Kawaii Nation Reviews 

51
•
TrustScore 1.5 out of 5

1.6

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Rated 3 out of 5 stars

I ordered some shoes but after waiting two weeks they were still not shipped, so i asked what was going on. Someone at costumer service responded kindly that it was not in stock so they couldn't del... See more

Rated 1 out of 5 stars

I would give a 0 star if I can. I tried cancelling an order the moment after I ordered an accessory because I noticed it was for the airpods and not the airpod pros. There was no response until AF... See more

Rated 1 out of 5 stars

Yeah the clothes are cute but customer service is awful. I have wrote them 3 times since the day of delivery and I still haven't got a response. All I wanted to do was exchange for one more size up an... See more

Rated 1 out of 5 stars

If there was negative numbers I’d give that. Terrible customer service and they sent me the wrong product and refused to correct it by completely ignoring my emails. Don’t buy, it’s not worth the time... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

We are one of the leading Kawaii clothing stores providing unique collection of apparel & accessories that has been inspired from KPOP and Harajuku culture.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

51 reviews

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1-star

No recent history of asking for reviews

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1.6

All reviews

(51)

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Rated 1 out of 5 stars

Disappointed

All the items I ordered were of incredibly shoddy quality (Especially for the price that I paid), and were insanely small despite being titled as "free sized".

It also took a considerably long time for these items to be shipped to me.

Edit: I was still in the midst of speaking to them through emails, before Kawaii Nation suddenly decided to report this negative review of mine (As they have done with all the other negative reviews on here about them). I truly do not appreciate this, especially when they have not responded to me since.

15 November 2019
Kawaii Nation logo

Reply from Kawaii Nation

Hi RW,

We're sincerely sorry you didn't receive your order on time. If you are not satisfied with the service we can offer you a full refund! Please email us at info@kawaiination.com with the subject line: "RW - Trustpilot" and your order # and I will look into this for you.

Sincerely,

The KawaiiNation Team

Rated 1 out of 5 stars

Never again.

Never again.
I ordered he Bloody Mary trousers then was asked to pay a 90 dollar fee and when they came they were crappy quality and there were loose strings coming out of the trousers. The material felt like clothing off of a doll and felt uncomfortable when I wore them.

26 September 2019
Unprompted review
Kawaii Nation logo

Reply from Kawaii Nation

Hi LIV.

We're sincerely sorry you didn't receive your order on time. We understand it's been a long time since you placed the order but depending on your country a lot of orders had been significantly delayed due to your local delivery partner. If you are not satisfied with the service we can offer you a full refund! Please email us at info@kawaiination.com with the subject line: "LIV - Trustpilot" and your order # and I will look into this for you.

Sincerely,

The KawaiiNation Team

Rated 1 out of 5 stars

All from Taobao

Not sure why everyone is buying from there,the price "cuts" eg they said its from $170 reduced to $102, it's all a strategy to make you think that it's on sale when it's actually not. The hoodies and shirt are so expensive like 60+ USD, when u can get one for round $12USD in TAOBAO. They're just reselling clothes, when you can just get them direct from taobao and through agents like maybe ezbuy.

18 July 2019
Unprompted review
Rated 1 out of 5 stars

Kawaii Nation one of the worst online shopping experiences I have had

Unhelpful customer service. Received items dropshipped - ridiculous price mark up by kawaiination for very low quality clothing. Tried to leave honest review on their website but it was not approved.

Edit: Kawaii Nation have now flagged my trustpilot review, but as listed in other reviews here and the overall poor rating, try find anything you want to purchase through aliexpress / amazon

Edit 2: rcvd follow up from kawaiination over a year after purchase saying they could credit return postage costs if this review was removed.

They're "always trying to improve customer service" - with bribery, apparently.

24 March 2019
Unprompted review
Kawaii Nation logo

Reply from Kawaii Nation

Hi SB,

We're sincerely sorry you didn't receive your order on time. If you are not satisfied with the service we can offer you a full refund! Please email us at info@kawaiination.com with the subject line: "SB - Trustpilot" and your order # and I will look into this for you.

Sincerely,

The KawaiiNation Team

Rated 2 out of 5 stars

Bad quality & fake advertising pictures

I ordered a Hoodie and a Dress.

The crescent moon hoodie arrived today, the dress didn't yet, will make another review then if the quality is better.

I am a bit disappointed. The hoodie looks not exactly like shown on the pictures.
The details also are not looking like the details on the pictures. Like the pictures showed two zippers - one quite big. And it arrived with one small zipper only. The moon on the hood also is much too big in comparison to the picures.

It is cute, but i'm sure that the product is a fake product and honestly not even worth 20 Dollars. I paid 50 for it - sale price. Normally its around 67 Dollars. I can get a designer piece for that price, not some cheap replicas.

Maybe the dress has some better quality, i will make another review after receiving it. But if it is from the same quality - i won't order from that page again. Not for that quality, the price really is too high.

EDIT: Almost one more week passed, the dress hasn't arrived yet, so i am waiting already around a month for this piece. Not as advertised around 10 days.
The quality of the hoodie turned out REALLY poor. It already starts pilling on the inner side of the arms. Normally, a hoodie starts pilling after months of often wearing it, not after wearing it 3 times for a few hours. 50 dollars for this. Wow.

19 March 2019
Unprompted review
Kawaii Nation logo

Reply from Kawaii Nation

Hi Vivien,

We're sincerely sorry you didn't receive your order on time. We understand it's been a long time since you placed the order but depending on your country a lot of orders had been significantly delayed due to your local delivery partner. If you are not satisfied with the service we can offer you a full refund! Please email us at info@kawaiination.com with the subject line: "Vivien - Trustpilot" and your order # and I will look into this for you.

Sincerely,

The KawaiiNation Team

Rated 1 out of 5 stars

I ordered an item back in December.

I ordered an item back in December.
Is march 14th and still don't have it.
Never buy from here again.

14 March 2019
Unprompted review
Kawaii Nation logo

Reply from Kawaii Nation

Hi Rey,

We're sincerely sorry you didn't receive your order on time. We understand it's been a long time since you placed the order but depending on your country a lot of orders had been significantly delayed due to your local delivery partner. If you are not satisfied with the service we can offer you a full refund! Please email us at info@kawaiination.com with the subject line: "Rey - Trustpilot" and your order # and I will look into this for you.

Sincerely,

The KawaiiNation Team

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