I ordered some shoes but after waiting two weeks they were still not shipped, so i asked what was going on. Someone at costumer service responded kindly that it was not in stock so they couldn't del... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would give a 0 star if I can. I tried cancelling an order the moment after I ordered an accessory because I noticed it was for the airpods and not the airpod pros. There was no response until AF... See more
Yeah the clothes are cute but customer service is awful. I have wrote them 3 times since the day of delivery and I still haven't got a response. All I wanted to do was exchange for one more size up an... See more
If there was negative numbers I’d give that. Terrible customer service and they sent me the wrong product and refused to correct it by completely ignoring my emails. Don’t buy, it’s not worth the time... See more
Company details
Information provided by various external sources
We are one of the leading Kawaii clothing stores providing unique collection of apparel & accessories that has been inspired from KPOP and Harajuku culture.
Contact info
Canada
- kawaiination.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed
All the items I ordered were of incredibly shoddy quality (Especially for the price that I paid), and were insanely small despite being titled as "free sized".
It also took a considerably long time for these items to be shipped to me.
Edit: I was still in the midst of speaking to them through emails, before Kawaii Nation suddenly decided to report this negative review of mine (As they have done with all the other negative reviews on here about them). I truly do not appreciate this, especially when they have not responded to me since.

Reply from Kawaii Nation
Never again.
Never again.
I ordered he Bloody Mary trousers then was asked to pay a 90 dollar fee and when they came they were crappy quality and there were loose strings coming out of the trousers. The material felt like clothing off of a doll and felt uncomfortable when I wore them.

Reply from Kawaii Nation
I purchased a BLACKPINK's Lisa Garter…
I purchased a BLACKPINK's Lisa Garter Shorts here. The quality was soso.. the gold buttons fell off a week after but I managed to sew it on.
Okay experience. I would rather shop somewhere else.
All from Taobao
Not sure why everyone is buying from there,the price "cuts" eg they said its from $170 reduced to $102, it's all a strategy to make you think that it's on sale when it's actually not. The hoodies and shirt are so expensive like 60+ USD, when u can get one for round $12USD in TAOBAO. They're just reselling clothes, when you can just get them direct from taobao and through agents like maybe ezbuy.
Shipping times were a bit slow at 2…
Shipping times were a bit slow at 2 weeks but the Kawaii Drinks Hoodie i got was actually super cute and the customer service rep was super sweet !
Kawaii Nation one of the worst online shopping experiences I have had
Unhelpful customer service. Received items dropshipped - ridiculous price mark up by kawaiination for very low quality clothing. Tried to leave honest review on their website but it was not approved.
Edit: Kawaii Nation have now flagged my trustpilot review, but as listed in other reviews here and the overall poor rating, try find anything you want to purchase through aliexpress / amazon
Edit 2: rcvd follow up from kawaiination over a year after purchase saying they could credit return postage costs if this review was removed.
They're "always trying to improve customer service" - with bribery, apparently.

Reply from Kawaii Nation
Bad quality & fake advertising pictures
I ordered a Hoodie and a Dress.
The crescent moon hoodie arrived today, the dress didn't yet, will make another review then if the quality is better.
I am a bit disappointed. The hoodie looks not exactly like shown on the pictures.
The details also are not looking like the details on the pictures. Like the pictures showed two zippers - one quite big. And it arrived with one small zipper only. The moon on the hood also is much too big in comparison to the picures.
It is cute, but i'm sure that the product is a fake product and honestly not even worth 20 Dollars. I paid 50 for it - sale price. Normally its around 67 Dollars. I can get a designer piece for that price, not some cheap replicas.
Maybe the dress has some better quality, i will make another review after receiving it. But if it is from the same quality - i won't order from that page again. Not for that quality, the price really is too high.
EDIT: Almost one more week passed, the dress hasn't arrived yet, so i am waiting already around a month for this piece. Not as advertised around 10 days.
The quality of the hoodie turned out REALLY poor. It already starts pilling on the inner side of the arms. Normally, a hoodie starts pilling after months of often wearing it, not after wearing it 3 times for a few hours. 50 dollars for this. Wow.

Reply from Kawaii Nation
I ordered an item back in December.
I ordered an item back in December.
Is march 14th and still don't have it.
Never buy from here again.

Reply from Kawaii Nation
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






