I found the cage a bit fidgety to put up and not as stable and secure as I would have hoped. From what I can see, there isn’t a way for me to fully close it when I put the lid down. Don’t get me wrong... See more
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Review summary
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Terrific upgrade. Great fast delivery, the habitat is larger than my old one and is excellent quality. The loft is a brilliant addition, my piggies love it - they also love hiding under it! My onl... See more
Company replied
All the stuff is great and packaged nicely!! Although with the cage i think there should be paper instructions as-well, as the videos can be confusing.
Company replied
Ordering process was very easy and straightforward. I made a mistake on my order and had to contact customer service who dealt with it very quickly and offered advice as I needed it . Fast delivery, a... See more
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Company details
- #255 of 263 best companies in Pet shop
- #148 of 154 best companies in Pet Care Store
Written by the company
At Kavee, we're dedicated to creating high-quality products for guinea pigs. From expertly designed C&C cages using premium modular grids and pre-cut coroplast sheets, to soft fleece liners and practical accessories, we offer everything you need to keep your small pets happy, healthy, and comfortable.
Contact info
United Kingdom
- help@kavee.com
- kavee.com
3.9
Great
6K reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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Not great quality didn't respond quick…
Not great quality didn't respond quick won't be buying anything else
27 January 2026
Reply from Kavee
Hi Kirsty,
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations.
Our customer service team is available Monday to Friday, 9 am–5 pm (GMT), and we aim to respond to all queries within 24 hours. We're here to help and would be happy to assist with any issues you've experienced.
We really appreciate your comments and will continue working to improve both our products and our support.
Kind regards,
Kavee Team
Definitely overpay
Definitely overpay. Expected better quality. Same item on Amazon for £20 instead of £138. Definitely not worth it. I expected better, but when I compared it on Amazon and Kavee, it was the same. The only difference was the price.
27 January 2026
Reply from Kavee
Hi Loreta,
Thank you for your feedback. We're very sorry to hear that your experience didn't meet your expectations.
Our pricing reflects the quality of materials, design, and the fact that all our products are specifically created for guinea pigs, with features such as durable coroplast bases, safe connectors, and tested specifications for pet comfort and safety.
We really appreciate you sharing your thoughts, and we'll continue to use feedback like yours to ensure our products provide the best possible value and experience for our customers.
Kind regards,
Kavee Team
Cage is great but issues with delivery…
Cage is great but issues with delivery of a cage cleaner I ordered as it arrived broken and had leaked over rest of packaging. Replacement issued which also leaked during transit, followed by full refund so not an ideal experience overall but good service to deal with my problems
26 January 2026
Reply from Kavee
Hi Aisling,
Thank you for your feedback. We're really glad to hear that you're enjoying the cage itself!
As for the cage cleaner, we're very sorry for the delivery issues you experienced and we appreciate your patience as we worked to resolve the situation.
Your comments are really helpful for us to keep improving both our products and our shipping processes.
Thanks again for taking the time to share your experience.
Kind regards,
Kavee Team
Lovely hay bag.
Lovely hay bag.. A little bit expensive but if you want something that's good quality and that's going to last then you have to pay a bit more for it! My girls (Dolly & Winnie) love it... Thankyou..
13 January 2026
Your customer service dealt with my query so quickly
Thank you for dealing with my missing order so quickly and for the speedy response with which you got in touch with me and sent a replacement. Your customer service is very good and very quick. Evri were hard to get hold of but you responsed immediately. My cage liner has arrived and it is very good quality thank you.
13 January 2026
5x2 habitat with loft
Terrific upgrade. Great fast delivery, the habitat is larger than my old one and is excellent quality. The loft is a brilliant addition, my piggies love it - they also love hiding under it!
My only niggle is I would have liked some printed/ pictorial instructions included. Having said that the youtube videos are very good
12 January 2026
Reply from Kavee
Hi Louise,
Thank you so much for your wonderful review! We're happy to hear your piggies are enjoying the extra space and loft.
We completely understand your point about the instructions. While we don't currently include printed instructions with our cage, our YouTube assembly videos hopefully make the setup as straightforward as possible. We really appreciate your feedback, though, and we'll keep it in mind as we look for ways to improve the experience for our customers.
Thanks again for your support and kind words!
