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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness in providing support. Many people highlight the exceptional customer service, describing the staff as friendly, responsive, and genuinely helpful in resolving issues and answering questions. The ordering process is frequently mentioned as smooth and efficient, with consumers appreciating the team's ability to handle changes and ensure satisfaction. However, some customers also noted occasional issues with order fulfillment, such as delayed deliveries or missing items. A few reviewers experienced initial problems with receiving defective products or incorrect sizes, though these were generally resolved through the company's customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers praise the high-quality... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high quality... See more

Customer service

Consumers consistently report highly positive experiences with customer service. Many reviewers describe the... See more

Staff

Clients share positive opinions on staff. Consumers consistently praise the team for being helpful, patient,... See more

Order

Reviewers mention positive feedback about their orders. Many customers appreciate the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been using the Katamu Weight Lifting Belt for a while now, and I couldn’t be happier with it. The quality is top-notch — you can immediately tell it’s built to last. What really stands out i... See more

Rated 5 out of 5 stars

I’ve been in Iraq in deployment for 6 months and this is probably the clothes I’ve ordered that I’m most excited to wear when I get back. The wife said they are amazing quality and showed them to me... See more

Rated 5 out of 5 stars

The customer service was outstanding – quick, friendly, and really helpful. What I loved most was the option to communicate via Discord. That’s such a smart idea! It makes everything more direct and p... See more

Rated 5 out of 5 stars

Quick and responsive especially when your products maybe a little late to arrival or if you need to update the product that you do want because they are getting SO MANY ORDERS. There was something mis... See more


Company details

  1. Exercise Equipment Shop

Written by the company

Born in 2022. At Katamu we build high-performance lifting gear. Our mission is simple: to fuel your growth, back your grit, and keep you lifting—physically, mentally, and for life


Contact info

4.9

Excellent

TrustScore 5 out of 5

424 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The belt works great

The belt works great! The 13mm it helps me a lot in squatting benching and deadlifting! It’s awesome, it keeps your back straight and helps you lift heavier. It’s amazing! The Katamuco Batman Lever Belt.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Katamu Lever Belt Review

The free wrist wraps that came with the belt was such a cool plus. In the advertisement they don’t tell you that you have to assemble the belt yourself, so be prepared with a screwdriver or drill. However after receiving my belt I was eager to use it for deadlift and it really helped, made deadlifts feel super smooth. Would recommend to other people that go to the gym and do heavy back workouts.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Communication

The ordering process was great, there was very good communication and when I ordered a wrong size I was able to return it and get a complete refund as well as reorder a new belt and I was able to communicate with them every step of the way. The belt feels great and after using it once I deadlifted 900kg

8 October 2025
Unprompted review
Rated 5 out of 5 stars

This company has been amazing

This company has been amazing. From them beginning they were helpful and provided exceptional customer service! I will definitely be referring all the teen powerlifters to this site for their equipment!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding – quick, friendly, and really helpful. What I loved most was the option to communicate via Discord. That’s such a smart idea! It makes everything more direct and personal. It felt like talking to a real person who actually cares. Big thumbs up for this modern and effective way of support!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Harvey went out of his way to manually fix my order when I accidentally selected the wrong size, switching it from a small to a medium without any hassle. I really appreciate the effort and quick response. I have high hopes for the belt and can’t wait for it to arrive.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the strength kit and I ended…

I ordered the strength kit and I ended up ordering the small and I need the xxl lever belt well I emailed the company Harvey over at katamu set me up and helped me in the process definitely will be coming back to the company to order any of my gym stuff in the future

25 September 2025
Unprompted review
Rated 1 out of 5 stars

It never arrived in the mail

It never arrived in the mail. And I paid way too much for this to not show up.

21 August 2025
Unprompted review
Katamu logo

Reply from Katamu

Hi there,

We’re really sorry to hear that your order didn’t arrive. That’s definitely not the experience we want for our customers. Please email us at hello@katamu.co with your order details so we can investigate and get this resolved as quickly as possible. We truly appreciate your patience and understanding.

Best regards,
The Katamu Support Team

Rated 5 out of 5 stars

5 STAR SERVICE

My package was returned to sender after the mail carrier couldn’t locate me. Reached out to Katamu and they were quick to respond and get my package reshipped!! 10/10 service!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

The quality of product and service is very high

The quality of product is very high, but something that is better than that is the quality of service. Katamu has answered the call with top-notch response time and customer interaction. Most importantly, they follow through on their word.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Package came in good and on time it…

Package came in good and on time it said, ordered the graduation belt and got a free pair of wrist wraps which made it better, used the belt for legs and can say it’s worth the money🔥

11 September 2025
Unprompted review

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