Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
- #38 of 44 best companies in Handbags Shop
- #51 of 54 best companies in Bags and luggage shop
- #511 of 621 best companies in Clothing Shop
- #257 of 284 best companies in Fashion accessories shop
- #271 of 286 best companies in Jewellery shop
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful Bag
Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hoping it will be loved.
24 November 2025
Reply from kate spade new york
We’re glad you are pleased with your purchase and grateful for your honest feedback, Cathie. Hope to welcome you back again soon!
Very quick delivery
Very quick delivery, item is gorgeous, perfect birthday gift.
Packaging is lovely, I don’t need to gift wrap.
1 December 2025
Reply from kate spade new york
Thanks so much for your review, Mrs. Davenport! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Roland! Thank you for your positive feedback.
Excellent quality and choice
30 November 2025
Reply from kate spade new york
Thank you for your lovely feedback, Allison. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
overall good
the material is good, size is good, would be cool to have more than 1 pocket and longer zipper that would cover all the upper part so that there would be no holes. also if the side parts of the bag were firmer just like the bottom would be nice too. overall the bag is pretty
29 November 2025
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
East and quick!
29 November 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Celine! Thank you for your positive feedback.
Reply from kate spade new york
Thanks so much for your review, Tara! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Nice experience
All good, shoes are great, size is good, delivery was fast (although not actually trying to deliver at home but directly taking the parcel to a parcel shop), great service overall.
29 November 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Oana! Thank you for your positive feedback.
I haven't received my bag yet
I haven't received my bag yet. The shipping company says it's on its way.
26 November 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Daniele. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible. If you would like us to look into this further for you, please do contact us at https://www.katespade.eu/ie/contact-us so we can investigate.
Worst customer care team I’ve ever…
Worst customer care team I’ve ever encountered
27 November 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Matthew. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.co.uk/contact-us so we can look into this for you.
Beautiful item
Beautiful item, wonderfully packaged , smooth and delightful shopping experience!
22 March 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Mary! Thank you for your positive feedback.
Bad broken item handling
I had a broken bag
And it took a lot of time to get a similar replacement for the same price.
I ended up ordering a more expensive 1 and sending the original back.
28 November 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Arjan. We're truly sorry to hear that your experience with our kate spade new york products didn't meet your expectations. Ensuring our customers' satisfaction is paramount to us, and we regret any disappointment you may have experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.
I have purchased the 3 bags from your…
I have purchased the 3 bags from your brand…I just love 3 of them ☺️…I am waiting to purchase more bags from your brand 🫶🏻
28 November 2025
Reply from kate spade new york
Thank you for your lovely feedback, Sreeja. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I love the messenger bag
I love the messenger bag, and the whole process buying it was good, including the delivery.
28 November 2025
Reply from kate spade new york
Thanks so much for your review, Yona! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Very bad and shocking experience.
I ordered two heritage bloom bangles and only one piece received!
How irresponsible and shoddy service is this?
These are not cheap and surely the parcel would have been weighed accurately before dispatch to reflect there was two bangles in it instead of one.
Still awaiting customer service to respond.
28 November 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We are very sorry to learn that your order didn't arrive in full. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Jackie! Thank you for your positive feedback.
a great online shopping experience
nice and simple ordering process, arrived quickly and well packaged. impressed with the quality
12 November 2025
Unprompted review
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Matt! Thank you for your positive feedback.
Stunning Necklace
Delivery was swift and the necklace is even more beautiful than I expected definitely getting one for my sister and mother for Christmas.
27 November 2025
Reply from kate spade new york
Thank you for your lovely feedback, Rowena. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I have not received my order
27 November 2025
Reply from kate spade new york
Thank you for your feedback, Karen. This is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at www.katespade.eu/ie/contact-us so we can look into this for you.
Blink25 applied to one item and accounts said it does not apply to same item on second order! No explanation!
Customer service latest with no reply KEP00052186
Order Date 24/10/2025
Can you explain why you are not you are not being consistent in your promotions? There is a discrepancy in your emails
Please explain
Jacqui Hobbs
19 November 2025
Reply from kate spade new york
Thank you for your feedback, Jacqui. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.