Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
- #38 of 44 best companies in Handbags Shop
- #51 of 54 best companies in Bags and luggage shop
- #511 of 621 best companies in Clothing Shop
- #257 of 284 best companies in Fashion accessories shop
- #271 of 286 best companies in Jewellery shop
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Think twice before ordering from Kate Spade.
I ordered a pair of shoes in the Black Friday sale in a uk size 4. They arrived in good time but were so small I needed to exchange them for the next size up.
They give you just three days to return the parcel so I sent them off the very next day.
I have an email to state that the shoes were on they way back to them but after a week there was radio silence from Kate spade.
I tried to email them but my emails just kept bouncing back and no one was replying to the WhatsApp number. I tried to email a third time and had a reply the next day to say they hadn’t received my parcel yet and would issue the exchange once they had.
I WhatsApped them again to see why they still hadn’t received the parcel as it was nearly two weeks later. They said the return was being processed but was vague about whether they had the parcel.
Three weeks later I received an email to say the new shoes had been dispatched to me. However received an email today to state that they are now out of stock and have issued a refund.
I’m glad I’m getting a refund but I don’t understand how you only give us three days to return a parcel but it takes Three Weeks to receive said parcel and then by that time the item is out of stock.
I don’t want to sound like a Karen but I won’t be shopping from Kate spade again after this. It’s not worth the hassle.
11 December 2025
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We have requested additional information to ensure this will be investigated thoroughly.
Kate Spade loafers 👞
My order came within a couple of days, love all the packaging from Kate Spade and was very pleased with my shoes....fabulous 👌
4 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Amanda. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Truly Shocking Customer Service - Beware
I have loved Kate Spade for many years, bought their bags and clothes for myself, my niece and now my great nieces. However, the latest issue has totally ruined their reputation and my feelings about their brand.
I bought a lovely large Emma bag for myself in February. Took it on holiday to the States and used it a couple more times in Uk. Took it on a trip in October and the zip would not close. I had to go buy another bag. I contacted Kate Spade on 14 November- provided photos and proof of purchase. Was told I would receive a response in 7 days. That came and went. I have tried emailing, using What’s App and business messenger- nothing. I then finally managed to speak to a customer service assistant last week and was promised they would sort it as it was not acceptable I have waited so long for a response. I was promised a call on Friday 5th. It is now the 11th and still nothing. I have tried What’sApp again, sent yet another email and tried the phone line - which has now been stopped.
I am truly shocked at how bad their customer service is. Absolutely shocking. Will never purchase from them again
14 November 2025
Unprompted review
Reply from kate spade new york
We appreciate you taking the time to share your feedback with us. We’re sorry to hear that your experience with our kate spade new york products didn’t meet your expectations. At kate spade new york, we strive to deliver high-quality products that delight our customers, and it’s disappointing to learn that we fell short in your case. Thank you for bringing this matter to our attention, though I am pleased to note this is already being investigated by our relevant teams.
Reply from kate spade new york
Thanks so much for your review, MC! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Not yet delivered
Not yet delivered. Im getting concerned regarding it bring lost or stolen
8 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
No follow up on delivery emails
No follow up on delivery emails, no correspondence. Very poor customer service.
10 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Given a low rate because I haven't…
Given a low rate because I haven't received the Kate Spade bag and got no notification from Kate Spade of it coming. I was hoping that I could purchase more off this site but now I don't think I would.
3 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Reply from kate spade new york
Thank you for bringing this to our attention, though we are pleased to see this issue is already being investigated by our teams! Please do not hesitate to reach out for anything else.
Great sale saving from Kate Spade
Great sale saving from Kate Spade! Ordered the Snoopy wallet and was delivered within a few days. Beautifully packaged and lovely quality.
9 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Mandy. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I still have not recieved my order
6 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Ordering fairly straightforward and…
Ordering fairly straightforward and delivery prompt and efficient
8 December 2025
Reply from kate spade new york
Thanks so much for your review, Margaret! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Item has still not been received 8 days…
Item has still not been received 8 days later, poor communication also.
8 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Mafel! Thank you for your positive feedback.
The delivery has not arrived yet
7 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
I haven’t received my order.
7 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are trying our best to keep you updated with your order status.
Order seems lost and no contact from Kate Spade!
Made two orders on the same day! First was delivered within days....excellent service! However, over 11 days later the second one has still not arrived. No more updates from GLS. Tried ringing Kate Spade...on hold over 30mins on both occasions and no answer. Emails have gone unresolved also. Very disappointed.
7 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible and keep you notified.
I love my bag but it's suade and you…
I love my bag but it's suade and you dint provide a dust bag ?
30 November 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Hayley. We are very sorry to learn that your order arrived without the dustbag. At the moment, we’re unable to offer dustbags for all our products and understand the inconvenience this may have caused. Thank you for your honest feedback - we truly appreciate it and look forward to welcoming you back soon!
Kate spade Disney bag
Delivered on time beautiful bag got for daughters Christmas present have ordered several bags from Kate spade never been disappointed packed really well
7 December 2025
Reply from kate spade new york
Thanks so much for your review, Beverley! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Item arrived promptly but in a box that…
Item arrived promptly but in a box that was too small. I haven’t completely unwrapped the item as it is a gift but hoping there isn’t any damage
6 December 2025
Reply from kate spade new york
Thank you for your honest feedback - we truly appreciate it and look forward to welcoming you back soon!
Reply from kate spade new york
We're happy to hear that you enjoyed your experience! Thank you for your positive feedback.
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