Kaspa's Desserts Reviews 367

Their desserts are the best i use them on deliveroo the ice cream is out of this world soft and creamy i love their sundaes and their chocolate fudge cake is delicious . If you have a sweet tooth . I would highly recommend them. I think personally they are the best dessert shop and all of is beautifully arranged and packaged , i love kaspas

Fantastic service from Ahsan. Delicious food and good quantity

Ordered the Chocoholic Sundae to be delivered. What arrived was nothing like described. Not worth the money.

I cannot even find prices online, this has to be the worst website ever.

The waffle tasted horrible...not sure if it was eggs taste or gasey but it certainly wasn't right! Maybe it was a cleaning product they use on machine...tasted horrible anyway...I used to love it here...won't be coming again.

Asked for food intolerances however had no options even in allergy folder. Chose plant based Cronut. The only option however unavailable.

The ice cream here is amazing, and the staff is incredibly friendly! They even kept the shop open for longer so we could savor our delicious treats.

Jaspers Swansea lovely desserts excellent customer service, all food well presented and delivered in quick time. Will recommend to everyone

Shocking service from MK branch, my son had a massive long hair in his waffle, when husband complained, they said they could make another one but wouldn’t refund the money! Absolutely disgraceful customer service and no faith in the process of cooking another one and same thing happening. Shall not be returning anytime soon and I suggest no one else does either.

I chose kaspas as a birthday treat for my daughter and I was disappointed, the food was undercooked, the customer service was shocking. I love kaspas but would never ever visit Taunton kaspas again

Absolutely horrendous was waiting for a hour for my waffle and when it did come was 10 minutes after everyone finished theirs !!! Not good pal

Ordered online from Poole branch to find it was closed! Tried customer services but only response I got was they were looking into it!! Quick enough to take my money but not so quick to refund it!!! Such a shame as ordered many times before! Been a week now, absolutely terrible customer service

ordered online cookie dough cost around 8/9quid was UNBELIEVABLY small portions
when eating in it’s a more acceptable portion size
WASTE OF MONEY AND CALORIES ON
weston super mare

There was hair in my cake, and we tried to tell them and they werent having it and told us to leave and called security but security were fine with us as we told them the story of what happened and they were fine with us.

Nottingham kaspas 🤮
Me and my girlfriend had just been for a nice desert each at kaspas in Nottingham and little to find out half way through eating I had a whole fly covered in chocolate sauce in my waffle!!! I was outraged and requested a refund which was told they don’t know how to do so we was then offered a milkshake which I was not happy with at all!! Outrageous I would never come back to any of your branches ever again stay well away

A bunch of liars / scammers

Ordered from the kaspas Lincoln store via just eat, and they sent a the order with a missing item.

We phoned the store stating this and they said, we can get it refunded through just eat and to order again and refund again as a good will gesture.

Just Eat has refused to refund on both claims after explaining the situation and phoning kaspas again a week later they told us there's nothing they can do.

I left a Google review which kaspas lincoln responded too. Told me to contact them via their form for the person on the other end to just turn around and tell me they can't do anything...

A company to not trust.

I was going to be nice about this place however after an experience I just had when returning uniform I will be fully truthful, which is honestly nothing but nice. I worked here for a month, and was given 4 shifts (one of which I had severe tonsillitis, so was too sick to go in for). These shifts were from 5pm until “required”, and I was told to leave at 7 for two of them at 9 for another (however I was then told to leave at 8 for the last one). When given an interview I entered and was told to wait as the manager had other interviews, we all sat at tables in the restaurant and had to fill in an application form. One of the questions was availability, I put what I needed off down (28th june-5th july and 13th july.. this is what I put) and when doing the rota I was then given 2 weeks off, when I really only needed one. This meant that I wasn’t trained properly (something they used as an excuse to not giving me more shifts about an hour ago when I gave in my uniform). There was absolutely no training, we were told to drop everything if someone was at the door and were frequently shouted at to get the door if we were busy (for example if we were giving desserts to people). This was the only training I was personally given, which was okay as I have worked in hospitality for 2 years so knew what to do. Most of the time I was made to do the scrap work (brushing around tables, even when there were customers) because it wasn’t busy at all. The manager was honestly absolutely terrible, he hardly interacted with me and honestly laughed at me a lot of the time, he doubted my abilities even though I had a lot of experience before, and treated me like a child. There were also members of the staff that would laugh at me a lot for no good reason, for example one member came in and asked someone else “who the f is that” and the other one laughed. I felt uncomfortable and unaccepted during my time there, this being one of the reasons I left. I gave back my uniform about an hour ago from writing this (around 6:45), and when going in (well, my mum went in for me) they first said I had “not done any shifts so wouldn’t get paid” (I had the time sheets to prove it) and then had to look it up on his phone to know that I actually did the shifts. It’s the 6th of August, pay day is “anywhere between the 1st and the 6th of the month” and I am being paid tomorrow because he forgot I did not do a shift. I would ask questions when messaging my manager and he would ignore them and say “sounds good” or simply like the message. This establishment (Taunton) is absolutely terrible and quite honestly a disgusting place to work (I saw multiple staff members wipe their nose then make waffles etc) and I highly discourage anyone from working here in the future.

Always delicious treats and super friendly staff. New location in Taunton is one of the best.

Kaspa’s Bolton - just been served a pineapple “smoothie” which was basically, chunks of ice. You’re better off ordering tap water. Ridiculous service to go with it. Absolutely not bothered about the opinion of the Customer. No replacement or refund. The last £25 I waste at this place!

Kaspas Longwell Green Bristol.
Just like to inform you that the deserts I had with my family today were awful. The crepes were tough and I couldn't cut them with a knife. I couldn't have a coffee as there was no milk.
Terrible experience.