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Men hallå? Mobil OCH el? Yes, hos oss kan du skaffa båda – och få en superdeal! Våra mobilabonnemang och elavtal är riktigt förmånliga i sig. Men riktigt bra blir det om du köper båda två av oss. Då får du nämligen en bra rabatt på elen. Och ju fler mobilabonnemang du har, desto mer rabatt får du. Perfekt för både familjer och företag!
Lilla Bommen 4B, 41104, Göteborg, Sweden
3.4
335 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I used to be a client at katshing 1.0 and so excited now that they just launched katshing 2.0! I love the idea of unlimited surf, the products in general, the guys working there are amazing as well - Mr Sin approves :)
Reply from katshing
Hi,
Thanks for your positive review!
Have a nice day!
/Sebastian Team katshing
Reply from katshing
Hi Riku,
Good to hear that our subscription is really good!
/Sebastain Team katshing
I have been using katshing SURF+ for a few months now, and have to say they do a very good job! Katshing Offers super good service. Their cell coverage is always good, the super-fast 4G network that never lets you run out of data.
However, I have some complaints which detract 2 stars from the 5 but which of course can be fixed.
1. I first bought SURFA but realized that you could hardly even open a website with 1mbit (10mbit would be better, even 5mbit), became annoyed, so I upgraded to SURFA+ and was satisfied..but upgrading was not completely painless, as the site does not always work as it should. More on that further down.
2. The website is more or less broken, it always has some kinds of issues, sometimes when you log in you are not logged in. And when you log in, not all parts are loaded on the website, when I was going to upgrade my plan, I could not press the buttons because nothing happened. If you go to "FÖRBRUKNING" on the website, then the data sometimes won't even load properly, and when it does, it is the same data no matter the date you choose. The page is very buggy and needs to be worked on.
TIP (Does not affect my score): Would be fun if you also offered a smaller plan of 3-4GB for SEK 99 a month and the lack of an app is quite annoying since the website is mostly broken.
Reply from katshing
Hi Rasmus,
Thank you for your review and great feedback! Sorry to hear about your user experience. We have looked at your points and shared them with our development team. There were some major improvements made during the summer and more on the way, so we're trying our best to eliminate such incidents in the future.
As you might know, we launched katshing just a few months ago, and there are new releases and features added every week on the website, so there is ongoing improvement all the time since we are aiming to build a great service with exceptional user experience and feedback from customers like yourself make us only work harder, so thanks again and glad to hear you're enjoying our service!
/Sebastian
i recieved it yesterday and i was super pumped cuz of excitement.. but i am pretty disappointed how come ? well all the reviews i read before ordering it , none of it talked about the cheapest surf package where yes does give unlimited surf but the speed will be 1Mbps, like seriously in 2020 and this speed, and what they are charging for it 149kr/month which is expensive for not so rich people like me. and then the next bumper is you can upgrade to most expensive surf+ package where you can get speed of 120Mbp AND even that might slow as it depends how many other users are also using internet at same time.. so i think the best time to use it at high speed would be after mid night or so....so this surf+ is not only very much expensive but once you upgrade then you cann't downgrade ,isnt that funny how precisely new comers like me get to trap. and when you contact the customer service and try to talk through them a possible solution they rule said end your contract... like its that easy :(
Reply from katshing
Hello Adi,
Thank you for your feedback. We're sorry to hear that you've had a negative experience of katshing so far. We appreciate your detailed concerns, and would like to clear some things up:
As you might have seen on our website during signup, we have two packages Surfa and Surfa+. The main differences between the two in regards to data in Sweden is that Surfa has lower speed of 1Mbit/s and Surfa+ has full 4G speed. This difference is highlighted clearly on several places on our website.
It is correct that Surfa+ has full 4G speed upto 120 Mbit/s, but as you might have seen on every other operator, nobody can guarantee which speed you will get, since it very much depends on your location and time of use, this is nothing we are controlling deliberately, but its a technical aspect of the mobile network, if there are 10 people connected the same mobile tower or 10.000, then of course there will be a difference in reception. So, thats why, this is something every mobile operator in the world has to go by, it not just katshing saying that, but we believe in being honest with our customers and thats why we explain it in more detail.
We have an upgrade option, but no downgrade, that is correct. The only reason for this is that from our research, we know that most people want to upgrade from slower to faster speed, but very rarely do they want to downgrade from faster to slower speed. As you might have seen, we have no binding contracts.
We hope we have answered your concerns, and we would like to see to it that your experience with us gets better. Please visit our website and contact us via chat. // Lina.
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