Kave Home  Reviews 

Total shambles and waste of time! Ordered stools on July 22nd with a delivery estimate of August 11th. Kave repeatedly pushed the delivery estimate every couple of weeks into mid September. Finally notified that their UK delivery partner AIT Delivery had received the shipment on Sept 17th and arranged delivery for the following day. AIT then cancelled the delivery saying that it hadn't reached the delivery depot. AIT provided no follow up communication despite saying that they would call and didn't respond to my email. After complaining to Kave they said that AIT had returned the item. Gave me the option order another from their warehouse or cancel the order. Waste of time.

She was very helpfull and nice.She took care of my problems.

The staff member I dealt with was very friendly, efficient, knowledgable and professional.

I have placed two separate orders with Kave Home, and unfortunately, both experiences have involved significant problems with the delivery process. While I understand that Kave Home may not have complete control over the entire supply chain, the repeated difficulties with delivery have been extremely disappointing.
The first delivery, approximately two years ago, arrived both late and damaged. I was very disappointed that the goods were delivered in this condition and that the delivery was also delayed. I reported the damage at the time and expected my complaint to be addressed promptly. However, I am still waiting for a response, reimbursement, repair, or replacement of the damaged item. The fact that this matter remains unresolved after such a long period is particularly frustrating.
The second delivery is an even more serious concern. It is now approximately five weeks overdue, and despite having arranged two separate delivery appointments, the delivery has still not taken place.

On both occasions, I made the necessary arrangements and waited at home from 7:00 a.m. to 12:00 p.m. on a Saturday, as agreed with the transport company. However, nobody arrived on either occasion, and I was not provided with any satisfactory explanation for the missed deliveries.
This situation has caused considerable inconvenience and frustration. A five-week delay, combined with two missed delivery appointments, is not acceptable, particularly when I have made myself available on the agreed dates and have spent several hours waiting for a delivery that never took place.
I find it particularly disappointing that I have now experienced serious delivery problems with both of my orders, while the issue with the first order has still not been resolved after approximately two years.

Always excellent, professional and kind service at Malaga store.

Clémence was very helpful in providing options

I would have given 0 rating is there was such an option - complete lack of customer orientation, inability to accept own failures and 0 flexibility and empathy - my order has been delayed by c. 3 weeks (!), causing me significant inconvenience, as I had to move to my new apartment and live there with my family without a table.
Instead of offering me a compensation, the support decided to offer me 5% discount on future purchases, which is like making fun of the customer - I am not planning to purchase anything from this company given the experience and treatment I had and even if I were, any walk-in customer gets 10% discount just by virtue of subscribing to newsletter.
The table has eventually arrived after I cancelled the order and received the refund and I proactively contacted the company informing of the same and offering to pay while asking for a discount for the fact that the order has been canceled, the amount has been refunded and the already unexpected item received with such delay and I actually save them on return shipment, verification cost and all the time lost in transit of the item - instead offering them a ready sale without additional costs.
Worst service and worst customer service I have ever seen.

Shipping also available to Estonia, possibility to buy with a company!

You cant pay with two different gift cards so you need to place two different orders where you have to pay two times the delivery costs

Very disappointing experience. I ordered a sofa in May and was told the delivery time would be around 6 weeks. It’s now September 23rd and I still haven’t received it. The delivery date has been postponed several times. I deeply regret buying from Kave Home and would not recommend them.

Disappointing delivery experience and misleading availability information

I purchased an item from Kave Home in early September 2026, specifically because the website indicated that it was available through stores in France and provided a 3–4 week delivery timeframe, which meant I reasonably expected delivery by the end of September.

Until yesterday, the website was still showing the same 3–4 week timeframe, with delivery expected in late September. However, today the estimated delivery date was suddenly updated to 05/10–14/10 (October).

This is extremely disappointing and unacceptable, particularly for an item costing over €500. I had planned around the delivery timeframe provided by Kave Home and had already booked tickets, meaning I will now not even be in Paris when the item is expected to arrive.

I understand that delivery delays can occasionally happen, but the issue here is the lack of reliable and transparent information. If the delivery timeframe had originally been October, I could have made an informed decision about whether to purchase the item or plan accordingly.

For a purchase of this value, I expect much better communication, accuracy and customer service. I hope Kave Home takes responsibility for this situation and provides a reasonable solution.

Lots of wrong, scratched furniture; poor quality. Then, a few days ago, we got a box with what should have been a glass vase-it was instead just a pillow that we did not order. I called but couldn't reach a human.

Can Kave help me?

The young woman who helped me was kind and professional and helped me choose my pieces thoughtfully. She explained everything thoroughly. Love this place!

Was told the stools would take 8-10 weeks. Received 2 different tracking links from the company that didn’t work. Then after numerous emails and phone calls they said there were issues at the warehouse and they’d never even left. Could not tell me when they’d leave and if they even had stock.

Told me 2 weeks and then sent another tracking link which didn’t work. I then decided to cancel the order and get a refund. They have now stopped replying to emails and I am unable to get hold of anyone on the phone.

Terrible customer service and they are clearly lying to me about stock and delivery dates.

I’m still waiting for any kind of reply from them

The have a horrible shipping company in Belgium my i ordered a sofa payed 100 euro for shipping only wasted 2 days of working waiting for them, the first time they just did not show up and the 2nd time they refused to bring it to my apartment even though i payed for delivery inside my house. Wasted 2 working days and waited 2 months and ended up with nothing.

Bought the Alipa Pool lounge double for 1.049 euro. The product is truly beautiful and rather strong but only 4 months of use (Portugal summer / no rain) the screws are already rusting. It's not acceptable to sell such expensive OUTDOOR furniture with screws that aren't treated against rust. I tried to contact them personally but there's not even an email option.

Late delivery. And when our bed was finally delivered they didn't bring half of details to assemble the bed. So many days more we tried to get that details through the poorest customer service I've ever dealed with. Worst experience ever

Ordered in July, still no sign of my delivery.

Ana, the attendant at the Valencia store was super helpful and attentive. She listened to us, provided different options and took care of the order up to the details

Entering card details and length of delivery