Kaspa's Desserts Reviews 367

The desserts were very good quality and we were amazed at how quick they were making it, the desserts are also balanced with the strength of flavours and sizes. One thing to improve on though was the customer service as they didn’t really speak much and it was hard to know what to do.

the food is cold took 45 min for 4 milkshakes

Avoid at all costs. Order received was incorrect and Kaspa Desserts are refusing to issue a refund. Over priced and poor customer service. I will be taking this further.

The food is really great and the people are very kind with a nice smile. The food is nicley repersented and looks amazing and tastes amazing

Great people and staff and ver kind and helpful

If you’re looking for food so bad that you wouldn’t give it to your dog, you’ve come to the right place. These guys definitely know how to produce so called food that, in my view, is only fit for a cesspit. Avoid at all costs, the tasteless desserts are served cold. Outrageous that they can get away with this garbage.

The basque cheesecake is not nice, it isn’t proper basque it’s more like a New York cheesecake, I could taste the gelatin! The strawberry cheesecake frappe tasted like nesquick! When you pay Kaspa prices you expect better!

Beware of this scam!!! I ordered and followed the carrier on the app. He went to the top of my road, called me once and hung up, then drove off, never delivered my order and as of yet have been robbed of £53.58

I ordered online at 5pm, requesting delivery at 6:30. It arrived 7:10 with no communication & it was cold, not Luke warm just stone cold. My husband had a sundae which was £14 (shocking I know but desperate times and all that) and it was just like a sundae soup - all melted. Very disappointing- we only ordered a chocolate waffle and a sundae and it came to £22 and that was with £8 off (madness!) Definitely not worth the price unfortunately.

Over 2hours wait for a delivery. This is not acceptable so I cancelled my order . How can it take 2hours to make 2 milkshake and deliver them

Amazing service ! We had 19 in our party celebrating Eid, booked 3 hours in advance as wanted to have the right amount of seats. Staff were so quick and every dessert was to perfection ! Thank you Kaspa ! We had the best time

I don't have nothing against the workers, the only one thing that is upset me, is some of the poor quality products they are selling, very expensive, very low quality , the chimney cake is one of them, expensive and nothing compared with original chimney cake tasting....

The service was really nice, the people were friendly. I got the Bueno Cookie Dough and it was very rich, quite sickly on an empty stomach but it was delicious. The Cinnabites were like cinnamon churros except softer. Overall, it was a lovely, the food is always great but I would say, don't go on a completely empty stomach, might not be able to finish it all. Also get a drink, some of the foods can be claggy but it was really nice.

We went to the Wood Green branch the tables were full of dirty plates, the staff were moody, zero atmosphere. The dessert was mush and my daughter did not even want to finish it. Would not recommend I just wasted £9.

Today was a lovely day. Me and my family went to Kaspas after bowling. We odered various items like: crepe, hot chocolate, apple pie with custard, bubblish ice cream and more. My favourite was peanut butter milkshake! Just how i wanted it. KASPAS STAFF THANK YOU

I had a deeply upsetting experience at Kaspa’s Desserts in Longwell Green, Bristol, on 15 May 2025 between 19:17 and 19:37. My group and I were refused service while white customers around us were being served without any issue. We were ignored and treated with clear disrespect.

This was not the first time we’ve been treated unfairly here, but this time the discrimination felt blatant. It appeared to be based on our race and religion, which left us feeling humiliated and excluded.

I expected better from a national dessert chain in a diverse city like Bristol. This kind of behaviour is completely unacceptable. I hope Kaspa’s management will take this seriously and investigate how their staff are treating customers.

Until then, I strongly discourage others—especially people of colour or religious minorities—from visiting this branch.

Ism very unhappy bought ice cream com them got wrong order it’s happened twice we called I was told I will get refund till today they tried to blame just eat bu. It’s no just eat they gave wrong order order

Great service, best team, strawberry and bubblegum flavour Mr Wippy ice cream ,very good choice.

Colchester Kaspas . Food, health and safety is non existent in that place . A laptop was inside the fridge next to the cakes and stuff members were touching pancakes with their bare hands right after he wiped his nose . Then the girl who was receiving people went behind the counter to help out and right in front of me and grabbed a hand full of cookie dough with her bare hands. I went too few Kaspas already but this is definitely the filthiest one . Food poisoning should be advertised on the window.