Kavee Reviews 6,085

Did a large order of almost £400 with a 5x2 cage and loads of accessories. The cage arrived and was put together and was used but the remaining items including the blankets, hay bag, sleeping pods etc etc did not arrive.
Evri were going to deliver on 12 Dec but did not turn up and put update in tracking to say next working day. Its now 5 days later and still no update.
Can only contact Kavee through email (they dont have any other published contact). They said they would make contact with Evri but have had no further update and no change to the tracking. They are keen for your money but dont care about customers.
If not delivered in next 2 days cagw will be dismantled, boxed up and returned for full refund!!!!!

flimsy, poorly made and does not attach without popping out. We have used 28 cable ties to secure it

Hi terrible company my cage arrived without a lid and I have cats. This my guinea pig is now injured and kavee have offered no support. Do not order it's a waste of money. Wish I had just ordered the Amazon one which is cheaper and would have been safer for my guinea pigs. I only ordered from kavee as I believed they loved guinea pigs!! They love your money 💰🤑. Don't order

Placed an order for two 5x2 fleece liners, costing just under £100. As this was our first order, we weren’t entirely sure what to expect. The parcel was delivered about a week later, while we were away from home. From the delivery photo, it appears that Evri left the parcel on a publicly accessible roadside. When we returned, the parcel was missing.

I contacted Kavee and initially explained the situation to Richard in customer services, asking for either a refund or a replacement. A couple of days later, Richard sent me what appeared to be a hastily put-together Microsoft Word form, asking me to answer up to eight questions about what I had done to locate the parcel. The form also required my signature to confirm I would cooperate with the police, any potential litigation or investigation, and that I had checked with all neighbours. In my view, this read like a legally binding contract he had just typed up himself.

I explained that I was not willing to sign this and that I am simply a consumer who paid for goods I did not receive. Richard described me as unco‑operative and claimed that signing the form was a requirement from the courier.

After speaking directly with Evri, I was told this was categorically not the case. Evri confirmed they would not expect a customer to sign a declaration of cooperation with the police, as this would fall outside trading standards.

Richard then insisted that without my signature on this declaration, he could not refund or replace the missing items. I referred to my consumer rights and indicated I would initiate a chargeback with my bank. At that point, Richard expressed his disappointment in me and stated he had processed the refund “to put the matter to rest.”

He continued to avoid addressing the issue of this apparently self‑created denial‑of‑receipt form and instead sent me a screenshot of Evri’s own version in an attempt to justify his actions. Notably, Evri’s version makes no mention of police involvement, enforcement, or litigation. I found it insulting that he believed he could pressure me into signing his form. While I was more than willing to cooperate reasonably to resolve the problem, I also know my rights and will not accept being misled or pressured when my parcel has gone missing.

In my opinion, Richard’s approach is neither legally sound nor morally acceptable in the context of customer service. For this reason, I intend to report the matter to Trading Standards and will also be lodging a formal complaint directly with Kavee, although I am not optimistic about the outcome of the latter.

The concept is great however quality is Awful over priced and not safe. Keeps collapsing! We are going to have to cable tie every single bit just to make it useable at all. Seriously get a cheaper one from elsewhere and don’t waste your money.

Overpriced for cheap basics. The cage is becoming warped after only 2 months, the transparent panels keep curving further and further due to the chloroplast warping. One night, when I was asleep, two of the panels just dropped to the floor.

Also the measurement on the website is the measurement of the base - not the frame. This actually meant that I had to buy a second table to store the cage safely. I had already considered needing an extra 5cm at every edge and yet, the white clips make it bigger.

