Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
- #38 of 44 best companies in Handbags Shop
- #51 of 54 best companies in Bags and luggage shop
- #511 of 621 best companies in Clothing Shop
- #257 of 284 best companies in Fashion accessories shop
- #271 of 286 best companies in Jewellery shop
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
perfect gift
7 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Sarah. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Item still not received and no money returned
The item i paid for has still not turned up. DPD say it's been delivered but yet the picture is from someone else's house. Its now been 1.5 weeks and I still don't have the item or my money back. Shocking customer service and engagement. Will be claiming back from the credit card company at this rate.
7 December 2025
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent experience with kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand. We have escalated your concerns and someone from our team will be reaching out shortly.
I ordered on the 30th and have yet to…
I ordered on the 30th and have yet to receive my items. While communication was made it was the 4th before order was confirmed. And 10th before I was informed of delay. Looking forward to my items arriving but hoping it can arrive before Christmas
7 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved!
Awful customer service
Awful customer service, no sign of part of my order! contacted customer service sent same generic email about delays with GLS carrier. When issue isn’t GLS it’s still sitting in the warehouse not even handed over to the carrier yet. As someone who works in supply chain I know this means it hasn’t even been picked and packed yet. Looks like my mother won’t be getting a Christmas present this year!
14 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our kate spade new york products didn't meet your expectations. Ensuring our customers' satisfaction is paramount to us, and we regret any disappointment you may have experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future. We have escalated your concerns and one of our team should be reaching out shortly.
I'm still waiting for my order
I'm still waiting for my order. Was meant to be here during the week.
Update..my order has arrived! One week later!! Thank you
13 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
I had hoped for the bag to arrive…
I had hoped for the bag to arrive before I went on holiday, sadly this didn’t happen, so disappointed.
6 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Mary. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to.
I returned a dress sent the paperwork…
I returned a dress sent the paperwork with the dress. I was. told they never received the dresseven though they had to sign for it. I never. got my money back. Keep telling me they can’t find the dress so I can’t get a refund. I will never order from here again.
16 July 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, this is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.co.uk/contact-us so we can look into this for you.
Love everything about this bag and the…
Love everything about this bag and the way it was packaged . A perfect Xmas gift for my daughter
6 December 2025
Reply from kate spade new york
Thanks so much for your review, Kiren! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Reply from kate spade new york
Thank you for your lovely feedback, Jatinder. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Havent received order despite ordering…
Havent received order despite ordering weeks ago.... for a Christmas present
6 December 2025
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand and we are trying our best keep you updated with order updates.
I have ordered to items for Xmas over 2…
I have ordered to items for Xmas over 2 weeks ago and then I get a message to say so busy sorry for the delay, well if they don’t arrive in time for Xmas there will be more about this
5 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Really great experience and loved my…
Really great experience and loved my purchase from Kate spade
5 December 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Sarah! Thank you for your positive feedback.
I still haven't received my parcel
5 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved!
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Jane! Thank you for your positive feedback.
I was so happy with my purchase…
I was so happy with my purchase initially but I can't decide now as it got dirty on the 1st time I used it and now it won't be cleaned.
5 December 2025
Reply from kate spade new york
We’re glad you are pleased with your purchase and grateful for your honest feedback, Kinza. Hope to welcome you back again soon! If you would like us to look into this further for you, please do contact us at https://www.katespade.de/de_DE/contact-us.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Mrs Douglas! Thank you for your positive feedback.
Slow delivery of product
Ordered product on 28 th Nov and still waiting for it to be delivered. Every few days they put up expected date of delivery and when it gets to that date it goes back to no date.
12 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Delighted with my purchase
Delighted with my purchase. Superb quality and super value. Bought this as a gift for my daughter and she is thrilled with it.
2 December 2025
Reply from kate spade new york
Thanks so much for your review, Nathalie! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
If I could give zero stars I would…
If I could give zero stars I would because even 1 is too much. I placed an online order in Nov the bag was delivered to an area miles away from where I live. I contacted KS & signed a declaration to say I hadn’t received the bag. They then informed me it would take 7 days to investigate. I asked for a refund I was told this had to be passed to another department again with a wait - I still haven’t received my bag or been issued a refund. I have sent literally loads of emails but get no response. In the meantime I am out of pocket whilst this company struggles to sort itself out. Absolutely horrendous customer service. Do not even contemplate purchasing any thing from this company.
25 November 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our kate spade new york products didn't meet your expectations. Ensuring our customers' satisfaction is paramount to us, and we regret any disappointment you may have experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future. We have requested additional information to ensure this will be investigated thoroughly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.