Kat Florence Reviews 38

Count me an addict. From my first purchase I fell in love with D Flawless diamonds, Kat’s design and workmanship, the adjustable horseshoe spring in her rings, Don’s spectacular gems…

All my pieces are so much fun to wear. Never fail to get compliments.

And, I want to give kudos to Galen in Nashville and Ronnie in Thailand who have worked with me. They are true professionals and make transactions easy. I’ve never had any problems with my pieces but have requested special sizing.

Kat's Atelier support is superb. I have made approximately 10 purchases from this jewelry line. They are passionate about providing only the very best experience for her customers. I am in the USA and deal with Galen. He couldn't be more kind, knowledgeable, professional, and responsive to my requests. It is an extreme pleasure to make purchases from such a fine jewelry artisan with the best support professionals in the business.

Kat's designs are amazing, product is flawless original and beautiful packaging.

Kat Florence is a brand you can trust and will win you over from your first purchase creating a lifetime journey of exceptional service! I own 8 pieces of Kat's designs ranging from an exquisite Tanzanite ring in 18K yellow gold to numerous D Flawless diamond pieces. Each purchased with a full service staff assisting with my purchase and arriving at my door with top notch packaging and delivery service. The entire experience is just WOW! I have referred and invited numerous friends and co-workers to peruse Kat Florence's collections prior to making any final decisions on their investments because it is a given; they are going to find the best value, beauty and service at Kat Florence and need look no further. I will continue to remain a lifetime customer of Kat's because I want to purchase my high end jewelry with a company I trust, admire and that exudes a passion for their brand and product- selling their products with integrity following a code of ethics that is the bedrock of their organization . Kat Florence has provided me with some of the world's best quality jewelry and as I continue to grow my collection, it will be Kat Florence that will win my business each and every time. As you can see, customer loyalty is one of the highest I have seen for a company!

Kat Florence jewelry has me spoiled. Her attention to detail, quality of gemstones used and responsive concierge service has made her my go to jeweler.

Great communications with our concierge and the presentation of the jewelry boxes is far and beyond all our expectations. Don's club presents fantastic pricing opportunities and beautiful pictures and videos of all the pieces available for sale. What I look forward to the most, however, is the enthusiastic and hilarious presentations Don Kogan gives every month before a great sale! Kat Florence provides exceptional jewelry and outstanding customer service, all with her personal, heartfelt thanks and love!

Great company, beautiful jewelry!

I have only ever had the most pleasant and positive experiences with Kat and Don's creations, their creativity and individuality, their generosity over the years has prompted me to come back to Kat's pieces again and again. The quality of craftsmanship, the material she uses in her Nature inspired jewellery is unique and beautiful. Her team is reliable and polite to their customers, all in all it has been a pleasure and honour to become a Don's Club member!
One aspect of Kat's delivery that I would like to emphasise is the beauty of her drawings that are always part of her delivery.

Everything she makes is exquisite We needed to have the bangle a little larger than the normal size and it was made and got here before Christmas Nothing compares to Kat Florence Jewelry It's the BEST!!!!

One piece of Kat Florence jewelry, and you'll be hooked. I love every piece! I've been purchasing since the introduction of Kat Florence's jewelry. Ronnie is my go-to guy from beginning to end to make sure I'm happy with my purchase. It's always a pleasure to work with him. The whole team has been great to work with! Eagerly awaiting three new pieces for my collection.

If you crave perfection, if you want the very best design, gemstones, and service your money can buy, Kat Florence creates that unicorn! I just received my glorious diamond cross, my 7th KF piece. From inquiry to delivery, service is impeccable. Each gemstone is cut by a master, the diamonds are D flawless, there is no better! Treat yourself, you will never regret it.

Simply Exquisite, I am very fortunate to own several of Kat Florence's beautiful pieces, my latest piece being a beautiful Neon Paraiba Tourmaline. The detailing on all of my jewellery is incredible and I feel each piece is so very special in their own right, all have been made to fit me perfect. I will continue to grow my collection with Kat's pieces going forward due to the high Quality I receive. I would like to personally thank the team at Kat Florence, they go above to cater to my needs from start to finish and my journey so far has been outstanding thanks again best wishes Deborah

I own 18 pieces of jewellery made and designed by Kat Florence. I loved every one of them, but this has been tainted by my recent experience with Ronnie, Kats representative. I made an enquiry about a ring I had seen on the show. I ascertained that it could be made to fit my finger as this resize is included in the price. After carefully considering it, I sent an email to say that due to my house move, I couldn't afford to buy the ring. I then saw the ring on Don's special offer program £2000 cheaper than the original price. Approximately 6 weeks later, I received an invoice for the higher price and an email to say the ring was now made and ready to be shipped to me despite the fact that no order had been confirmed by me. I sent numerous emails explaining that I had not ordered the ring at the full price. I then received numerous emails saying I had ordered it and it had been especially made for me. I explained that I had seen it on Don's program for £2995 and that I could afford to buy it at that price. Ronnie replied saying he couldn't remember this show!! I requested a new invoice to enable me to pay for it. Suddenly, emails ceased and despite phone calls made by me I heard no more from Ronnie. After contacting Kat, she has told me the ring is no longer available!,!
I feel I have been treated very badly and wearing kats jewellery is no longer a pleasure for me. I hope my report helps other people reading this to be very wary about dealing with Ronnie.

I own half a dozen or so pieces of Kat Florence jewellery purchased over several years. It’s a mail order business so obviously you can’t try the jewellery on before you buy it but this has never worried me as the company offered free returns.

I’ve generally always been impressed by the design and happy with the quality workmanship which is why I own several items but in recent months I have not been fully satisfied with my purchases and have returned a number of items.

Yesterday I called to reserve a ring and was told by the customer service guy that as I had returned several items I was no longer entitled to free returns and would have to cover the cost of returning the ring should I decide to do so. I was fairly confident I would not as it was exactly what I wanted so I went ahead with the purchase and was told it had been reserved for me. I asked for an invoice to be issued and also asked how much the return cost would be just in case.

This morning I emailed to chase the invoice as it hadn’t been sent overnight. I received a call from the customer service guy to advise me that the cost of returning the ring would be “around £1100”! I was shocked as this was over 15% of the cost of the ring but I agreed as I was confident I would not want to return it. I was told the invoice would be with me shortly, but a couple of hours later I received another call informing me that the ring had been purchased yesterday by someone who had reserved it ahead of me.

If that was the case how could he have reserved the ring for me yesterday? Not only was this hugely disappointing, but it’s the latest in a string of problems I have had with this company. As a result I am now a former repeat customer……