Kind regards,
Kavee Team
Order arrived promptly after purchase
Order arrived promptly after purchase. Easy online service to use.
9 January 2026
Reply from Kavee
Hi Lisa,
Thank you so much for your lovely review and support!
Kind regards,
Kavee Team
Excellent Customer Service.
My first parcel was lost in Transit by the Carrier, Kavee sent a replacement out by a different Carrier which arrived promptly today. Their Customer Service has been excellent and l thank them for their service.
I only just put things together so the piggies home looks a bit sparse! But they were eager to run round and check it out. I shall add their hidies and treats soon. The coroplast base was easy to construct and the fleece is so soft and a generous size.
7 January 2026
Reply from Kavee
Hi Isobelle,
Thank you so much for your review! We're glad to hear that your replacement parcel arrived promptly and that the piggies are enjoying exploring their new home.
We really appreciate your kind words about our customer service, and we're happy we could assist.
Kind regards,
Kavee Team
Great product
Love the cage. Not only beautiful but very easy to clean and my piggies absolutely love it!
It took me a bit longer than I expected to build it but it was absolutely worth it
31 December 2025
Great cage
Great cage, easy to put together once you get the hang of it. Like that it can have a lid as I have cats. Love that you can make it any size or shape you want just with buying more bits as all sold separately.
2 January 2026
expected more quality for the price
Was happy with previous order of a 5x2 cage, ordered another the same but the Cage wasn’t as robust as our previous one. 2 parts of the metal on one of the panels arrived broken loose and sharp. One of the chew guards snapped in half when putting it on. The correx base had been scored quite deeply so it almost had a hole through it. Expected more for the price
31 December 2025
Reply from Kavee
Hi Abbie,
Thank you for your feedback. We're really sorry to hear that your recent cage arrived in this condition. This is certainly not the standard we aim for, and items should not arrive damaged or compromised.
To help us resolve this quickly, please reach out to our customer service team at help@kavee.com with photos of the damaged cage parts and we'll assist you further.
Kind regards,
Kavee Team
Excellent products
Everything came in perfect condition, items from Kavee are always excellent quality and are always well packaged.
30 December 2025
Dalmatian tunnels needed modifying to make product useable.
Very quick delivery. Double tunnels perfect for my two boars unfortunately I've had to make the Dalmatian print one more stable by clipping it together at the top. Construction was way too floppy. Other one is perfect
29 December 2025
Asked for not standard cage and Kavee delivered
I asked for something that wasn't immediately obvious on the website. Kavee sent me an email and sorted out what I needed. Delivery was nice and efficient. Set up was not too bad once we worked out what to do. A quick guide would be helpful showing a few things like how to start maybe. The video we accessed was too quick and a few screen grabs and photo Kavee sent me was more useful to help set up. However once in my pigs appear happy if confused at first! They're making a mess so I think they feel at home!!! Good quality grids and clear panels. Excellent customer service.
5 December 2025
Definitely not worth how much they are
Definitely not worth how much they are. You can buy everything for it for a hell of a lot cheaper. Sorry but really not worth the money
5 December 2025
Reply from Kavee
Hi Arran,
Thank you for sharing your feedback. We understand that some of our products may seem more expensive compared to other options on the market. Our aim is to provide high-quality, durable, and safe products specifically designed for guinea pigs, with materials and construction that prioritise both comfort and longevity.
We're constantly exploring ways to make our products more affordable while maintaining the standards and safety our customers expect. Feedback like yours is valuable in helping us improve and ensure we’re offering the best possible value.
Kind regards,
Kavee Team
My order arrived well packaged
My order arrived well packaged. I love the colour and its good quality.
4 December 2025
Good customer support
Things went a little wrong with a delivery and the team were really helpful in sorting out everything very quickly including a refund.
5 December 2025
Make it more transparent that the 20%…
Make it more transparent that the 20% discount for first time buyers was for orders over £75!
10 December 2025
Reply from Kavee
Hi Richard,
We're sorry to hear about your frustration and thank you for taking the time to share your feedback.
After reviewing all first-time buyer discount code email communications, we can confirm that the minimum spend requirement was included. We do understand how easy it is for this information to be missed, and we appreciate you highlighting this from a customer perspective.
We're always looking for ways to improve clarity in our communications, and your feedback has been shared with the team.
Kind regards,
Kavee Team
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