged the YEARLY RATE each month. Emails to customer service rep went unanswered for weeks until after our FY closed.

Once you're in, there is no great way to cancel service - talking to reps apparently doesn't matter, even though they record meetings - ENSURE EVERYTHING IS IN WRITING.

Trying to get the invoices cleared up is an ongoing nightmare. We were told that Kaseya when acquiring Backupify people were trying to "game the system." Deplorable and a million other words are going through my mind. I will be shocked if they remain in business.

I had been using Backupify for 11 years. Datto bought Backupify then Kaseya bought Datto.
The system I used stopped working over 3 years ago.

I could not get it cancelled. All of their processes did not work.

Our visa card finally expired about a year ago so Kaseya started paying attention to send us overdue notices. I was happy to pay as long as I could cancel.

In May of this year I finally got them to cancel after dozens of phone calls, emails, tickets.

I though that was the end of it now today I have a new email saying they want me to pay for the back charges. I rang then but they can not take my money because I do not have an account on their portal and only one area of their accounts receivable deals with Backupify accounts. Crazy super unprofessional stuff.

Absolute horrible company to do business with! constantly trying to get you to sign 3 year terms, and when that term is up. they still charge you after you already told them you are done. FTC is the next call

Kaseya destroys every company they buy. Their solutions continually break. They usually blame Microsoft for their failures. The support is the worst I have experienced from any company ever. I have 3 support tickets open right now, and one is from 3 months ago. I contact our sales rep for help and support will respond. They ask me to do something and want the result. I provide the result, and they don't answer. This is a reoccurring theme. They continually tell us something is fixed and then it happens again, and we start all over. We used to use Datto, they were acquired by Kesaya, and we have had a horrible experience with absolutely every Kesaya product we have used. I'm not even going to try and cover the billing issues, yikes.

As a long time customer of Spanning, I was wary about the integration into Kaseya. Over roughly two years it has been nothing but cold calls / email for my account-manager-of-the-month aggressively seeking to cross-sell other products.

The integration of Spanning's very functional account management/payment system is a complete disaster that I wasted tens of hours trying to resolve. I finally requested to cancel my account and I moved my backup services to AFI.si. Of course, Kaseya doesn't offer prorated refunds and would only offer to move my pre-paid balance to another Kaseya product. Like hell.

The silver lining in this story is that AFI is a dream to work with in all regards and integrates much better with Google business. It literally took me a couple of minutes to get set up and in a couple of hours, all of my company's data was safely backed up.

I only wished that I had changed sooner.

I want to remove the star as they are not worthy of any.
Support constantly defers to KB articles that do not address my question. They are always vague and do not provide a direct answer. When you purchase a product and describe your circumstances, the limitations are not mentioned. After the product is installed, even though the functionality is in the portal, Datto will tell you this is a known issue and they can't help you. Time to move away. DO NOT USE THIS PRODUCT.

Datto backup is like watching paint dry. But that would at least go quicker. Also, Paint doesn't ask you 2 times a day if you would like the paint to keep drying.

Kaseya´s support is truly horrible. 9/10 of the tickets is "we will have a look" followed the day after by an email "if we don't hear from you we will assume this is solved" and then his goes back and forth. Its either this or they straight up tells us that there is no fix for errors in their backup service.

≈75% of our sites have backup issues.

Use if you like to get shafted.

Would not stop our subscription saying we were too late and then too early (!!!) to provide the notice. Trying to get out for the third year now

Last years renewal they stitched us up so we ended up paying for more licences than needed.

We decided to move but now Traverse is down and this is exactly what I got from support

Identified - Our internal teams are making necessary updates to Traverse. These teams are working around the clock to complete these updates.

We will provide an update as soon as possible and we will reinstate the Traverse module as soon as the changes are made.

While we hope to complete this within a week, we cannot make a guarantee on this timeline.

Aug 27, 2024 - 13:09 EDT

Yes maybe a week down on a monitoring system !! AVOID

Repeated emails were never responded to. Our "training" was a big sales pitch that we didn't ask for. There are fees associated with our product that were not mentioned when we signed up. We get repeated emails that have nothing to do with what we signed up for.

Unfortunately now work with Kaseya since their acquisition of Datto. What an awful company - have partnered with Datto for nearly a decade across a few businesses. Constant billing issues, constant service issues due to license numbers changing at will, absolutely atrocious account managers (and directors). Now trying to figure out how we can move away from them at the end of contracts - difficult when Autotask PSA runs our entire business and RMM is on over 2000 endpoints - however we will do it as I can't bare working with them anymore. If you are thinking about buying their products and reading this review - just get something better from a better partner, get halo and Ninja or a stack like that from a partner who cares about it's partners. Worst B2B outfit going. I have 20 years experience working in MSP and have run my own for the last 5 years.

Avoid at all costs. Like many of the other reviews below, there seems to be the same common theme. You are sold the world, talked into a long contract, and what you end up with is a system that doesn't do what you expected. When we complained and had a meeting, all the representative did was try to sell us more add-ons to make their system work. We were quoted incorrect prices on more than one occasion. Although we are still under a contract, we have stopped using IT Glue and Network Glue are they just don't work as sold.

Kaseya Quote Manager has a read only API and they refuse to give write access to perform simple tasks like syncing users from your PSA. As an over decade long partner, this sums them up, walled garden. Do not engage.

The company has blocked all access for our employees and clients, leaving us without cloud services due to an administrative error on their part. Additionally, since this happened on a Friday morning, they responded at the end of the day on Friday, leaving us blocked over the weekend as well. Many of our clients use the weekend for a significant portion of their business operations.

What a shocking company, seriously do yourself a favour and avoid, avoid, avoid.

Kaseya Took over spanning, lost files and emails that had been backed up previously, but no longer exist, we had a full years subscription remaining yet they continued to send "new" invoices, followed by collection demands, zero care, zero accountability, absolutely horrible company to deal with.

A contract is a contract even if it is for a different company!!
In october 2023 we wanted network glue. They sent us a contract to sign. We never got onboarded , we never got the software and the contract was made out to a different company that we do not Know.
Kaseya says it is still a valid contract even though we never got the product never used the product never got onboarded and the contract is in another companies name.
This has dragged out for four months now while the Vice President wants to decide. They claim the contract is valid even though it is not in our name or we never got the product. We just want our money refunded. We have gotten excuse after excuse. Mostly that they are busy. This is a very dishonest company. These people are ruthless and do not care about the customer or the customers customer. They refuse to do the right thing. They want to put your feet in the fire.

Got stuck with Kasaya after longstanding relationships using IT Glue and Autotask, I would avoid at all costs now.

If you have to work with them get everything in writing so you have a small slither of hope to have some accountability. They create contracts and billing term changes with no notice. Takes months of chasing and fighting to try get resolutions - that never really come.

Not once had anyone taken responsibility for mistakes or apologise.

The worst B2B company I have ever dealt with.

Without any agreement in place, Kaseya silently moved our organisation from a 1 year renewal to 2 years, forcing us in to an additional year that was never agreed. Despite disputing this successfully, we are now being billed for the second year regardless and Kaseya are ignoring all communication from us and instead just sending automated collection emails. Absolutely shocking and without a doubt the worst company we have ever dealt with.