So me and my husband did alot of research before buying our guinea pigs. We looked at a variety of cages and liked that the kavee cage came with a stand and the clear panels for better viewing our furry friends. It was high end budget wise, it was actually quite hard to put together as the instruction video showed a black cage being put together on a black surface, once we had this built over time and after every cage clean we noticed part of the cage would pop apart and we would have to clip it back together. This only got worse and we ended up taking our boys out and completely re building the house and securing with cable ties for added strength. Sadly even with this after 9 months it totally collapsed. We have now just spent even more money buying a big furplast cage for them. I have to say its far more sturdy and safe for them. I am now stuck with all the kavee liners that only fit kavee cages. I could not recommend them any less sadly. I do not think their cages are sturdy or safe enough for your guinea pigs. I have heard amazon do these cages and have much better reviews if this type of cage is your thing. Avoid kavee at all costs sadly.

Richard was incredibly helpful with my concerns. He was very responsive and went above and beyond to accommodate my requests and answer my questions. Would buy from them again.

My order and the quality of the blankets fantastic, my piggies love them, and the hay box to, but I have included a separate message about the delivery, that no way impacts the excellent products

After I had an issue with an order the customer service team contacted me and have been amazing. Thank you! Alot of companies could learn from how brilliant the customer services is

Fallen apart in months
The cage set up is,so flimsy ,panels,don't stay in
place
The clear,sections Mark
Absolute waste of money , stay away from this,brand

Got the 6x2 cage with overhead loft. Incredibly flimsy, very cheap material. Not worth the money and I got it on sale. The "metal" grates used to build the cage are very thin and easily bend under the smallest amount of pressure. The only way to even keep it together is to zip tie every single corner (which they don't provide the zip ties for). The bed liner is just cheap plastic that doesn't even line up evenly. I paid 400$ and the quality isn't even worth 150$. Please nobody waste your hard earned money on this scam of a brand!!!

Always seeing this company pop up and often thought it was expensive but thought the Pumpkin house was kinda cute so thought Id surprise my daughter.... its low quality for the price, will have to re stitch it.

amazing cages! easy set up, exactly what i was looking for. fast delivery everything in perfect condition! couldnt recommend this website enough☺️☺️ my piggies are very happy! thank you kavee!

Brilliant company. I've purchased from Kavee several times and always been happy with the products and service. Today I contacted them because I had an issue with my C&C cage loft. Without hesitation, they have sent me a replacement, PLUS something to try and prevent the issue again. Quick, simple and exceeding expectations. Highly recommend for all of your guinea pig needs!

Seen as kavee keep asking me to leave a “lovely” review . Absolutely do not recommend. Spent over £400 on a full setup. Ordered a lilac cage, received a white cage. Coroplast base had a huge split in it. Acrylic panels with deep scratches. Fleece liner not even stitched properly and upon opening it’s got fluff hanging out . Yes kavee have replaced it all, but that’s not good enough, I am an awaiting a response on the faulty liner , and I will not purchase anything ever again from this company. I believed I was buying from the best for my piggies , oh I was so wrong

Horrendous ! the videos starts off easy but you can’t see how to put the connectors on on the inside ,using a black cage in video makes it hard to see which way up they go …so confusing i can’t see which way so Ive given up it’s not built will prob sell on never been as stressed 😭😭

I had a very positive experience using Kavee for a new c and c cage with various other accessories. The communication was good, everything came well packaged and was all complete. I used cable ties as well as connectors for my own piece of mind but overall absolutely love the new cage! Would order from them again as their products are great.

Richard was INCREIBLE! I wanted to expand our cage and needed to replace pieces of the ramp that my younger pigs have chewed. He put together a custom order for me, adjusted the shipping address and added an item I realized I had not included! He also introduced me to nibble guards and threw some in free of charge! I had a GREAT experience! My package already shipped!

Delivery was fine, it was delayed slightly but came within a week.
It was so difficult to put together. Especially if you buy the acrylic edition, which ended up slicing my hands open when trying to put together as the acrylic is sharp and the clips are so fiddly.
Now it is finally together, it’s flimsy. The acrylic has big gaps in it, which could cut a Guinea pigs nose if they pushed their nose down into it. Bits keep slightly popping out of the connectors so have to be checking the cage over everyday (Guinea pigs aren’t even in yet!).